How to Suggest a Feature or Improvement for Gmail

A simple feedback form helps you send both comments and screenshots

by
Heinz Tschabitscher
Heinz Tschabitscher
Writer
A former freelance contributor who has reviewed hundreds of email programs and services since 1997.
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Heinz Tschabitscher
Updated on March 10, 2021

Google welcomes feature ideas or improvement suggestions for Gmail. Although the company cannot reply individually to each feedback, the data collected in this feedback shape upcoming product roadmaps and feature revisions. The Gmail program offers a link specifically for these suggestions.

How to Suggest a Feature or Improvement for Gmail

Use one of two ways to contact Google about Gmail:

  • Use the Gmail Help Forum: If you do not find a solution in Gmail's help sections, perform a search on the Gmail Help Forum. Didn't find an answer? Write a post of your own. This practice is useful because it allows other users to weigh in on the proposal or problem and it is moderated by Google staff.
  • Use the Send Feedback feature: If you prefer to keep your comments private or need to share a screenshot of what you see in your inbox, send feedback directly to Google from within Gmail. This option pops up at the bottom of the main help dialog box in internet browsers and is an option on the Gmail mobile apps.
Gmail Help Community screenshot

How to Send Feedback from Within Gmail

To send feedback about Gmail while using it in a web browser, start with the Settings icon:

  1. Select the Help (?) icon in the upper-right corner of Gmail.

    Help ? icon in Gmail

  2. Select Send feedback.

    Send feedback under Help in Gmail

  3. In the Send feedback window, type your comments in the upper half of the box. The lower half displays a screenshot of your active Gmail session. Select or clear the Include screenshot check box depending on your needs.

    Include screenshot and Click to Highlght or Hide info in Gmail feedback window

  4. To modify the screenshot, select Click to highlight or hide info. This opens the screenshot in full-screen and displays a pair of tools in a floating toolbar. The yellow tool draws a yellow, empty box; the black tool draws a black filled box. Material highlighted in yellow is intended for Google engineers whereas the blacked-out material represents personal information you don't want to send to Google. Click Done when you finish.

    Primary and Done on Gmail Feedback screen

  5. Click Send to transmit the screenshot (if you included one) and your comments to Google.

Gmail remains available on several mobile apps. If you install Google's official version, the Settings menu offers a one-click feedback option. However, if you use Gmail through a non-Google mail app, you cannot access this feature and must use the browser version to send comments or problems.

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