Forgot Your Snapchat Password? How to Reset It

Don't sweat it: Recover your account and start snapping again

An image of the Snapchat app loading on a smartphone.

MrJayW / Pixabay

Did you try to sign into your Snapchat account, only to discover you were denied access because of an incorrect password? It's frustrating when you want to start snapping, but there's an easy fix to a forgotten Snapchat password.

You might forget your password when:

  • You're signing into your account on a new device;
  • You're signing into your account at Snapchat.com from a web browser;
  • You deleted and reinstalled the Snapchat app;
  • You have multiple Snapchat accounts; or
  • You share your device with other Snapchat users.

Aside from simply forgetting your Snapchat password, your password could be wrong if:

  • You made one or multiple typos when typing out your password;
  • You did or didn't use capital letters when you should or shouldn't have;
  • You recently changed your password and instinctively typed out the old one; or
  • Someone else gained access to your account and changed your password without your permission.

How to Reset Snapchat Password

Snapchat makes it easy for you to recover your account by giving you a password reset option right on the sign-in tab.

  1. Open the Snapchat app on your device, tap LOG IN, and enter your Snapchat username or email address in the first field.

  2. Tap Forgot your password? beneath the username and password. You must enter your username or email address in the first field, otherwise, Snapchat can't associate the lost password request to your account.

    A screenshot of Snapchat for iOS.
  3. Snapchat gives you the option to reset your password by phone (via an automated SMS text or call) or by email message.

Snapchat Password Reset by Phone

  1. If you choose to reset your password by phone, tap via Phone. Snapchat will ask you to provide your phone number.

    Two screenshots of Snapchat for iOS.

    You can only choose the phone option if your Snapchat account is associated with that phone number and you have access to that particular mobile device.

  2. Tap Send via SMS or Call me instead to receive a verification code. Have a pen and paper on hand so you can jot down the code quickly.

  3. Once you've received the text or call with the code, enter it into the given field, then tap the blue Continue button. If you entered the code correctly, you'll be able to enter a new password on the following tab, then confirm it by re-entering it again.

  4. Tap the yellow Change Password button when you're done.

Snapchat Password Reset by Email

  1. If you choose to reset your password by email, tap via Email and you'll be asked to enter your email address in the field on the next tab.

    Don't worry, if you didn't verify your Snapchat account via email, you can still do this.

  2. Tap the blue Submit button when you're done.

  3. You should receive an email almost instantly from Team Snapchat with the subject line "Snapchat Password Reset." If you don't see it, either wait a few minutes or check your spam folder.

  4. Select the link in the email message to open the password reset page in a web browser. Enter your new password in the given field, then re-enter it in the second field to confirm it. Tap the yellow Change Password button when you're done.

    Two screenshots of Snapchat for iOS.

    If you have Login Verification enabled on your account, you may be asked to provide your Verification or Recovery Code to log into your account.

  5. You're done!

When You're Unable to Reset Your Snapchat Password

If you're unable to reset your password, you may be providing incorrect information to Snapchat to verify it's really you requesting the password change. For security reasons, Snapchat won't allow you to reset your password if:

  • The email address you've provided isn't associated with your Snapchat account;
  • You don't have access to the email account or mobile device associated with your Snapchat account; or
  • You don't know the email address or phone number associated with your Snapchat account.

Unless you can remember and gain access to the email account and/or mobile device associated with your Snapchat account, there's really nothing you or Snapchat can do to recover your account. You might have to resort to starting from scratch and creating a brand new account.

Snapchat Password Reset Tips

To strengthen the security of your account when resetting your password, Snapchat suggests you include:

  • Eight or more characters;
  • A combination of uppercase and lowercase letters; and
  • Numbers and/or symbols.

Snapchat also suggests you do not include:

  • Your name;
  • Username;
  • Birthday;
  • Phone number; or
  • Any other personal information.

You can reset your password within your account too, any time you want, as long as you know what your current password is:

  1. If you're already signed into your account, tap your profile/Bitmoji icon in the top left corner, then tap the gear icon in the top right.

  2. Select Password and enter your current password in the given field. Tap Continue to enter and re-enter a new password in the following fields using the tips suggested above.

    Two screenshots of Snapchat for iOS.
  3. Tap Save when done and remember to write down your password, or save it in your password manager so you don't forget it again.