Streaming > Streaming Devices How to Reset Your Roku Box or Streaming Stick Waste no time getting back to your movie By Robert Silva Robert Silva Facebook Twitter Writer San Diego State University Robert Silva has extensive experience in consumer electronics and home theater product sales and sales supervision; he has written about audio, video, and home theater topics since 1998. Robert has articles published on HBO.com and Dishinfo.com plus has made appearances on the YouTube series Home Theater Geeks. lifewire's editorial guidelines Updated on January 14, 2022 Tweet Share Email Tweet Share Email Streaming Devices Roku Chromecast Fire TV Apple TV What to Know Restart Roku: Choose System > System Restart > Restart. If frozen, press Home button 5 times + up arrow + Rewind + Fast Forward.Factory reset: Go to Settings > System > Advanced System Settings > Factory Reset. Choose Network Connection Reset to reset the network.Reset the remote: Unplug the Roku and re-install the remote batteries. If it has a Link/Pairing button, press it. Roku streaming devices are a gateway to a universe of viewing content, but sometimes you run into issues and have to troubleshoot. If you're having trouble with your Roku device, you have a few options: restart it, perform a factory reset, reset the network connection, or reset the remote. We'll tell you how to do each. How to Fix It When Roku Won't Turn On How to System Restart Roku This is analogous to restarting your computer to fix problems. A system restart turns off your Roku device and then turns it back on. This may or may not correct any problems. Since Roku streaming sticks and boxes don't have an on/off switch (except for the Roku 4 and Roku TVs), this is the only way to do a system restart. The 7 Best Streaming Devices of 2023 System restart doesn't change any settings, alter your app/content library, or delete your account information, but may correct a minor issue you were having trouble with, such as a freeze. Using your Roku's remote control, you can execute a system restart using the following steps: From the Home Screen go to System. Scroll down and click System Restart. Select Restart. Wait a few minutes for Roku to turn off and on, then show your home page. Check to see if the features you were having trouble with now work properly. You can also unplug the Roku's power cord and plug it back in again, but the system restart option allows you to stay on your couch. How to Restart a Frozen Roku If your Roku is frozen, you can perform a system restart by following these steps using your remote: Press the Home button 5 times. Press the Up arrow once. Press the Rewind button twice. Press the Fast Forward button twice. The restart will begin, though it may take a few seconds. How to Factory Reset Roku – Soft Method Before using this option, it's important to note the following changes will occur on your Roku device: Personal preferences are erased.Your Roku device is unlinked from your Roku account.Roku is reset to how it was out of the box, meaning you'll have to go through the initial setup process again. To execute a factory reset using the soft method, follow these steps: Press the Home button on your Roku remote. Scroll up or down and select Settings. Select System > Advanced System Settings. Select Factory Reset. Confirm you want to continue the factory reset and enter the special code provided. The factory reset should begin. How to Factory Reset Roku – Hard Method If a system restart and soft factory reset don't do the job, or your Roku TV, box, or stick isn't responding to your remote commands, your final choice is to execute a hardware factory reset. Find the reset button on your Roku TV, streaming stick, or box. Roku Press and hold the reset button for about 20 seconds. When the factory reset is complete, the power indicator light on the Roku device will blink rapidly. Release the reset button. How to Reset Roku TV Without a Reset Button If you have a Roku TV and it doesn't have a reset button, you can still reset it using the following steps: Press the Mute and Power buttons on the TV. While holding the aforementioned buttons, unplug the TV's power cord and plug it back in. Release the buttons when the TV's startup screen comes back. Proceed through the Guided Setup to re-enter your account and settings information. Network Connection Reset If you are having problems with maintaining a Wi-Fi connection, you can do a Wi-Fi network connection reset without changing the rest of your Roku settings. Here are the steps: From the Home Page go to Settings. Select System > Advanced System Settings. Select Network Connection Reset. Select Reset Connection, which removes all current Wi-Fi connection info. Go to Settings > Network > Set up a new connection and re-enter your Wi-Fi account information. Reset Roku Remote Control If your Roku remote isn't working with your Roku device either before or after the restart or factory reset, unplug/replug the Roku device and re-install the batteries in the remote. If that doesn't work, check to see if your remote has a Link/Pairing button. Press the Link/Pairing button. Make sure your Roku device is on and see if you can pair the Roku remote. If your remote does not have a link button, it means it's a standard IR remote that requires clear line-of-sight connection with your Roku device and there's no reset possible from the remote. In this case, check the batteries and make sure there are no obstructions between the remote and your Roku device. What to Do If Nothing Works If none of the above options solve your problem, contact Roku Support for further instructions or advice. FAQ How do I fix a no sound issue on my Roku? To fix an issue with sound not working on a Roku, if your Roku player is connected directly to your TV, check your volume and mute settings on the TV itself. If using a composite cable, make sure the audio connectors are firmly connected at both ends. If you are using a soundbar, check the volume and connectors for it as well. How do I screen mirror on a Roku? To set up iPhone mirroring on your Roku, go to Settings > System > Screen Mirroring. On your mobile device, you will have to set up mirroring and pair your device Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit