How to Reset Your Roku Box or Streaming Stick

Waste no time getting back to your movie

Roku streaming devices are a gateway to a universe of viewing content, but sometimes you run into issues and have to troubleshoot. If you're having trouble with your Roku device, you can restart it, or perform a factory reset.

How to System Restart Roku

This is analogous to the restart feature on your PC; a system restart turns your Roku device off and back on. This may, or may not correct any problems. Since Roku streaming sticks and boxes don't have an on/off switch, except for the Roku 4 and Roku TVs, this is the only way to do a system restart.

System restart doesn't change any settings, alter your app/content library, or delete your account information, but may correct a minor issue you were having trouble with, such as a freeze.

Using your Roku's remote control, you can execute a system restart using the following steps:

  1. From the Home Screen go to System.

  2. Scroll down and click System Restart.

  3. Select Restart.

    Roku Settings System Restart Option
  4. Wait a few minutes for Roku to turn off and on, then show your home page.

  5. Check to see if the features you were having trouble with now work properly.

You can also unplug the Roku's power cord and plug it back in again, but the system restart option allows you to stay on your couch.

How to Restart a Frozen Roku

If your Roku is frozen, you can perform a system restart by following these steps using your remote:

  1. Press the Home button 5 times.

  2. Press the Up arrow once.

  3. Press the Rewind button twice.

  4. Press the Fast Forward button twice.

  5. The restart will begin, though it may take a few seconds.

How to Factory Reset Roku – Soft Method

Before using this option, it's important to note the following changes will occur on your Roku device:

  • Personal preferences are erased.
  • Your Roku device is unlinked from your Roku account.
  • Roku is reset to how it was out of the box, meaning you'll have to go through the initial setup process again.

To execute a factory reset using the soft method, follow these steps:

  1. Press the Home button on your Roku remote.

  2. Scroll up or down and select Settings.

  3. Select System > Advanced System Settings.

  4. Select Factory Reset.

    Roku Settings Menu Factory Reset Selection
  5. Confirm you want to continue the factory reset and enter the special code provided.

    Roku Factory Reset Code Entry Page
  6. The factory reset should begin.

How to Factory Reset Roku – Hard Method

If a system restart and soft factory reset don't do the job, or your Roku TV, box, or stick isn't responding to your remote commands, your final choice is to execute a hardware factory reset.

  1. Find the reset button on your Roku TV, streaming stick, or box.

    Roku Reset Buttons on Streaming Stick, Box, and TV
    Roku
  2. Press and hold the reset button for about 20 seconds.

  3. When the factory reset is complete, the power indicator light on the Roku device will blink rapidly. Release the reset button.

How to Reset Roku TV Without a Reset Button

If you have a Roku TV and it doesn't have a reset button, you can still reset it using the following steps:

  1. Press the Mute and Power buttons on the TV.

  2. While holding the aforementioned buttons, unplug the TV's power cord and plug it back in.

  3. Release the buttons when the TV's startup screen comes back.

  4. Proceed through the Guided Setup to re-enter your account and settings information.

Network Connection Reset

If you are having problems with maintaining a Wi-Fi connection, you can do a Wi-Fi network connection reset without changing the rest of your Roku settings.

Here are the steps:

  1. From the Home Page go to Settings.

  2. Select System > Advanced System Settings.

  3. Select Network Connection Reset.

    Roku Network Connection Reset
  4. Select Reset Connection, which removes all current Wi-Fi connection info.

  5. Go to Settings > Network > Set up a new connection and re-enter your Wi-Fi account information.

Reset Roku Remote Control

If your Roku remote isn't working with your Roku device either before or after the restart or factory reset, unplug/replug the Roku device and re-install the batteries in the remote.

If that doesn't work, check to see if your remote has a Link/Pairing button.

Roku Streaming Stick and Ultra Remotes — Link/Pairing Buttons/Indicator Light

Press the Link/Pairing button. Make sure your Roku device is on and see if you can re-establish the pairing of the remote and your Roku.

If your remote does not have a link button, it means it's a standard IR remote that requires clear line-of-sight connection with your Roku device and there's no reset possible from the remote. In this case, check the batteries and make sure there are no obstructions between the remote and your Roku device.

What to Do If Nothing Works

If none of the above options solve your problem, contact Roku Support for further instructions or advice.