How to Recover IncrediMail Folders That Disappeared

Delete one file to restore access to your custom email folders

Delete the "Folders.imm" file
Delete the "Folders.imm" file. Heinz Tschabitscher

If you store your IncrediMail email messages in custom folders, you expect to find them there. What if the messages are missing because the custom folders are nowhere to be seen in IncrediMail?

Not all is lost. IncrediMail can lose track of your folder layout without losing the folders or their contents. Bringing them back is usually easy. IncrediMail stores your folders and messages on the hard drive of your computer, but at times, a file is generated that causes the missing-folder glitch. To restore everything, you find and delete that file. Here is how to do it.

How to Recover IncrediMail Folders That Mysteriously Disappeared

To bring back custom folders IncrediMail fails to show in the folder list:

  1. Go to your IncrediMail data folder on your computer. To find its location, launch IncrediMail and select Tools > Options > Data Folder Settings. Copy the location, which will resemble this: C:\Users\Name\AppData\Local\IM
  2. Shut down IncrediMail.
  3. Go to the location of your IncrediMail Data Folder on your hard drive. It is easiest to do this by pasting the string into a web browser. The string will look something like this: C:\Users\Name\AppData\Local\IM
  4. Open the Identities folder.
  5. Open the folder with the long ID number. If you have more than one folder with an ID number, perform the steps below for each.
  6. Open the Message Store folder.
  7. Delete the Folders.imm file in it.
  8. Open IncrediMail.

All your custom folders and the files they contain should be back where they belong.