How to Recover IncrediMail Folders That Disappeared

Delete One File to Restore Access to Your Email Folders

Delete the
Delete the "Folders.imm" file. Heinz Tschabitscher

If you store your IncrediMail email messages in custom folders, that is where you expect to find them. What if the messages are missing — because the entire folders are nowhere to be seen in IncrediMail?

Possibly, not all is lost. IncrediMail can lose track of your folder layout without losing the folders or their contents. Fortunately, bringing them back is usually easy. IncrediMail stores your folders and messages on the hard drive of your computer.

But at times a file is generated that can cause this glitch. To restore everything, you'll simply have to find and delete that file. Here is how to do it.

How to Recover IncrediMail Folders That Have Mysteriously Disappeared

To bring back custom folders IncrediMail fails to show in the folder list:

  • Go to your IncrediMail data folder in Windows Explorer. You can find its location by selecting Tools / Options / Data Folder Settings in IncrediMail. Copy the location, which may be something like: C:\Users\Name\AppData\Local\IM
  • Make sure IncrediMail is shut down.
  • Go to the location of your IncrediMail Data Folder on your hard drive. It is easiest to do this by pasting the string into a web browser. The string will look something like this: C:\Users\Name\AppData\Local\IM
  • Open the Identities folder.
  • Open the folder with the long ID number.
    • If you have more than one folder with an ID number, perform the steps below for each.
  • Open the Message Store folder.
  • Delete the Folders.imm file in it.
  • Open IncrediMail.