How to Recover a Lost Windows Live Hotmail Password

Use Outlook.com to retrieve your Hotmail password

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Outlook.com replaced Windows Live Hotmail in 2013. Anyone with an email address that ends in @hotmail.com can still use that address at Outlook.com. If you don't remember your Hotmail password, here's how to retrieve it.

Recover a Lost Hotmail Password at Outlook.Com

Retrieving a lost Hotmail password at Outlook.com is similar to the methods used by other email providers for retrieving lost passwords.

  1. Open Outlook.com in your favorite browser. The first thing you see is the sign-in screen.
  2. Enter your Hotmail sign-in name in the field provided and click Next.
  3. In the Password screen, click Forgot my password.
  4. In the next screen, select I forgot my password from the options and click Next.
  5. Enter your account sign-in name in the field provided. 
  6. Enter the verification code by typing the characters you see on the screen and click Next.
  7. Select either Email or Text as the account recovery method you want Microsoft to use to send you a code. If you never registered a backup account or phone number, click I don't have any of these and select Next. Enter a backup email and follow the on-screen instructions. 
  8. Click Send Code.
  9. Check your email or phone for the code and enter it at Outlook.com.
  10. Enter a new password into both fields provided for this purpose and click Next, which returns you to the sign-in screen.
  11. Enter your Hotmail sign-in name and new password to access your account.

At this point, you can send and receive email using your @hotmail.com address.