How to Reset a Lost Windows Live Hotmail Password

Use Outlook.com to Get a New Hotmail Password

Screenshot of the Recover your account page on Live.com to reset a Hotmail email password

It's easy to reset your Hotmail password if you've forgotten it. Maybe it's been too long since you last used your email and so you're having trouble remembering the password. Regardless of the reason for resetting your Hotmail password, you can use Outlook.com to do it.

When you're on the Outlook.com login screen, all you have to do is follow the on-screen steps to choose a new password and get back into your mail. You have to use Outlook.com instead of Hotmail.com since the former is how you access Hotmail.com email—both @outlook.com accounts and @hotmail.com accounts are accessed through Outlook.com.

It's not possible to retrieve your Hotmail password since Microsoft will not send your password to you. Instead, you have to completely reset your password, which involves removing the old one and getting a brand-new one of your choosing.

Directions

Screenshot of the Outlook.com 'reset your password' screen when it's time to enter a new password

Resetting a Hotmail password is just as easy as resetting any Microsoft account password: just follow the instructions to verify your identity and get a new email password.

  1. Open Outlook.com in your web browser to find the sign-in page.

  2. Enter your Hotmail email address and then click Next.

  3. On the password screen, click the Forgot my password link.

  4. From the Why can't you sign in? page, choose I forgot my password and then click Next.

  5. To recover your Hotmail password, verify your email address on the next screen and then type the characters you see in the image, followed by Next.

  6. Regardless of what's on the Verify your identity page—since the options there depend on how you've set up security in your Hotmail account—choose Use a different verification option.

  7. Choose an appropriate option from that list:

    • The email option sends a password reset link to the email address on file. You have to enter the full address in order to use this method.
    • The text option sends a text message to help you log in. Type the last four digits of your phone number to use it.
    • Another option, if you've enabled it in the past, is to use the authenticator app to reset your password.
    • Finally, if you don't have access to any of those reset methods, you can choose I don't have any of these.
  8. Choose Send code if you picked the email or text option, or click Next if you're using the app to reset your Hotmail password or if you don't have access to any of those methods.

  9. Follow the on-screen steps to complete the process.

    • You'll get a code sent to your phone or email account that you have to enter on the web page to reset your password.
    • Using the app requires that you type the number you see in the app, after which you can reset the Hotmail password.
    • If you don't have access to any of those three methods, you can follow additional on-screen steps to verify your identity and get a new password.
  10. Enter a new password into both fields provided on the website, and click Next to finish resetting your Hotmail password.

Tips

To avoid having to repeat the above steps should you ever forget your password again, store your new password in a password manager. A password manager requires that you remember just one password—a master password. If you remember that one password, you'll be able to see a list of all your other saved passwords, including your Hotmail email password.

If you don't use your Hotmail account very much anymore, and that's the reason you've forgotten the password, consider forwarding emails sent to that address to some other account that you do use and check often (like a Gmail or Yahoo account, or even another Outlook.com account). You can access the forwarding options through the Mail > Forwarding settings. You can use similar settings to forward only specific emails to your other email account.

To include password security measures with your Hotmail account, access your Microsoft account security settings and choose Add security info. From there, you can add a recovery email address or a phone number. You can also add an identity verification app to your account, get recovery codes, and more through the additional security options page. If you need to reset your email password again, you can use one of those methods to get the login code.