How to Make an Apple Genius Bar Appointment for Tech Support

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How to Make an Apple Genius Bar Appointment

How to Make Apple Store Genius Bar Appointment
image credit: Artur Debat/Moment Mobile ED/Getty Images

One of the best things about being an Apple customer is being able to go to your nearest Apple Store for one-on-one support and training from the Genius Bar.

The Genius Bar is where users who are having trouble with their iPods, iPhones, iTunes, or other Apple products can get one-on-one tech support from a trained specialist. (The Genius Bar is for tech support only. If you want to learn how to use products, Apple has other in-store options.) But since Apple Stores are always so busy, you need to make an appointment in advance if you want to get help. (By the way, there's an app for that.)

Apple has recently made the process of making a Genius Bar appointment much harder. In some ways, this makes sense: Many problems can be solved by users on their own with some instructions. But if you need in-person help, the process for getting help can be confusing and frustrating. This article makes it easier.

Follow these steps to reserve time at the Genius Bar for support.

  1. Begin by going to Apple Support website at http://www.apple.com/support/.
  2. Scroll all the way down to the Contact Apple Support section.
  3. Click the Get Support button.
  4. Next, click on the product you want to get help with at the Genius Bar.
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Describe Your Problem

Step 2: Making a Genius Bar Appointment
Step 2: Making a Genius Bar Appointment.

Once you've selected the product you need help with:

  1. A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need.
  2. A number of topics within that category will appear. Select the one that best matches your need (if there isn't a match, click The topic is not listed).
  3. Depending on the category and problem you've selected, a number of follow-up suggestions may appear. You'll be prompted with possible ways to solve your problem without going to the Genius Bar. Feel free to try them if you like; they may work and save you a trip.
  4. If you prefer to go straight to making an appointment, always choose No when asked if the suggestion has helped. In some instances, you should select No thanks. Click Continue when the site offers to email or text support options to you.
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Opt for a Genius Bar Appointment

Step 3: Making a Genius Bar Appointment

After having clicked through all the suggested support options from Apple:

  1. You'll be asked how you'd like to get help. There are a number of options, but the ones you want are either Visit the Genius Bar or Bring in for Service/Repair (different options are presented depending on the kind of problem you selected at the beginning).
  2. If you don't see these options, you may need to go back a few steps and select another support topic that ends with these options.
  3. Once you do, you'll be asked to sign in with your Apple ID. Do so.
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Select Apple Store, Date, and Time for Genius Bar Appointment

make genius bar appointment, step 4
  1. If you select Visit the Genius Bar, enter your zip code (or let your browser access your Current Location) and get a list of nearby Apple Stores.
  2. If you select Bring in for Service and you need help with an iPhone, do the same and include your iPhone phone company for a list of nearby Apple and carrier stores.
  3. Map displays a list of your the nearby Apple Stores.
  4. Click on each store to see it on a map, how far away it is from you, and to see what days and times are available for Genius Bar appointments.
  5. When you find the store you want, select the day you want and click on a time that's available for your appointment.
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Appointment Confirmation and Cancellation Options

Genius Bar Appointment Confirmation

Your Genius Bar appointment has been made for the store, date, and time you selected.

You'll see a confirmation of your appointment. The details of the appointment are listed there. The confirmation will also be emailed to you.

If you need to modify or cancel the reservation, click the Manage My Reservations link in the confirmation email and you can make the changes you need on Apple's site.