Alexa Calling: How to Import Contacts to Alexa

Add and use your existing contacts with your virtual assistant

The strength of the Amazon Echo Show, and other Echo products, is Alexa, the Amazon smart assistant. Alexa can control smart homes, answer basic queries, assist in online shopping, and make calls. But before you can make calls, you need to import your contacts. Here's how.

How to Import Contacts to Alexa

The Alexa smartphone app is straightforward and easy to use. You can use it to import contacts in a few easy steps.

If you or other members of your household use an Alexa-enabled device, and you each have an Alexa account, you can access contacts from each account through the device. However, you can only access your contacts through the app.

  1. Open the Alexa app on your smart device.

  2. Tap the Communicate icon at the bottom of the screen.

  3. Tap the person-shaped icon in the upper-right corner of the screen.

    If this is your first time using the app, it may ask for permission to access your contacts.

    The Communicate, Contacts, and Allow buttons
  4. From your contacts list, tap the three-button menu that appears in the upper-right corner.

  5. Tap the Import Contacts option.

  6. If it's not enabled, tap the blue toggle button to turn on Import Contacts.

    The Import Contacts heading and switch

When you enable Import Contacts, Alexa automatically updates whenever a new name or number is added to your smart device. This happens almost instantly. There's no need to update your contact list within Alexa manually. This also makes it easy to add all your contacts at once after you purchase a new Alexa device.

The Import Contacts feature has led to some confusion among customers. It's primarily there for convenience. While it's possible to manually create a contact listing within the Alexa app, enabling the import feature makes that unnecessary. When the app automatically updates to include changes made to your device's contact list, there's no need to create a new entry for Alexa.

How to Edit Your Alexa Contact List

Alexa imports information from your smart device's contact list. The imported contacts can then be edited directly within Alexa using the app. Here's how:

  1. Open the Alexa app and tap Communicate.

  2. Tap the Contacts icon in the upper-right corner.

  3. Tap the contact you wish to edit, then select Edit.

    Editing a contact in Alexa
  4. In the next screen, you can change a contact's first and last name, give them a nickname, and more. The only way to change contact information like a phone number or email address is to go into your device's contact list and make the change there. When you finish editing the contact, tap Save to save the changes.

How to Add an Individual Contact to Alexa

Maybe you don't need to import an entire list of contacts to Alexa. Or, perhaps you want to add a new person to your list. Either way, you can create individual entries easily within the Alexa app. Here's how:

  1. Open the Alexa app and tap Communicate.

  2. Tap the Contacts icon in the upper-right corner.

  3. Tap the three-dot menu icon in the upper-right corner.

  4. Tap Add Contact, then enter the pertinent information.

    How to add a contact in Alexa
  5. Tap Save when you're finished.

Once you add a contact, you can tap it to see how you can interact with it. Contacts who don't have an Alexa account only display the information you stored for them in your contacts app. Contacts who do have an Alexa account display messaging, calling, and drop-in icons. Select the toggle under Allow Drop In to enable these contacts to contact you directly using an Echo device.

Now you can tell Alexa to call or message any of these contacts, or drop-in on those who also have Alexa accounts.

You can block contacts from contacting you through your Echo device and the Alexa app. To do so, select Conversations Contacts > three-dot icon Block Contacts. Select Unblock next to the person you want to block.