How to Get Your Xbox One Online When It Won't Sign In

An offline Xbox One is annoying but there are some things you can try

Xbox One video game controller.


Microsoft's Xbox One video game consoles boast a lot of online functionality from multiplayer games and cloud saves to streaming movies and broadcasting on Mixer and Twitch. The console's internet connectivity isn't perfect though, and you might come across an "Xbox can't sign in" or connection error.

Cause of Xbox One Sign-In Errors

If you can't sign in on an Xbox One or the console keeps logging you out, that is often due to human error or Xbox Live. This online service powers many of the Xbox One's features such as online multiplayer, streaming, and digital purchases but it can also affect the ability to log in or get online.

How to Fix Xbox One Sign-In Problems

  1. Check if your internet is down. If your Xbox One can't access certain online functions and is having difficulty logging you in, this is most likely the culprit. The fastest way to do this is to check another device that's connected to the same network such as your smartphone, tablet, or computer. If your Internet is offline, you may want to try rebooting your router and modem.

  2. Check if Xbox Live is down. You can check the current status of every aspect of Xbox Live on the official Xbox Live Status page. If Xbox Live is down, there's nothing you can do but wait for it to go back online, which typically takes an hour or so after the initial outage.

  3. Check if the game's servers are down. If you're able to sign into your Xbox One console but unable to start a multiplayer match in a specific video game, it's likely that the game's servers have gone down due to an error or for maintenance.

    You can check the status of a game's online servers by checking the official video game's Twitter account. These usually update ASAP to let players know what's going on.

    Most Xbox One video games require an active Xbox Live Gold subscription to play online multiplayer modes. If you're unable to play games online and you're not an Xbox Live Gold subscriber, this is the reason why.

  4. Restart your Xbox One console. Press the Xbox logo button on your controller to open the Guide, scroll right to the Settings tab, highlight Restart console, and press A.

    Much like restarting a computer, restarting an Xbox One console can also fix a lot of tech problems such as it not signing you in properly.

  5. Power cycle your Xbox One console. Long press on the console's power button for at least 10 seconds to turn your Xbox One off, wait another 10 seconds, and then press it again to turn it back on.

    You won't lose any data or downloads, but a power cycle refreshes the system and usually fixes any problems you're experiencing.

    Even if the Xbox One turns off, keep pressing the button for the full 10 seconds to make sure it powers down properly. 

  6. Check if the Kinect sensor's main light is on. If the light is off after turning your Xbox One console on, this means that the Kinect has stopped working.

    A faulty Kinect can sometimes be fixed by doing a power cycle and by making sure your console is plugged directly into a power socket, not into a surge protector or power adapter. If your Kinect continually fails to work, you might need to get it replaced. 

  7. Double-check your email address and password. If your Xbox One has signed you out and you have difficulty logging back in, it's possible that you or someone else changed the Xbox account password. The fastest way to check is to try logging in on the official Xbox website.

    Remember, your Xbox account is the same as your Microsoft, Skype, and Outlook account. If you use the one account for all of these services, changing the password on one will change it on all of the others.

  8. Sign in with your Xbox controller. To manually sign in, press the Xbox logo on your controller to open the Guide, scroll left to the Accounts tab, highlight Sign in, and press A. You may just need to tell the console which account to use, in which case you should see it on the accounts tab and just need to click on it.