How to Get a Google Play Refund

How to get your money back for an app or game you don't want

Google Play makes it easy to get a refund if you buy a game or other app that doesn't meet your expectations, if you buy something accidentally, or even if you change your mind, but there are limitations. If it has been less than two hours since you made your purchase, you can request an automatic refund directly through the play store. The process is a little more complicated if you wait longer than two hours, but we'll walk you through that as well. Here's how to get a Google Play refund.

A woman requests a Google Play refund on her phone.
 Nattakorn Maneerat / EyeEm / Getty

Google Play's Refund Policy

Google Play's refund policy is a little complicated, because each category in the Google Play store has its own refund period and acceptable reasons for a refund. If you want a refund on a game or other app, you can get an automatic refund within two hours, or request a manual refund within two days, although the latter isn't guaranteed. Other categories, like books and music, have their own policies.

For more detailed information, check out Google's official refund policy.

How to Get a Google Play Refund

If you made your purchase within the last two hours, you can request a refund directly through Google Play on your phone, and it will process automatically. This is the easiest and fastest way to get a Google Play refund, but it's only available for the first two hours following a purchase.

  1. Open the Google Play app on your phone, and tap the hamburger menu in the upper left corner.

  2. Tap Account.

  3. Tap Purchase history.

    Google Play app and menus

    If you have an older version of Android or the Google Play app, you may need to tap Order history instead.

  4. Tap the order you want to refund.

  5. Tap REFUND.

    Purchase history and refundable purchase in Google Play
  6. Tap YES.

  7. If successful, you will see a message that your purchase has been refunded, and the order will be marked as canceled.

    Refund confirmation and refunded purchase in Google Play

How to Get a Google Play Refund After the Two Hour Limit

If you've gone past the initial two hour limit, but it's been less than two days since you made your purchase, then you can still request a refund through the Google Play website.

This process is a little more complicated, as you have to choose a reason for the refund, then type out an explanation as to why you're asking for one. This process isn't automated, and you're not guaranteed to receive a refund, but you will usually get a decision within about 15 minutes.

Some of the reasons you can request a refund within 48 hours of purchase include:

  • The purchase was accidental.
  • The app isn't what you expected it to be.
  • The app doesn't work as advertised.
  • Someone purchased the app without your permission.

If you have a charge on your account that you didn't make, and nobody you know used your phone to make the purchase, then Google asks you to follow a specific set of instructions. You can report unauthorized purchases within 120 days of the original purchase.

Here's how to request a Google Play refund within 48 hours of the initial purchase:

  1. Navigate to play.google.com/store/account to open your Google Play account, then select Order history.

    Google Play website
  2. Locate the purchase you want to refund, then select Report a problem.

    Order history in Google Play
  3. Click Select an option.

    Google Play report a problem menu
  4. Select the reason that you want to request a refund. If there is no perfect match, choose the closest one.

    A selection of reasons to request a Google Play refund.
  5. Describe your issue, or explain your request, in the provided field, then select Submit.

    Google Play refund request
  6. You will typically receive a response within 15 minutes, although this is a manual process that can be delayed.

Google Play Refunds Past the Two Day Limit

Google doesn't offer refunds beyond the two day courtesy period under normal circumstances. The only way to receive a refund directly from Google after two days have past is if you were the victim of fraud, in which case they allow you to request a refund within 120 days of the fraudulent purchase. No other cases are considered.

If you want a refund past the two day limit, you have to contact the app developer directly. This is more complicated, as you need to locate the developer's email and send an email requesting a refund. Developers are not required to issue refunds, so this method is not guaranteed. Your best bet is to just state your case honestly, be polite, and hope for the best.