How to Fix It When a Zoom Camera Is Not Working

Troubleshooting problems with your webcam in Zoom

If your camera is not working in Zoom, you can still participate in meetings with just your microphone. However, it's always better to chat face-to-face, so it's worth the effort to fix your Zoom webcam.

Instructions in this article apply to the desktop and web versions of Zoom as well as the Zoom mobile apps for Android and iOS.

Causes of Zoom Camera Not Working

If Zoom is not detecting your camera, it could be due to a few reasons:

  • Your camera is disabled in your device's settings.
  • The webcam is not selected in Zoom.
  • Interference from other programs or devices.
  • Outdated or corrupt device drivers.
  • Problems with your camera's hardware.

Some Lenovo PCs have known compatibility issues with Zoom, which require a specific fix. Zoom also has compatibility issues with macOS 10.7.

Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you.

How to Fix Zoom Webcam Not Working

Follow these steps in order to get your camera working in Zoom:

  1. Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. For wireless webcams, check your Bluetooth settings and make sure the device's battery is charged.

    Some external webcams also have a physical on/off switch.

  2. Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen.

    The Camera options in Zoom

    If the camera icon has a line through it in your Zoom window, select the icon to enable your camera.

  3. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam.

  4. Check your device settings. Go to the camera settings on your device to make sure it's not disabled.

  5. Check your app permissions. Make sure Zoom has permission to use your camera by going to your device's app settings.

  6. Update your device's drivers. Windows users should go into the Device Manager and check to make sure the camera's drivers are up-to-date.

  7. Update your Mac. If you're on a Mac running macOS 10.7, upgrade to a newer version of the macOS operating system.

  8. Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware, such as your camera.

  9. Change Zoom's Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear, then choose the Video tab and select Advanced to adjust these options.

    Open Zoom while not in a meeting and select the settings gear, then choose the Video tab and select Advanced

    Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn't checked.

  10. Reinstall Zoom. If you're using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play, or the Zoom website. Alternatively, you can try using the web version.

    If you're still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom.

Zoom Webcam Not Working on Lenovo Laptops

Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. On Windows 10 and Windows 8, download Lenovo Vantage and use it to disable the Camera Privacy Mode. On Windows 7, open the Lenovo Web Conferencing program and select Enable your laptop webcam.