Email, Messaging, & Video Calls Email How to Fix Yahoo Mail Login Problems What to do when Yahoo Mail is not working By Evan Killham Writer Evan Killham has been writing about tech and pop culture since 2008. His work has appeared in publications that include Fandom, VentureBeat, and ScreenRant. our editorial process Twitter LinkedIn Evan Killham Updated February 12, 2020 Email Yahoo! Mail Gmail Tweet Share Email Yahoo Mail login problems can come from a variety of sources, including the user side and the platform. If you can't sign in to your email account, it's possible the service is down or you're making mistakes with your login information. It can be frustrating when you can't get in to check for important emails, but most of the issues have easy fixes. How to Fix Yahoo Mail Login Problems To help diagnose what's keeping you from accessing Yahoo, you can try several solutions. Check the service. If Yahoo Mail is suffering from an interruption, nobody will be able to sign in anywhere. So, if you've tried several times with no success, your first step should be to check the status on a site like Is It Down Right Now? Sites like this will show you if everyone's having a problem, or if it's just you. If it's a platform issue, all you can do is wait and keep checking back until the status changes. Make sure Caps Lock isn't on. It's not the most complicated problem you can have, but it happens sometimes. Your Yahoo password is case-sensitive, so if Caps Lock is on, whatever you type won't work. Try to sign in again and check the indicators on your keyboard to make sure you're typing the right characters. Yahoo also has an emblem in the password field that will show you if the mode is active. Log in through a different page. Yahoo suggests that if the main Yahoo site isn't working, you should try the mail-specific one. If you're already trying the main Mail page, try the primary one instead. Confirm that your password is correct. If you enter your password manually each time you sign in to Yahoo, it's possible you're making typos. Select the eye-shaped icon in the password field so you can see what you're typing. Reset your password. Sometimes you're sure you're entering the right credentials, but they still don't work. You can get a fresh start by resetting your Yahoo password, which will also get you logged in. Quit your browser and restart it. The idea of turning it off and back on again is a meme at this point, but if it's been a while since you've closed the program, it might benefit from a reboot. Clear your browser's cookies. Sometimes, the snippets of information you've accumulated and shared while browsing the web can affect its functionality. Clear out that cached data from the preferences menu to see if that helps. Try a different browser. Programs don't necessarily handle opening the same site the same way, and it's possible Yahoo has made some updates or changes behind the scenes that make it function better on some browsers than others. It doesn't hurt to see if you fare better with an alternate program. Restarting your browser, clearing the cache and cookies, and trying a new program are usually the fixes if you encounter a "temporary error" on the Yahoo site. These messages usually come with a number (e.g., Temporary Error 8), but they typically point to browser incompatibility or a data issue. If you get one of these error messages, these three fixes should work most of the time. Enable (or disable) your Yahoo Account Key. The Account Key feature lets you authorize a Yahoo sign-in on your phone instead of entering a password. If your password doesn't work on the web, try activating a key to let you bypass it. If you're having trouble getting the phone request to work, turn it off and see if your password works.