How To Fix STOP 0x0000005A Errors

A Troubleshooting Guide for the 0x5A Blue Screen of Death

Image of a Blue Screen of Death (BSOD) in Windows 10
Blue Screen of Death in Windows 10.

The STOP 0x0000005A error will always appear on a STOP message, more commonly called a Blue Screen of Death (BSOD).

One of the errors below or a combination of both errors may display on the STOP message:

  • "STOP: 0x0000005A"
  • "CRITICAL_SERVICE_FAILED"

The STOP 0x0000005A error may also be abbreviated as STOP 0x5A but the full STOP code will always be what's displayed on the blue screen STOP message.

If Windows is able to start after the STOP 0x5A error, you may be prompted with a Windows has recovered from an unexpected shutdown message that shows:

Problem Event Name: BlueScreen
BCCode: 5a

Cause of STOP 0x0000005A Errors

STOP 0x0000005A errors are likely caused by hardware or device driver issues. In this case, the 0x5A error is specifically calling out that an important service has failed to start.

If STOP 0x0000005A isn't the exact STOP code you're seeing or CRITICAL_SERVICE_FAILED isn't the exact message, please check my Complete List of STOP Error Codes and reference the troubleshooting information for the STOP message that you are seeing.

Don't Want to Fix This Yourself?

If you're interested in fixing this problem yourself, continue with the troubleshooting in the next section.

Otherwise, see How Do I Get My Computer Fixed? for a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off, choosing a repair service, and a whole lot more.

How To Fix STOP 0x0000005A Errors

  1. Restart your computer if you haven't already done so.

    Note: Most 0x0000005A blue screens are one-time issues and won't appear again after restarting. While this may indicate a problem with a Windows service, it may not and without being told on the BSOD which service is the problem, there's little to be done if things start working again.
     
  1. Perform a System Restore if you're able to get far enough to do that.

    Tip: Honestly, it's unlikely you'll be able to start System Restore in anything but Safe Mode. See How to Start Windows in Safe Mode if you're not familiar with this already.
     
  2. Perform basic STOP error troubleshooting if a simple restart or the System Restore doesn't work out. While those two methods will probably fix the majority of 0x5A BSODs, the ideas in my basic troubleshooting guide should help out the rest of you.

    Please let me know if you've fixed the STOP 0x0000005A blue screen of death using a method that I don't have above. I'd like to keep this page updated with the most accurate STOP 0x0000005A error troubleshooting information as possible.

    Applies To

    Any of Microsoft's Windows NT-based operating systems could experience the STOP 0x0000005A error. This includes Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows NT.

    Still Having STOP 0x0000005A Issues?

    See Get More Help for information about contacting me on social networks or via email, posting on tech support forums, and more. Be sure to let me know that you're trying to fix the STOP 0x5A error and what steps if any, you've already taken to resolve it.

    Important: Please make sure you've stepped through my basic STOP error troubleshooting information before asking for more help.