How to Fix Hulu Error Code RUNUNK13

Don't want to select something else to watch? Try these Hulu fixes

Hulu error code RUNUNK13 is one of many Hulu error codes that indicate Hulu is unable to play the movie or show that you have requested. This error code is often associated with Apple devices like the Apple TV and iPhone, but it can also appear on other devices and the Hulu web player. This error code typically indicates that there is some sort of corrupt data in your Hulu app or web browser.

While this error code is most commonly caused by data corruption, it can also be the result of network and connection problems, and this sort of Hulu playback failure can also be caused by a problem with Hulu's servers that is entirely out of your control.

A woman deals with Hulu error code RUNUNK13 on her tv.
simarik / iStock / Getty 

How Hulu Error Code RUNUNK13 Appears

When this error occurs, you will usually see a message that looks like this:

  • Error playing video
  • We encountered an error playing this video. Please try restarting the video or select something else to watch.
  • Hulu Error Code: RUNUNK13

Causes of Hulu Error Code RUNUNK13

Hulu error code RUNUNK13 appears when you try to play a movie or show on Hulu and the player is unable to complete the request. This can be caused by corrupt data on your end, network connectivity issues, or problems with Hulu's servers.

When trying to play downloaded Hulu content, there's a chance that the episodes or movies you downloaded have become corrupted. When trying to stream Hulu content, it's more likely that you have corrupt data in the Hulu app cache or your web browser cache.

In some situations, a problem with the Hulu app or web player itself can cause the appearance of Hulu error code RUNUNK13. When that happens, you can fix the problem by updating or reinstalling the app, updating your web browser, or changing to a different web browser.

Network connectivity issues can sometimes be handled on your end, although you could also have an issue with your internet service provider (ISP). If that's the case, or if the problem is on Hulu's end, there's very little you can do but complain to your ISP or Hulu.

How to Fix Hulu Error Code RUNUNK13

To fix Hulu error code RUNUNK13, follow each of these steps in order. If Hulu starts working at any point, you can stop. If you get to the end and you're still experiencing this error code, then the problem is probably on Hulu's end and not yours.

  1. Refresh the page, or reload the video. This solution is right in the error message for a reason. A lot of the time, simply reloading the Hulu website or backing out and selecting your video again will get rid of this error message. If that works, and the error doesn't reoccur, then you're done.

  2. Try Hulu on a different device or different web browser. This is an easy way to see if the RUNUNK13 error is tied to your specific device or not. If it is, then Hulu will work in a different web browser or a different device. In that case, either use Hulu with that different device, or continue with these steps for assistance in fixing the problem.

    If Hulu doesn't work on any of your browsers or devices, there's a good chance that this is a problem you won't be able to fix.

  3. Clear your Hulu app cache and data. This problem is usually caused by corrupt data, so this is an important step. If possible, clear the cache for the Hulu app. If not, you may have to uninstall and reinstall the app to clear the cache. Shutting your device down and restarting it may also help.

    • On Apple TV: You can't clear the Hulu cache on Apple TV. Instead, restart your device by pressing the menu and home buttons together, then select Settings > System > Restart.
    • On iOS: Go to Settings > General > Storage > Hulu, then delete and uninstall the app. Reinstall it via the app store.
    • On Android: Go to Settings > Apps > See all apps > Storage and cache > clear storage, then clear cache.
    • On Fire TV: Go to Settings > Applications > Manage Installed Applications > Hulu > Clear cache > Clear data.
  4. Update your app. If your app is outdated, you may experience this error code. Try updating the app, or uninstall and reinstall if you need to. Keep in mind that Android app updates can be different from the way iOS apps update.

  5. Update your Apple TV or Amazon Fire Stick, as well as update Android or check for an iOS update. In some cases, you may also need to update your device. If it is in need of an update, make sure to check to see if there's a newer version of the Hulu app available for your newly updated device.

  6. Clear your web browser cache. If you're watching Hulu on your computer try clearing the browser cache. Corrupt data in the cache can prevent you from playing certain episodes and movies.

  7. Update your web browser. Whether you're trying to update Chrome, update Firefox, or another browser, if it's outdated, that can keep the Hulu web player from working correctly. Sometimes just closing and restarting the browser is enough, but you may need to go through a more complicated process to update things.

    Edge updates alongside Windows 10, but you can try Chromium Edge.

  8. Restart your device. Completely shut down your device, and restart it. If you're using a computer, make sure to shut it down and don't just put it to sleep. Also keep in mind that in most cases, a reboot or restart is different from resetting a device.

    Some streaming devices don't have an off switch or restart option, in which case you need to unplug it from power and wait about a minute before plugging it back in.

  9. Check your network connection. Slow internet usually doesn't cause this issue, but Hulu does require a high speed connection to work correctly. If your connection is slow or spotty, you will experience playback errors.

    Using the same device that's providing the RUNUNK13 error code, check your internet speed. If your speeds exceed the minimum Hulu requirements, then you should be fine on that end. However, you may still have some type of networking issue that prevents you from accessing Hulu's servers.

  10. Restart your network hardware. In a lot of cases, simply restarting all of your network hardware will fix connectivity problems. To properly restart your router and modem, unplug them from power and leave them unplugged for at least 30 seconds to one minute. Then plug the modem back in, followed by the router, and then any other network devices you might have.

  11. Check social media for outages. At this point, it seems likely that the RUNUNK13 error indicates a problem on Hulu's end and not yours. You can contact Hulu to confirm that, or try checking out social media. For example, Twitter hashtags like #hulu down are typically full of conversation and complaints during Hulu outages. Just make sure to select the latest tab to view current conversations.

You may also want to check third-party sites that track outages:

What if Hulu Still Doesn't Work?

If you still experience Hulu error code RUNUNK13 after following all of these steps, and you don't see any discussion online about an outage, there's a chance that Hulu has a more localized issue. In that case, you may want to contact them to provide any necessary details. Depending on the scope of the problem, it may take them some time to fix.

If you skipped the steps where you try Hulu on a different device or web browser, try that now. Using a different device or web browser may be your only option until Hulu fixes the problem.