How to Fix Hulu Error Code PLRUNK15

Trouble streaming Hulu on your Roku? Try these fixes.

Hulu error code PLRUNK15 is a Hulu error code that typically appears when you're using a Roku device to stream Hulu to your television. This error can occur when you first try to stream a movie or TV show, but it can also happen after you've been watching for a while. It can also occur when you try to stream live television and events through Hulu With Live TV.

This error is usually the result of the Hulu app being unable to stream data from the Hulu servers, which can be caused by a network or connection problem, or the presence of an ad blocker, but Hulu playback failures like this can also be caused by an outdated app or even a problem with the actual Hulu service itself.

Hulu error code PLRUNK15 appears on a frustrated man's television.
 mikkelwilliam / E+ / Getty

How Hulu Error Code PLRUNK15 Appears

When this error occurs, you will usually see a message that looks like this:

  • We encountered an error playing this video. Please try restarting the video or select something else to watch.
  • Hulu Error Code: PLRUNK15

Causes of Hulu Error Code PLRUNK15

This code usually occurs on Roku streaming devices when the Hulu app has trouble obtaining data from the Hulu server. It can happen when streaming on demand movies and TV show episodes, when streaming live television, and when attempting to watch recorded television using your cloud DVR.

Problems with the Hulu app can cause the PLRUNK15 code, as can connectivity problems. Corrupt data in the cache is also a common culprit, and manually setting your Roku device's bitrate can sometimes fix the problem.

How to Fix the Hulu Error Code PLRUNK15

Since most problems that cause the PLRUNK15 error code have to do with your Roku app or internet connection, fixing the problem requires you to check and potentially fix a handful of issues with your network hardware, Roku hardware, and your Roku app.

Try each of these steps, in order, to fix the error code:

  1. Reload the movie or episode. In many cases, simply reloading the episode or movie will allow it to play normally. If the problem doesn't go away, or if you experience the same error message multiple times while trying to watch your show or movie, then you'll have to do more troubleshooting.

  2. Try a different movie or episode. In some cases, there may be an issue with the specific movie or episode you're trying to watch. The same is true if you're trying to watch content from your Hulu with Live TV DVR.

    If other content plays just fine, then there's an issue with the specific thing you were trying to watch. Contact Hulu customer service to alert them to the problem, and watch other content in the meantime.

  3. Check other streaming services. Using the same device that's giving you the PLRUNK15 error, try a different streaming service like Netflix or YouTube. If you aren't able to stream other services, your device has a connectivity problem.

    If you are able to stream other services, then you're dealing specifically with a Hulu problem. Since this code is typically associated with Roku streaming devices, you will probably find that you can stream Hulu just fine on your other devices.

  4. Make sure your Hulu app is up to date. When Hulu fixes a bug that causes an issue like the PLRUNK15 code, you need to update your Hulu app to take advantage of the fix.

  5. Check your internet speed, preferably using the same device that is giving you the PLRUNK15 error. If there's a problem with your internet connection, and you don't have enough download speed available, then you won't be able to stream Hulu.

    To check your internet connection, including your speed, on a Roku, press the Home button on your remote, then select Settings > Network > Check connection.

    Roku recommends your internet connection has a speed of at least 3+ Mbps for standard definition, 5+ Mbps for HD, and 25+ Mbps for 4k Ultra HD. Hulu also has it's own data requirements.

  6. Restart your local network hardware and streaming device. In a lot of cases, you can solve basic connectivity issues by simply restarting your device and network hardware. To fully restart your equipment, you will typically have to shut it down, if possible, unplug it, wait a minute or so, and then plug everything back in.

  7. Disable your ad blocker. This error can be caused by the Hulu app being unable to communicate with Hulu's servers, which can be caused by an ad blocker. If you're running a DNS level ad blocker, either disable it or white list Hulu's ad servers.

    If you aren't sure what that means, then you probably don't have a DNS level ad blocker and you don't have to worry about this step. If someone else in your home or office has access to your router and network hardware, you can ask them if they've installed a DNS level ad blocker and tell them about the problem you're having.

  8. Clear your cache. If there is any corrupt data stored on your device, it can cause this type of problem.

    To clear your cache on a Roku, press the Home button on your remote to return to the home screen, then press Home five times, Up once, Rewind twice, then Fast Forward twice. Your Roku will clear its cache and restart in about 30 seconds.

  9. Adjust your Roku bitrate override. This is an advanced setting that you don't usually need to access, but adjusting it can get rid of the PLRUNK15 error.

To adjust your Roku's bitrate override, press Home to ensure you are on the home screen, then press Home five times, Rewind three times, then Fast Forward twice. From the Bitrate Overrite menu, select Manual > OK > 7.5 Mbps, then press Back.

What if Hulu Still Doesn't Work?

If you've gone through all of the troubleshooting steps above and Hulu still doesn't work right, then you may want to contact Hulu support to let them know about the problem. Tell them that you have already restarted your network hardware and Roku, checked for Hulu app updates, and cleared your Roku cache. They probably won't be able to offer an immediate solution, but information about your experience with the problem may help them track down the bug and provide a fix in the future.