How to Fix It When Disney Plus Is Not Working

Solve your most pressing Disney Plus issues

Disney Plus is a great streaming service with a lot of content, but it doesn't always work the way it's supposed to. When Disney Plus is not working and you can't stream anything, the issue can usually be tracked down to a handful of issues like internet connectivity and corrupt data. In cases where a Disney Plus error code is available, you can usually use it to get back to binging your favorite shows and movies even faster.

Disney Plus is not working as a child attempts to watch on a TV.
OJO Images / Getty

General Disney Plus Troubleshooting Tips

Most issues with Disney Plus can be broken down into just a few basic categories: internet connectivity, problems with the streaming device, problems with the app or web player, and problems with Disney's own servers.

Since most Disney Plus problems fit into one of these categories, you can usually get the service to start working again by following these basic troubleshooting steps.

  • Restart your streaming device or computer.
  • Restart your modem and router or other home network devices.
  • Improve your wireless connection by repositioning your router or device.
  • Connect your streaming device via a wired network connection.
  • Update your Disney Plus app.
  • Clear your Disney Plus app cache, or reinstall the app if necessary.
  • Make sure your streaming device is fully updated.
  • Update your streaming device if necessary.

Most problems that keep Disney Plus from working can be solved by following through with those basic steps, but there are some issues that require additional work. If you have a Disney Plus error code, you can use that code to focus on the source of the problem.

If you received a Disney Plus error code or message from the Disney Plus app or web player, make note of it and check below for specific instructions on how to proceed.

How to Fix the Disney Plus Unable to Connect Error

This is a fairly common error that indicates your app or web player was unable to connect to the Disney Plus servers. This error usually happens during periods of high activity where Disney's servers can't handle the load, and it goes away when demand lowers or Disney increases server capacity.

When you experience this error, you'll usually see a message like:

  • Unable to connect.
  • There seems to be an issue connecting to the Disney+ service.

This sort of problem will go away on its own after demand dies down or Disney increases server capacity, but you can take a few interim measures that may allow you to connect.

  1. Log out of the app or site, and close it down.

  2. Open the app or site back up, and log back in.

  3. If you continue to experience this error, check your internet connection.

How to Fix Most Other Disney Plus Streaming Problems

When Disney Plus is not working, it's usually related to internet or network connectivity. Unlike the basic unable to connect error, this large set of errors usually has something to do with your internet connection, network hardware, or your overall internet connectivity.

Disney Plus requires a high speed internet connection to function. To avoid streaming problems, your connection needs to meet or exceed these specifications:

  • High Definition content: 5.0+ Mbps
  • 4K UHD content: 25.0+ Mbps

If you're experiencing a connectivity problem, you may see one of the following Disney Plus error codes and messages:

  • Error Codes like 24, 29, 42, 43, and 76
  • Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).
  • We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).
  • We’re currently experiencing slow Internet connection speeds. Please check to see that you are still connected to the Internet, and try again (Error Code xx).

These codes all pertain to internet connectivity and speed issues, so you can usually fix the problem by troubleshooting your internet connectivity problems:

  1. Verify that your internet connection is fast enough for Disney Plus using an internet speed test site. If possible, check your connection using the same device where you saw the error message.

  2. If your connection is slow, or your device isn't connected to the internet, check to see if you're using a wired or wireless network connection. If you're connected to Wi-Fi, try moving your router or your streaming device to achieve a stronger connection.

  3. Attempt to remove any source of wireless interference, like fans, cordless phones, microwaves, and anything else that could cause a connection problem.

  4. Try switching your Wi-Fi channel to one that isn't congested with other wireless traffic.

  5. If you have any other devices on your network that are using a lot of bandwidth, temporarily disable them.

  6. Switch to a wired Ethernet connection if possible.

  7. Power cycle your network hardware and streaming device. Fully shut everything down, unplug from power if possible, wait a minute, and then hook everything back up.

Since most Disney Plus streaming problems are caused by slow internet or internet connectivity problems, your goal here should be to rule out your hardware and software. If you do that, and you have a fast internet connection, then this problem can also be caused by an issue on Disney's end. Contact Disney Plus customer service to let them know about the outage so they can fix it.

How to Fix Unknown Disney Plus Errors

This is another large set of errors that typically have to do with account issues, device incompatibility, software issues, and hardware problems. These errors are a bit more vague than connectivity errors, but you can still fix a lot of them if you try.

When you experience this type of problem, you'll usually see error codes and messages like these:

  • Error codes like 12, 25, 32, 83
  • Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx). 
  • We’re having trouble connecting to your account. Please sign out, and sign in again. If the problem persists, visit the Disney+ Help Center (Error Code xx).

When you see one of these error codes, the first thing you should do is to just try to reload the content again. These codes are often fleeting, and the issue may go away by simply reloading the web player or re-selecting the same show or movie in the Disney Plus app.

If that doesn't work, there may be an issue with connecting to your account. To fix this, simply log out and log back in. After you log back in, the service should start working again.

How to Fix Disney Plus Rights Issues That Prevent Streaming

Disney Plus brings all of Disney's content under one umbrella, including classic Disney movies and shows, Star Wars content, Marvel content, and more. However, Disney doesn't always own the streaming rights to their own content. That means content can come and go on the service over time, and you'll see an error message if you try to watch something that is no longer available.

Here's what you'll see if you experience this problem:

  • Error codes like 35, 36, 37, 39, 40, 41, and 44
  • We’re sorry, but you are not authorized to view this video. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code xx).
  • We’re sorry; this video is not currently available. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code xx).
  • We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).
  • We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).

In most cases, these error codes pop up because you're just trying to watch something that is no longer available through Disney Plus. It will probably become available again later, as Disney rotates content, but you just won't be able to watch it right now.

There is a chance that the error has appeared accidentally, so it's a good idea to try reloading the content just to be sure. There's also a chance that there could be an issue with your streaming device, or that you could have an internet connectivity problem.

Before you give up, check the Disney Plus list of compatible devices to make sure yours is on the list. If it is, then check your internet connection speed to make sure it's fast enough. It it is, then you can contact Disney Plus customer service to ask when they content will return.

Other Reasons For Disney Plus to Not Work

There are a lot of other Disney Plus error codes, but they're all pretty self-explanatory. If you see a code that says there was an error linking your streaming device, for example, then just perform the linking process again. Or if you see an error that Disney Plus is not available in your region, try a virtual private network (VPN) service to see if you can get around the block.

In some cases, the Disney Plus service itself may be down altogether. When that happens, all you can do is wait for it to come back up.

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