How to Fix Disney Plus Error Code 14

Banish login errors and start streaming again

Disney Plus error code 14 is a login error code that indicates an issue with logging into the Disney Plus service. You may have entered the wrong email or password, the wrong email or password may have been saved in your Disney Plus streaming app, or you may have connected too many devices to the service. In less common circumstances, this code will show up due to an issue with the Disney Plus servers.

A couple sees Disney Plus error code 14 on their television.
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What Does Disney Plus Error Code 14 Look Like?

When this error occurs, you will typically see one of these error messages:

  • Sorry, we could not find your email (or password) in our system. Please re-enter your email and try again. If the problem persists, visit the Disney+ Help Center (Error Code 14).
  • Incorrect Password. Please reenter your password and try again. If the problem persists, try resetting your password by selecting "Forgot Password?" (Error Code 14).

What Causes Disney Plus Error Code 14?

Disney Plus error code 14 usually shows up when you enter the wrong username or password. This is typically associated with streaming devices that use the Disney Plus app, but you will also see an error code 14 message when entering the wrong password into the Disney Plus website.

In addition to incorrect login details, this error code can also occur if you reach the maximum number of authorized devices on your account. When that happens, you can usually fix the problem by forcing every device to log out.

Disney uses a unified registration system, where you use the same login details for Disney Plus, Disney.com, and other Disney services. If you changed your login details for Disney.com or another service, you will need to use the new details to log in to Disney Plus.

How to Fix Disney Plus Error Code 14

To fix Disney Plus error code 14, follow each of these steps in order.

  1. Makes sure you have activated your account. If you're a brand new Disney Plus user and see error code 14 the first time you use the service, check your email for an activation link from Disney Plus. Click that link and follow the instructions to activate your account, and the error should go away.

    This step is only for first time users. If you have successfully streamed from Disney Plus in the past, skip this step.

  2. Make sure you're using the correct email address. Check your email, and look for the Disney Plus account confirmation that you received when you first signed up. If you have multiple email addresses, you may have signed up with a different one than the one you're trying to sign in with.

  3. Try logging in to the Disney Plus website. If your email and password work on the Disney Plus website, then you know for sure that you're entering the correct details.

  4. Make sure you didn't accidentally change your password. If you set a new password for another Disney service or website using the same email that's associated with your Disney Plus account, you will need to use that new password to log into the Disney Plus site and app.

  5. Try a different streaming device. If Disney Plus works on other streaming apps while providing an error code 14 on one device, then there is a problem with that device. There may be an issue with the app, or the device may not be properly authorized due to there already being too many authorized devices signed in to your Disney Plus account.

  6. Reinstall your Disney Plus app. Delete the Disney Plus app from the streaming device that's giving you trouble, then reinstall it. Once it has finished installing, attempt to log in and stream.

  7. Force all devices to log out. This will cause all authorized devices to log out of the Disney Plus app, allowing new devices to be authorized.

    1. Log into your account on the Disney Plus site.
    2. Move your mouse cursor over your profile icon in the upper right corner, and click Account in the drop down menu.
    3. Click Log out of all devices.
    4. Enter your password, and click LOG OUT.
    5. Log back in to the device that was providing the code 14 error and see if the error persists.
  8. Reset your Disney Plus password. This will ensure that you have a valid password, and it also gives you the option to force devices to log out.

    1. From the Disney Plus main site, click LOG IN.
    2. Enter your email address, and click CONTINUE.
    3. Click FORGOT PASSWORD?
    4. Wait for an email from Disney Plus, enter the code you receive, and click CONTINUE.
    5. Enter new password, and click CONTINUE.
    6. Use your new password to log into the Disney Plus app on your phone or streaming device, and check to see if code 14 persists.
  9. Contact Disney Plus. If you still see error code 14, you may want to contact Disney Plus customer service. There may be an ongoing issue or even a brand new bug that they won't know about unless you tell them.