How to Find Tech Support Information

Locate computer drivers, manuals, and tech support phone numbers

What to Know

  • Look for the hardware manufacturer's official website by performing a Google search using keywords like "Dell support."
  • Once on the site, look for a section labeled "Support" if you need technical help or "Downloads" if you need drivers.
  • Lifewire has a list of driver download sources that can help you find the files you need.

Nearly every hardware manufacturer and software maker on earth provides some kind of online technical support and product information for the products they sell. You need to find a hardware company's technical support information if you plan on downloading drivers from them, calling them for support, downloading a manual, or researching a problem with their hardware or software. Here's how.

If you need technical support for a device but you're not sure who made it, you need to identify the hardware before following these instructions. To see your computer information, you can use a system information tool.

How to Find Tech Support Information

Finding tech support information for your hardware and software is usually very easy and typically takes less than 10 minutes.

  1. Use the search bar at the top of this page to find support information for the manufacturer you're interested in. We don't have a page for every company but you might find one for the manufacturer you need to reach.

  2. The next best angle to take is to search for the manufacturer using a major search engine like Google or Bing.

    For example, let's say you were looking for technical support information for the hardware company AOpen. Some great search terms to find support information for AOpen might be any of these:

    aopen support
    aopen drivers
    aopen technical support
    Dell support search results on Google

    Once you find their website, you can use the menus at the top or bottom to find relevant downloads, documentation, support information, contact details, etc.

    Some smaller companies may not have dedicated self-help areas like bigger companies do but they often have contact information for telephone-based support. If you think this might be the case, try searching strictly for the company name and then do your best to locate this information on their website.

  3. At this point, if you haven't found a manufacturer's technical support website after searching through our site, as well as pages of search engine results, it's very likely that the company is out of business or doesn't provide support online.

    If you're looking for a telephone number, email address, or other direct technical support information, then you're probably just out of luck.

    If you're looking to download drivers for this hardware, you may still be able to locate them. See our list of driver download sources for some alternative ideas if you can't find the manufacturer website.

    You might also want to try what's called a driver updater tool. This is a dedicated program that scans your computer's installed hardware and checks the driver version installed against a database of the latest drivers available, somewhat automating the task. See our Free Driver Updater Tools list for the best ones available.

  4. Finally, we always recommend that you seek out support elsewhere on the internet, even if it's not directly from the company that made your hardware. Of course, you always have the option of getting "real world" support as well, maybe from a friend, a computer repair shop, or even an online "fix it" outfit. See How Do I Get My Computer Fixed? for your full set of options.

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