How to Factory Reset Fitbit Charge 2

Returning your activity tracker to its original settings

By
Kat Aoki
Kat Aoki
Kat Aoki
Freelance Contributor
  • California State University
Kat Aoki has nearly 10 years worth of professional IT and troubleshooting experience. She currently writes digital content for technology companies in the U.S. and Australia.
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Updated on November 22, 2022

What to Know

  • Log onto Fitbit.com > select the gear icon at the top of screen > choose Charge 2 from drop-down menu.
  • Next, scroll to bottom of screen and select Remove this Charge 2 from your account.

This article explains how to do a factory reset of a Fitbit Charge 2. It includes information on adding a tracker to your Fitbit account.

How to Factory Reset a Fitbit Charge 2

Doing a factory reset of your Fitbit Charge 2 deletes all previously stored data, as well as any data that hasn't yet synced to your Fitbit account. This can be handy if you want to sell or give away your Charge 2 and don't want any traces of your data hanging around.

Unlike other Fitbit models, such as the Charge HR or Charge 3, the Charge 2 has no hardware button you can press to reset the device. Here's how to do it.

If you're experiencing technical issues with your Fitbit, you probably don't need to do a full factory reset. Try doing a quick restart of your tracker. This can help if your Fitbit isn't syncing, the display won't turn on, or it isn't tracking your steps or activity correctly.

  1. Navigate to fitbit.com and log in to your Fitbit account.

    Fitbit login screen

  2. Select the gear icon in the upper-right corner of the screen to view your device.

    Fitbit app select settings

  3. Select Charge 2 in the drop-down menu to go into the settings for the device.

    Fitbit app select Charge 2

  4. Once you're in the Charge 2 settings, scroll to the bottom of the screen and select Remove this Charge 2 from your account.

    Remove Charge 2 from Fitbit account
    Mike's Unboxing

  5. Once you've removed the device, it's no longer paired or synced with your Fitbit app, and this resets your Charge 2 to its original factory condition.

    Removing your Charge 2 from the account removes your tracking data from view. In some cases, you may want to keep a history of your activity. To preserve this data, do a Data Export before removing the device from your Fitbit account.

How to Add a Tracker Back to Your Fitbit Account

If you want to add your Charge 2 (or any Fitbit device) back to your account, all you need to do is sync the device to your Fitbit account using the Fitbit Connect app for Mac or Windows, or choose the Set Up a Device option in the Fitbit mobile app.

Once the device has been paired to your account again, you should find that your saved tracking data and activity history is still available for you to view in your account dashboard or mobile app.

FAQ
  • How do I turn off my Fitbit Charge 2?

    Some Fitbit models like the Blaze and the Ionic can be turned off, however the Charge 2 cannot.

  • How do I reset my Fitbit Charge 2?

    The Fitbit Charge 2 can be restarted fairly easily, but it has to be plugged in and charging first. Once it's ready, press and hold the button on the side of the device until it vibrates and you see the Fitbit logo on the screen.

  • How do I change the time on my Fitbit Charge 2?

    Changing the time on your Charge 2 will require changing the time on the device it's paired with. Once the time on your smartphone is changed, re-sync it with your Fitbit.

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