How to Factory Reset Fitbit Charge 2

Returning your activity tracker to its original settings

Doing a full factory reset of your Fitbit Charge 2 will return your tracker to its original condition. This can be handy if you want to sell or give away your Charge 2, but you don't want any traces of your data hanging around. Here's how to do it.

How to Factory Reset a Fitbit Charge 2

Unlike other Fitbit models, such as the Charge HR or Charge 3, Charge 2 has no hardware button you can press to reset the device. Rather, you need to perform a factory reset through the Fitbit app.

If you're experiencing technical issues with your Fitbit, you probably don't need to do a full factory reset. Rather, you can try doing a quick restart of your tracker. This can help if your Fitbit isn't syncing, the display won't turn on, or it isn't tracking your steps or activity correctly.

  1. Navigate to fitbit.com and log in to your Fitbit account.

    Fitbit login screen
  2. Select the gear icon in the upper-right corner of the screen to view your device.

    Fitbit app select settings
  3. Select Charge 2 in the drop-down menu to go into the settings for the device.

    Fitbit app select Charge 2
  4. Once you're in the Charge 2 settings, scroll to the bottom of the screen and select Remove this Charge 2 from your account.

    Remove Charge 2 from Fitbit account
    Mike's Unboxing
  5. Once you've removed the device, it's no longer paired or synced with your Fitbit app, and this will reset your Charge 2 to its original factory condition.

    Removing your Charge 2 from the account will remove your tracking data from view. In some cases, you may want to keep a history of your activity. To preserve this data, be sure to do a Data Export before removing the device from your Fitbit account.

How to Add a Tracker Back to Your Fitbit Account

If you want to add your Charge 2 (or any Fitbit device) back to your account, all you need to do is sync the device to your Fitbit account using the Fitbit Connect app for Mac or Windows, or choose the Set Up a Device option in the Fitbit mobile app.

Once the device has been paired to your account again, you should find that your tracking data and activity history is still available for you to view in your account dashboard or mobile app.

Was this page helpful?