How to Contact Windows Live Hotmail Support

Hotmail is now Outlook.com and help is readily available

by
Heinz Tschabitscher
Heinz Tschabitscher
Writer
A former freelance contributor who has reviewed hundreds of email programs and services since 1997.
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Heinz Tschabitscher
Updated on September 28, 2020

Since Microsoft officially retired the Windows Live Hotmail email service in 2013, the old customer support website, hotmailsupport.com, now redirects to Outlook.com. If you have a Hotmail account, you can get help through the Microsoft forums.

How to Contact Hotmail Support

Follow these steps to get troubleshooting help for your Hotmail account:

  1. Check the Windows Live Hotmail status for current issues. Microsoft might be aware of a problem and working on a resolution.

  2. Go to the Windows Live Hotmail forum on Microsoft.com and select Sign in in the upper-right corner if you aren't signed into your account. Log in using your Windows Live Hotmail address and password.

    Go to the Windows Live Hotmail forum on Microsoft.com and select Sign in.

    If you can't log in because you can't remember your password, recover your lost Windows Live Hotmail password through Outlook.com.

  3. Select Ask a question.

    Select Ask a question.

    To see if other users have similar problems, enter a question or keyword in the Search forum questions box.

  4. If you haven't created a Microsoft Answers profile, enter the name you want to appear with your posts, accept the terms of service, and select Continue.

    Enter the name you want to appear with your posts, accept the terms of service, and select Continue.

  5. Enter a subject for your message in the Title section, then type your question in the Body section. Include as much information as possible.

    Enter a subject for your message in the Title section, then type your question in the Body section.

  6. Complete the CAPTCHA and select Submit.

    Complete the CAPTCHA and select Submit.
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