How to Contact IncrediMail Support

Computer keyboard with word help in red letters
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IncrediMail does not open a particular message, refuses to talk to your email account, prints in 56-point letters and when you try to delete an email, it crashes?

IncrediMail itself and, in particular, its interaction with other programs and email servers can plague you with many an email issue. Fortunately, you're not alone. IncrediMail support, for VIP users or for free on forums, is ready to help.

Contact IncrediMail Support

To get help from IncrediMail support for a technical issue with IncrediMail:

  • Go to the Technical Issues (crashes, error messages, etc.) IncrediMail Forum.
  • Click NEWTOPIC.
  • If you are not logged in, do so or click Register to create a user name for posting on the forum.
  • Fill out the form with as much detail as possible (excluding your email user name and password, of course).
    • Under Your IncrediMail Version:, include the full version and build ID of your IncrediMail copy.
    • Make sure the Subject: is a concise summary of your issue; e.g., "Error 402 Checking Mail" or "IncrediMail Crashes Trying to Create a Backup".
  • Click Submit.

Posts from members of the IncrediMail support team or experienced forum members will be marked with Site Admin or Moderator.

The posting name is typically IncrediAdmin or IncrediModerator.

Contact IncrediMail Premium Support

To contact IncrediMail VIP support if you are using IncrediMail Premium:

  • Open IncrediMail.
  • Select Help | VIP Support from the menu.
    • If you cannot see the menu bar, click Menu in IncrediMail's title bar.