How to Contact Facebook

Need to resolve a problem? One of these methods should get you results

By
Grady College of Journalism and Mass Communication
Anita George
Writer
Anita George is a writer who has been covering technology since 2013. Her work has appeared in Paste Magazine and she holds both B.A. and B.S. degrees.
our editorial process
Anita George
Updated January 11, 2020
A stock photo of a smartphone and opened laptop sitting side by side on a table. Both are face up. The phone is showing Facebook's Facebook page on its screen.

Tim Bennett / Unsplash

Facebook has become an integral part of our digital lives and it can be frustrating when part of the social media platform doesn't work or we lose access to helpful features.

The social media giant doesn't seem to have a phone number or email address you can use to ask for technical support, but there are ways to contact Facebook directly if you have concerns to voice or issues to resolve.

Contact Facebook Support Using the Report a Problem Feature

This is Facebook's recommended method for customers who need to report a problem to the company. Appropriately named "Report a Problem," it can be accessed from your main Facebook page once you log in to the website.

  1. In the top right corner of the screen, select the question mark.

  2. Select Report a Problem from the drop-down menu.

  3. A dialog box will pop up that will allow you to begin the process of reporting issues in the following categories:

    • General Feedback
    • Payment Issues
    • Something Isn't Working
    • Abusive Content
    A screenshot of how to access Facebook's Report a Problem feature to ask for help with a Facebook-related issue.

  4. Once you select a category, follow the on-screen directions to file your report with Facebook.

How to Contact Facebook to Give Feedback

If you simply want to give the company feedback on Facebook's features, Facebook provides a feedback form you can fill out to voice your opinions and suggestions.

You many not get a response from Facebook directly, as this form is primarily for suggestions, rather than technical support.

  1. Go to Facebook's Help Center to find the form.

  2. The form will ask you to select a feature you may want to discuss with them from a long drop-down menu of possible features.

    A screenshot of Facebook's feedback form customers can fill out to give their opinions and suggestions about Facebook features.

  3. Write out your feedback in the text box below the drop-down menu.

  4. When you're ready to submit the form, select Send.

Contact Facebook Directly Using a Facebook Message

Facebook does not seem to have a call-in tech support service or an email address, there's still one method of direct contact: sending a Facebook message.

A screenshot of Facebook's company Facebook page that shows a button that customers can click to send a Facebook chat message to the company.

Since Facebook (the company) has its own Facebook page, you can send a chat message to the company just like you would one of your own friends. Simply search for Facebook's Facebook page, then select Send Message on the right side of the page to start a chat.

You might not get a response as quickly as you would from an actual friend, but according to its own page, Facebook has an average response time of one hour.

While it's entirely possible the account is run by someone in Facebook's marketing department, depending on your concern, they might at least direct you to either a possible solution for your issue, or to a department within the company that can help you.