How to Contact Facebook

Need to resolve a problem? One of these methods should get you results

Facebook has become an integral part of our digital lives, and it can be frustrating when features don't work or you have a problem or concern. While the company doesn't have a handy toll-free number to call for immediate assistance, you can still get answers and report issues.

Facebook logo with shadow figure in front holding smartphone
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Use the Facebook Help Center

The Facebook Help Center is a searchable collection of articles designed to answer any conceivable question a Facebook user may have, from password resets to controlling your newsfeed. Here's how to access the Help Center from Facebook on the desktop or Facebook's mobile app:

Access the Help Center Using Facebook on the Desktop

If you're using Facebook on your computer in a web browser, here's how to get to the Help Center:

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Select Account (upside-down triangle) from the top-right.
  2. Select Help & Support.

    Select Help & Support.
  3. Select Help Center.

    Select Help Center.
  4. At the Facebook Help Center, browse through categorized articles or search by keyword to try to find an answer to your issue.

    At the Facebook Help Center, browse through categorized articles or search by keyword to try to find an answer to your issue.

Access the Help Center Using the Facebook App

The Facebook app for iOS or Android also offers ways to access the Help Center.

  1. Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right.)

  2. Scroll down and tap Help Center.

  3. Browse through frequently asked questions and categorized articles, or search by keyword to try to find an answer to your issue.

    Access the Help Center via the Facebook app

Contact the Facebook Help Community

If you're experiencing a glitch, missing a feature, or want some human input on your question, the Facebook Help Community is a great place to find answers.

Access the Help Community Using Facebook on the Desktop

Here's how to get to the Facebook Help Community using Facebook on a desktop.

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Select Account (upside-down triangle) from the top-right.
  2. Select Help & Support.

    Select Help & Support.
  3. Select Help Community.

    Select Help Community.
  4. Browse questions by Most Recent, Top Questions, or Unanswered, or select Ask a Question to submit your own query.

    Browse questions by Most Recent, Top Questions, or Unanswered, or select Ask a Question to submit your own query.
  5. To ask a question, enter a topic, subtopic (optional), type your question, and then select Next.

    To ask a question, enter a topic, subtopic (optional), type your question, and then select Next.
  6. The Help Center will first display conversations and threads that may answer your question. If you don't see what you're looking for, select My Question Is New.

    If you don't see what you're looking for, select My Question Is New.
  7. Add more details about your question, attach an image if you like, accept the Help Community terms and conditions, and then select Post. You'll be able to monitor answers and interact with the Help community.

    Add more details about your questions, attach an image if you like, accept the Help Community terms and conditions, and then select Post.

Access the Help Community Using the Facebook App

Here's how to get to the Facebook Help Community using Facebook's mobile app for iOS and Android.

  1. Open the Facebook app and tap Menu (three lines) from the bottom right. (For Android users, Menu is on the top right.)

  2. Tap Help Community.

  3. Browse questions and answers or tap Ask a Question.

  4. Type your questions, choose a subject, and select Post.

    Contact Facebook's Help Community in the mobile app

Report a Problem to Facebook

If you're trying to report some kind of issue to Facebook, such as problems with payment, a feature not working, bullying, or inappropriate posts, the Report a Problem interface is an easy and effective way to let Facebook know about it.

Report a Problem Through Facebook on the Desktop

Let Facebook know about an issue when you're using Facebook via a web browser.

  1. Navigate to Facebook.com and access your home page or profile page. Select Account (upside-down triangle) from the top-right.

    Select Account (upside-down triangle) from the top-right.
  2. Select Help & Support.

    Select Help & Support.
  3. Select Report a Problem.

    Select Report a Problem.
  4. Select Something Went Wrong to report your issue.

    Select Something Went Wrong to report your issue.

    Alternatively, select Help Us Improve the New Facebook if you want to give some input.

  5. Choose an area, add details and a screenshot, and select Submit.

    Choose an area, add details and a screenshot, and select Submit.
  6. To follow up on your query, access your Support Inbox by going to Account > Help & Support > Support Inbox. Here you'll get updates about any issues you've submitted.

    In the Support inbox, you'll get updates about any issues you've submitted.

Report a Problem Through the Facebook Mobile App

If you encounter a problem while using the Facebook mobile app, you don't have to go anywhere special to report the issue.

Shake your phone, and then a problem-reporting box will pop up. Tap Report a Problem, type what went wrong, add a screenshot, and then tap Send.

Use Shake to Report to report an issue on your mobile Facebook app

If you prefer not to use Shake to Report, go to Help & Support > Report a Problem > Continue to Report.

Contact Facebook With Messenger

Some Facebook departments or areas can be reached via Messenger, where you can start a chat with an automated customer service attendant that will try to direct you to the right answer.

  1. From your Facebook home page or profile page, tap Messenger from the top right.

    From your Facebook home page or profile page, tap Messenger from the top right.
  2. In the Search Messenger box, type Facebook to see what departments come up.

    In the Search Messenger box, type Facebook to see what departments come up.
  3. Browse through the available options, keeping in mind that the blue checkmark is a sign of legitimacy. Choose a department you want to contact to bring up a chat box, and select Get Started to start a chat.

    Choose a department you want to contact and select Get Started to start a chat.
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