How to Check the iCloud Mail Status for Issues

Find out whether iCloud is down

Man working on an iMac
Oli Scarff / Getty Images
by Heinz Tschabitscher
An independent writer who has reviewed hundreds of email programs and services since 1997.
Updated April 10, 2019
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If iCloud Mail isn't working — perhaps you can't log in, send, or receive email, or doing so is slow and glitchy — check the iCloud system status before taking more drastic measures such as reconfiguring email settings, force-loading the iCloud Mail page, or resetting your entire device. This will help determine whether the problem is on your end or Apple's and, in turn, help you decide which way to turn next. Here's how to see if the service is down.

  1. Open Apple's System Status page.

    Apple system status page

  2. Locate iCloud Mail from the list.

    iCLoud Mail system status at iCloud.com

  3. If the circle next to it is green, then Apple is reporting that iCloud Mail is running normally from their end and should be fully available for you. If the link is blue, select it for more information about a recent problem that caused iCloud email to stop working.

How to Report an iCloud Mail Issue

If your problem is not listed, report it to Apple:

  1. Open the iCloud Feedback form.

    iCloud feedback form website

  2. Enter your name and email in the first two text boxes.

    Include Your Email Address

    Entering your email address is optional but gives Apple a way to respond if they need more information or have information to share.

  3. Put a one-line summary of the iCloud email problem in the Subject field.

  4. Choose Feedback Type > Mail.

  5. Include as much detail as possible in the Comments area. Include everything related to the problem: why you think iCloud Mail isn't working, what you've already tried, what you were doing when you saw the issue, and what you expected to happen that didn't.

  6. Fill out the remaining fields in the feedback form and then choose Submit Feedback.

    Submit Feedback button at iCloud website