How to Check the iCloud Mail Status for Issues

Find Out For Sure Whether iCloud Is Down

Man working on an iMac
Oli Scarff / Getty Images

If iCloud Mail is not working, you might be tempted to restart your tablet, phone, or computer. Maybe you'll even reconfigure the email settings, force-load the iCloud Mail page, or reset your entire device.

However, before doing any of those things, you should check the iCloud system status to see if the problem is really on you or if Apple has some things they need to fix on their end. This is the easiest way to see if iCloud email is down for everyone else, too.

You might want to check if iCloud is down if you can't log in, sending and receiving mail isn't working, or you're experiencing delays and slowness when sending, loading, or receiving email.

How to Check the iCloud Mail Status for Issues

  1. Open iCloud's System Status page.

  2. Locate iCloud Mail from the list.

    iCLoud Mail system status at iCloud.com
  3. If the circle next to it is green, then Apple is reporting that iCloud Mail is running normally from their end and should be fully available for you. If the link is blue, you can click it for more information about a recent problem that caused iCloud email to stop working.

If your problem is not listed, you can report it to Apple:

How to Report an iCloud Mail Bug or Issue

  1. Open the iCloud Feedback form.

    iCloud feedback form website
  2. Fill out your name and email in the first two text boxes.

  3. Put a one-line summary of the iCloud email problem in the "Subject:" field.

  4. Choose Mail from the "Feedback Type:" drop down box.

  5. Include as much detail as possible in the "Comments:" area. Include everything related to the problem, like why you think iCloud Mail isn't working, what you've already tried to fix the problem, what you were doing when you saw the issue, and what you expected to happen that didn't.

  6. Fill out the remaining fields in the feedback form and then click Submit Feedback.

    Submit Feedback button at iCloud website

Apple might not respond to you but if you provided your email address, they could contact you for more information about iCloud Mail not working and what you can do to fix it (if it's a problem on your end).