Email, Messaging, & Video Calls Email How to Check Gmail Issue Status What to do when you have problems with Gmail by Heinz Tschabitscher Writer A former freelance contributor who has reviewed hundreds of email programs and services since 1997. our editorial process Heinz Tschabitscher Updated on September 30, 2020 reviewed by Jon Fisher Lifewire Tech Review Board Member Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. our review board Article reviewed on Feb 14, 2020 Jon Fisher Email Gmail Yahoo! Mail Tweet Share Email When Gmail isn't working properly or at all, determine if it's down for everybody or just you. Check the G Suite Status Dashboard page to find out if Google is aware of Gmail service disruptions—login failures, missing data, or certain functions not working—and check for an estimate of how long the outage will last. If Google doesn't know about the problem, alert the company about the outage. These instructions apply to the desktop version of Gmail.com and works for all Gmail accounts. Check the G Suite Status Dashboard If you have trouble with your Gmail account, the service may be disrupted or down completely. However, it could be just you. Before you take any other action, check the current status of Gmail. Miguel Co / Lifewire Go to the G Suite Status Dashboard web page. Go to the listing for Gmail and look at the Current status column. A green button next to Gmail indicates there are no known issues, an orange button indicates a service disruption, and a red button indicates a service outage. Go to the current date for Gmail to read comments. If the button is green, you are the only one having a problem and should contact Gmail support for help. If the button is orange or red, Google knows about it, and there's nothing to do until Google resolves the problem. Usually, when the button is red or orange, there's an indication of what is going on or when it might be fixed. Subscribe to the G Suite Status Dashboard RSS feed in an RSS feed reader to receive up-to-date status reports. Go to the Gmail Help Center Before you contact Google for help, look at the Gmail Help Center to see solutions to frequently occurring problems with Gmail. Select Fix a problem and choose the category that matches the trouble you are having. Categories include: Gmail messages are missingUnwanted or suspicious emailsLoading & displayAccountCan't sign in to Google accountSync & importRejected messagesSwitching to Gmail from Microsoft Outlook You may find a solution at the Help Center. If not, contact Google. How to Report an Issue to Google If you encounter a problem that's not on the Gmail Help Center list, report it to Google. In Gmail, select Settings. Select Send Feedback. In the Send feedback window, describe your issue. Include a screenshot of the problem, if you have one. Use the provided tools to hide and highlight things in your screenshot. Select Send. A technician will respond and assist you with the problem. If your Gmail is part of a paid G Suite account, you have additional service options that include phone, chat, and email support.