How to Change Your Netflix Password

If you forgot yours or want to block someone using your account

Between remembering your Netflix password and deciding who can have access to it, managing a Netflix account can get frustrating. Anyone with the knowledge and access to a Netflix account can lock a primary subscriber out of their account. Netflix has responsive security features and helpful customer service to aid users in keeping accounts secure, even if it's just to change a Netflix password.

How to Change Your Netflix Password From a Web Browser

This is the most direct way to access your Netflix account controls and change your password. You'll have a full keyboard and more control when navigating.

  1. Open a web browser, then navigate to Netflix.com.

  2. Sign in to your Netflix account.

  3. On the Netflix library screen that allows you to browse for something to watch, select your profile icon in the upper-right corner of the window.

    A screenshot of the Netflix home page with the account icon highlighted
  4. From the drop-down menu, choose Account.

    A screenshot of the Netflix home page with the Account option highlighted
  5. On the Account page, go to the Membership & Billing section and select Change password.

    A screenshot of the Netflix account page with the
  6. On the Change Password page, enter your current password to verify that it's you. Then, enter a new password twice. When you're done, select Save to change the password.

    A screenshot of Netflix's Change Password screen with the Save button highlighted

How to Change Your Netflix Password From Mobile

If you only use Netflix on a mobile device, you can change your password from your Android or iOS phone or tablet.

  1. Open the Netflix app.

  2. From the main screen, tap More (it's located in the lower-right corner of the screen). The icon is three stacked lines.

  3. From the More screen, select Account from the list below your profile pictures.

  4. The Netflix app opens to your account page. Toward the top of the page, find and select Change password.

  5. Enter your current password along with the new password. Verify the new password, then select Save when you finish.

How to Change Your Netflix Password From Older and Unsupported Mobile Devices

There are two Netflix apps for mobile because Netflix only supports current devices that haven't been modified or rooted. If your device was modified or it's outside the support window, you're probably running the unsupported semi-official Netflix app that's essentially a portal to the Netflix website. You can still change your password, and it's similar to the browser version.

  1. Open the Netflix app.

  2. Tap the menu icon in the upper-left corner of the screen, represented by three stacked lines.

  3. A menu slides out from the side of the screen. Scroll to the bottom.

  4. Choose Account from the menu.

    A screenshot of the Netflix app showing the path to the account page
  5. On the Netflix account screen, look across from your email address, then tap Change password.

  6. On the next screen, enter your current password followed by your new password two times. When you're confident with the change, tap Save to update your password.

    Screenshots of the Netflix change password screen with the

Logging in to Netflix from an unfamiliar device (such as a newly purchased computer, tablet, or smartphone) immediately sends a notification to the primary subscriber's email. This notice contains details about the login, including the location and the type of device used to log in. If this access is authorized, you can ignore the email. If not, you can take several steps.

How to Kick Someone off of a Netflix Account

There's an option to require all devices to sign in again with the new password. If you don't want to share the new Netflix password, select this option. This logs all connected devices out of the Netflix account, and only those with the new password can log back in.

Sign out of all devices on Netflix

If you change a password and decide later to restrict access to the account, there's a sign out of all devices option in the Account settings, which will sign other users off the Netflix account. As a courtesy, you, as the primary subscriber, may want to alert other users that you no longer wish to share the Netflix password.

What to Do If Your Netflix Account Is Hacked

If someone tries to access a Netflix account in a nefarious manner, you'll receive an email notification about the activity and instructions on what to do next.

Recover email and password on Netflix

These options include changing the Netflix password or the email address associated with the account. Netflix recommends doing this through the Forgot password option on the login page.

Using this method to set a new password requires an email address or phone number so that further instructions can be sent using email, text, or a phone call. Recovering an email address requires the primary subscriber's first and last name, and the credit or debit card associated with the account.  

What to Do If You're Kicked out of Your Netflix Account

If an unauthorized user accesses a Netflix account and changes the password, the primary subscriber can visit the Netflix Help Center or call customer service through the number provided in the alert email.

Netflix help center

The customer service representative asks the subscriber several questions to verify the account and can make changes to the account remotely. These changes include updating the password and the email address associated with the account. Customer service can also provide details about the hack, including the location from which it originated and what type of device was used.

The customer service representative may recommend changing the email address associated with the account, as it would be easy for an intruder to change the password again with access to the original email address.

Other Netflix Password Tips

Once all issues are resolved, the primary subscriber receives an email reviewing the problem and another link to the Netflix Help Center with articles on how to keep a Netflix account secure.

Netflix log in page

Netflix recommends keeping a unique password for an account and changing it periodically. Netflix suggests a password that is at least eight characters long, with a mix of uppercase letters, lowercase letters, numbers, and symbols and no dictionary words, names, or personal information.