How to Change Your Netflix Password

If you forgot yours or want to block someone using your account

Between remembering your Netflix password and deciding who else can have access to it, managing a Netflix account can get frustrating.

Anyone with access to the Netflix account settings can easily lock a primary subscriber out of their account with a little hacking savvy. Luckily, Netflix has very responsive security features and helpful customer service to aid users in keeping their accounts secure, even if it's just to change a Netflix password.

How To Change Your Netflix Password From a Web Browser

This is probably going to be the most direct way to access your Netflix account controls and change your password. You'll have a full keyboard and more control when navigating.

  1. Open your web browser, and navigate to Netflix.

  2. Sign in to your Netflix account.

  3. Once you're on the Netflix library screen that allows you to browse for something to watch. Select your profile icon in the upper right of the window.

    Netflix desktop home page
  4. A small menu will open up. Choose Account.

    Netflix desktop dropdown menu
  5. Netflix will take you to a page with details about your account. In the top section, right across from your email address, you'll see the option to Change password. Select it.

    Netflix account page
  6. You'll arrive on a new page that lets you enter a new password. First, give Netflix your Current password to verify that it's still you. Then, enter your New password twice. When you're done, press Save to change your password.

    Netflix change password

How to Change Your Netflix Password From Mobile

You might only use Neflix on your mobile device. That's alright. You can change your password easily from your Android or iOS phone or tablet too.

  1. Open the Netflix app.

  2. From the main screen, press More toward the lower right of the screen. The icon is three stacked lines.

  3. From the More screen, select Account from the list below your profile pictures..

  4. The Netflix app will open up your account page. Toward the top of the page, find and select Change password.

  5. Enter your Current password along with the New password. Verify the New password, and press Save when you're ready.

How to Change Your Netflix Password From Older and Unsupported Mobile Devices

Most people aren't aware that there are actually two Netflix apps for mobile. Why? Netflix only supports current devices that haven't been modified or rooted. If your device was modified or it's outside the support window, you're probably running the unsupported semi-official Netflix app that's essentially just a portal to the Netflix website. That's alright, though. You can still change your password, and it's actually very similar to the browser version.

  1. Open the Netflix app.

    Netflix mobile with menu open
  2. Press the menu icon in the upper left of your screen, represented by three stacked lines.

  3. A menu will slide out from the side of your screen. Scroll all the way to the bottom.

  4. Now, choose Account from the menu.

  5. You'll arrive on the Netflix account screen. From there, look across from your email address, and press Change password.

    Netflix mobile change password
  6. On the next screen, enter your Current password followed by your New password two times. When you're confident with the change, press Save to update your password.

Users will find that logging in to Netflix from an unfamiliar device, such as a newly purchased computer, tablet, or smartphone will immediately prompt a notification sent to the primary subscriber’s email giving details about the login, including the location and the type of device used to log in. If this access is authorized, the primary user is free to ignore the email. If not, the subscriber can take several steps.

How to Kick Someone off of a Netflix Account

There's an option to require all devices to sign in again with the new password a user creates. If users don’t want to share their new Netflix password, they can select this option. This will log all connected devices out of the Netflix account and only those with the new password will be able to log back in.

Sign out of all devices on Netflix
Sign out of all devices on Netflix.

If users change a password and decide later to restrict access to the account, there is also a sign out of all devices option in the Account settings, which will kick users off of the Netflix account. As a courtesy, primary subscribers may want to alert other users they no longer wish to share the Netflix password.

What to Do If Your Netflix Account Is Hacked

If someone tries to access a Netflix account in a nefarious manner the primary account holder will get an email notification about the activity and instructions on what to do next.

Recover email and password on Netflix
Recover email and password on Netflix.

These options include changing the Netflix password and/or the email address associated with the account. Netflix recommends doing this through the forgot your email or password option on the login page.

Using this method to set a new password requires users to input their email address or phone number to have further instructions sent to them via email, text, or phone call. Recovering an email address requires users to input their first and last name, and the credit or debit card associated with the account.  

What to Do If You’re Kicked out of Your Netflix Account

If an unauthorized user has accessed a Netflix account and changed the password, the primary subscriber can visit the Netflix Help Center or call customer service through the number provided in the alert email.

Netflix help center
Netflix help center.

The customer service representative will ask the subscriber several questions to verify the account and can make changes to the account remotely. These include changing the password and the email address associated with the account. Customer service can also provide details about the hack, including the location from which it originated and what type of device was used.

The customer service representative may especially recommend changing the email address associated with the account, as it would be easy for an intruder to change the password again with access to the original email address and a method of hacking.

Other Netflix Password Tips

Once all issues are resolved the primary subscriber should get an email reviewing the problem and another link to the Netflix Help Center with articles on how to keep a Netflix account secure.

Netflix log in page
Netflix log in page.

Netflix recommends keeping a unique password for an account and changing it periodically. Netflix suggests a password that is at least 8 characters long, with a mix of uppercase letters, lowercase letters, numbers, and symbols and no dictionary words, names or personal information.