How to Change Your Netflix Password

If you forgot yours or want to block someone using your account, try these tips

Watching Netflix on a tablet
Watching Netflix on a tablet.

Getty Images / Lisa Werner / Contributor

Between remembering your Netflix password and deciding who else can have access to it, managing a Netflix account can get frustrating.

Anyone with access to the Netflix account settings can easily lock a primary subscriber out of their account with a little hacking savvy. Luckily, Netflix has very responsive security features and helpful customer service to aid users in keeping their accounts secure, even if it's just to change a Netflix password.

How to Change Netflix Password

Changing a Netflix password is fairly simple, and it starts with accessing your Account. This can be done in one of two ways:

  • In a web browser, go to Netflix.com and log in to your profile. Select your profile icon in the top-right corner and select Account.
  • In the Netflix app, tap the three horizontal lines icon in the top-left corner of the screen, then scroll down and tap Account.

From the Account page, find the Membership & Billing section, then select change password under. Type in the old password, and then enter the new password twice for confirmation.

Change password form on Netflix
Change password form on Netflix.

Users will find that logging in to Netflix from an unfamiliar device, such as a newly purchased computer, tablet, or smartphone will immediately prompt a notification sent to the primary subscriber’s email giving details about the login, including the location and the type of device used to log in. If this access is authorized, the primary user is free to ignore the email. If not, the subscriber can take several steps.

How to Kick Someone off of a Netflix Account

There's an option to require all devices to sign in again with the new password a user creates. If users don’t want to share their new Netflix password, they can select this option. This will log all connected devices out of the Netflix account and only those with the new password will be able to log back in.

Sign out of all devices on Netflix
Sign out of all devices on Netflix.

If users change a password and decide later to restrict access to the account, there is also a sign out of all devices option in the Account settings, which will kick users off of the Netflix account. As a courtesy, primary subscribers may want to alert other users they no longer wish to share the Netflix password.

What to Do If Your Netflix Account Is Hacked

If someone tries to access a Netflix account in a nefarious manner the primary account holder will get an email notification about the activity and instructions on what to do next.

Recover email and password on Netflix
Recover email and password on Netflix.

These options include changing the Netflix password and/or the email address associated with the account. Netflix recommends doing this through the forgot your email or password option on the login page.

Using this method to set a new password requires users to input their email address or phone number to have further instructions sent to them via email, text, or phone call. Recovering an email address requires users to input their first and last name, and the credit or debit card associated with the account.  

What to Do If You’re Kicked out of Your Netflix Account

If an unauthorized user has accessed a Netflix account and changed the password, the primary subscriber can visit the Netflix Help Center or call customer service through the number provided in the alert email.

Netflix help center
Netflix help center.

The customer service representative will ask the subscriber several questions to verify the account and can make changes to the account remotely. These include changing the password and the email address associated with the account. Customer service can also provide details about the hack, including the location from which it originated and what type of device was used.

The customer service representative may especially recommend changing the email address associated with the account, as it would be easy for an intruder to change the password again with access to the original email address and a method of hacking.

Other Netflix Password Tips

Once all issues are resolved the primary subscriber should get an email reviewing the problem and another link to the Netflix Help Center with articles on how to keep a Netflix account secure.

Netflix log in page
Netflix log in page.

Netflix recommends keeping a unique password for an account and changing it periodically. Netflix suggests a password that is at least 8 characters long, with a mix of uppercase letters, lowercase letters, numbers, and symbols and no dictionary words, names or personal information.