How to Cancel SiriusXM Radio

Stop paying for a service you're not using

What to Know

  • To cancel, contact customer service at 1-866-635-5027.
  • To live chat, go to the SiriusXM website and select Help & Support > Contact Us > Chat Now.
  • If you want to switch your account to a new vehicle, log in to your account and upgrade to a new vehicle.

This article explains two ways to cancel a SiriusXM Radio subscription.

How to Cancel a SiriusXM Radio Subscription

Sometimes, listeners find that SiriusXM Radio no longer meets their needs, or they find another in-vehicle service provider. To cancel a SiriusXM Radio subscription, you'll need to contact customer service. There are three ways you can do this.

This is the only way to cancel a SiriusXM Radio subscription. This is for SiriusXM subscriptions pre-installed in new vehicles, as well as subscriptions purchased and connected to vehicles manually.

Call customer service

You can reach SiriusXM customer service by calling 1-888-539-7474. They answer calls Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

Live chat with customer service

To live chat with a customer service representative, visit the SiriusXM website, and do the following:

  1. On the website, select Help & Support, then Contact Us.

    You may see a pop-up for questions. Selecting Let's Get Started will open the chat window.

    Selecting Contact Us on SiriusXM website.
  2. Select Chat Now.

    If the virtual agent cannot help you will be connected to a live agent.

    Selecting Chat Now on SiriusXM website.
  3. In the pre-selected answers, select Cancel.

    Selecting Cancel on SiriusXM website.

Sirius wishes to understand the "why" behind your request, so be prepared to answer questions regarding your subscription and why you wish to cancel. According to Sirius, "...we would like to understand and resolve any issue you may have had. Please note your subscription cannot be canceled online."

If you want to modify your subscription or switch your account to a new vehicle, there's no need to cancel. Instead, you can log into your online account to modify your plan or upgrade to a new vehicle. If you wish to cancel an online streaming-only account, you can also do so by logging into your account online.

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