How to Cancel PlayStation Now

End your subscription with the game streaming service before it renews

PlayStation 4 game console with controller

Prykhodov / iStock Editorial / Getty Images Plus

by Scott Orgera
Scott Orgera has been a tech journalist since 2007. He has 25+ years' experience as a programmer and QA leader and several Microsoft certifications.
Updated June 12, 2019

PlayStation Now offers an impressive selection of games, ranging from old favorites to some titles exclusive to the Sony-owned streaming service. Many gamers choose to take advantage of the 7-day free trial, while others pay for monthly, quarterly or yearly subscriptions. 

Cancelling your PS Now subscription before the next renewal period is fairly simple, but you’ll need to follow the instructions below to ensure that you aren’t billed for the next pay period.

You must cancel at least 24 hours prior to the next renewal date in order to avoid getting charged. If you miss the cutoff time, your subscription will be renewed for the predefined period, whether it be one month, three months or a full year.

Even if you cancel well in advance of your upcoming renewal date, your subscription will remain active until that date and you will still have full access to all games during that period.

How to Cancel Your PlayStation Now Subscription on PS4

  1. Select Settings, located along the PS4 UI bar and represented by a briefcase icon.

    The PS4 UI bar with Settings highlighted.

  2. When the Settings menu appears, scroll down and select Account Management.

    The location of Account Management in the PS4 Settings menu.

  3. A list of Account Management options should now be displayed. If most are grayed out and unavailable, then you’ll first need to select Sign In and enter your PlayStation Network credentials if prompted.

    You may also be prompted to update your Profile settings at this point. If so, do as requested, selecting Next at each stage until completed.

  4. Select the Account Information option.

  5. Scroll down and select PlayStation Subscriptions.

    The location of PlayStation Subscription on the PS Account Information screen.

  6. Choose the PS Now subscription from the list.

    Location of the PS Now Subscription.

  7. Select Turn Off Auto-Renew to complete the process.

How to Cancel Your PlayStation Now Subscription on PS3

  1. Choose PlayStation Network from the XMB (XrossMediaBar) row of options.

  2. Select Account Management.

  3. A list of Account Management options should now be displayed. If most are grayed out and unavailable, then you’ll first need to select Sign In and enter your PlayStation Network credentials if prompted.

  4. Select Transaction Management.

  5. Next, choose the Services List option.

  6. A list of active subscriptions should now be visible. Select the PS Now subscription and press the X button on your controller.

  7. Choose Cancel Automatic Renewal and press X again to complete the process.

    The location of where to Cancel Automatic Renewal for PS Now.

How to Cancel Your PlayStation Now Subscription Via Your Web Browser

  1. Open your browser and navigate to the Sony Account Management interface.

  2. Enter your PlayStation Network credentials in the fields provided and click on Sign In.

    a screenshot of the Sony account login screen in the Chrome web browser

  3. The Basic Account Information should now be displayed, listing your name and address among other items. Click on Subscription in the left menu pane, located in the PlayStation Network section.

    The location of the Subscription option on the PlayStation account information interface.

  4. A pop-up message may appear, informing you that you will now be taken to another page. Click Continue.

    a screenshot of the PlayStation account management interface with page redirection warning

  5. A new browser tab or window should now open, redirecting to the PlayStation Store’s Subscriptions Management interface. 

  6. Locate the PS Now subscription from the list shown and select the Turn Off Auto-Renew link accompanying it. 

  7. Select Confirm to complete the process.