How to Cancel Microsoft 365

Avoid paying costly subscription fees if you're ready to move on

by
Jeremy Laukkonen
Jeremy Laukkonen
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Jeremy Laukkonen is tech writer and the creator of a popular blog and video game startup. He also ghostwrites articles for numerous major trade publications.
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Jeremy Laukkonen
Updated on June 25, 2020

Microsoft 365 is an excellent suite of productivity tools, but paying a monthly or yearly subscription for this type of service isn't for everyone. If you want to cancel Microsoft 365, or if you want to cancel your Microsoft 365 free trial, you may be left scratching your head over how to get it done.

Here's a look at how to cancel your Microsoft 365 subscription, including information about what happens when you cancel.

In April of 2020, the Microsoft Office 365 subscription suite became Microsoft 365, adding new and improved features, including artificial intelligence, new content and templates, and additional cloud functionality.

Person using a laptop to cancel a Microsoft 365 subscription
JGI / Jamie Grill / Getty Images

What Happens When You Cancel Microsoft 365?

When you cancel your Microsoft 365 subscription, you retain full access to the service until your next renewal date.

After you cancel Microsoft 365, you lose access to any bonuses, such as extra OneDrive storage and Skype minutes, that you may have received as a part of the subscription. You retain access to these bonuses until the end of your current subscription term.

After you cancel, and your subscription runs out, you can use Microsoft 365 in View Only mode. This limited mode lets you open and print documents, but you can't make changes or create new documents.

How to Cancel Microsoft 365

Here's how to cancel your Microsoft 365 subscription or free trial:

  1. Navigate to Microsoft365.com and select the sign-in icon in the upper-right corner.

    Click the Sign-In link

  2. Sign in to your Microsoft account.

    Sign in to your Microsoft 365 account

  3. Select My Account.

    The My Account section

  4. Select Services & Subscriptions from the top menu bar.

    The Services & Subscriptions heading

  5. Next to Microsoft 365, select Manage.

    Click Manage next to Microsoft 365

  6. Select Cancel Subscription in the right column.

    The Cancel Subscription button

  7. Select Turn off recurring billing on the next screen to confirm.

    The Turn off recurring billing button

  8. A confirmation screen displays and indicates that you turned off recurring billing for the Microsoft 365 subscription.

    Turned off recurring billing confirmation screen

  9. You retain access to Microsoft 365 until your next renewal date. After that, you aren't charged, but you lose access to the service.

Refunds are available for Microsoft 365 only under specific circumstances. For example, if you purchased an annual subscription within the last 30 days or have a monthly subscription. Contact Microsoft customer service to determine if you're eligible for a refund.

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