How to Cancel Office 365

Avoid paying costly subscription fees if you're ready to move on

A business man cancels Office 365 using his laptop.

 Eugenio Marongiu / Cultura / Getty

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Office 365 is a great suite of productivity tools, but paying a monthly or yearly subscription for this type of service just isn't for everyone. If you've decided that you want to cancel Office 365, or if you want to cancel your Office 365 free trial, you may be left scratching your head over exactly how to get it done.

Read on, and we'll show you exactly how to cancel your Office 365 subscription, including information about what happens when you cancel, and how to obtain a refund if you qualify.

What Happens When You Cancel an Office 365 Subscription?

When you cancel your Office 365 subscription, you normally retain full access to the service until your next renewal date. There are a couple of circumstances where you can claim a refund and immediately end your subscription, but cancelling usually allows you to continue using Office 365 for the remaining duration of your subscription.

Cancelling Office 365 also results in the loss of access to bonuses, like extra OneDrive storage and Skype minutes, that you received as a part of your subscription. You'll retain access to these bonuses until the end of your current subscription term, and then you'll lose them at the same time you lose access to Office 365.

After you cancel, and your subscription runs out, you can continue to use Office 365 in View Only mode. This limited mode allows you to open your documents and print them, but you won't be able to make any changes or create any new documents.

How to Cancel Office 365

To cancel Office 365, you need to log in to the associated Microsoft account and access your account services dashboard. This dashboard provides easy access to all of your Microsoft subscriptions, like Office 365, Xbox Live, OneDrive, and more.

You can use this exact same process to cancel your free trial of Office 365 as well. If you have the Office 365 free trial, and you see a Cancel link next to Office 365 in your Microsoft services dashboard, click it to cancel.

Here's how to cancel your Office 365 subscription:

  1. Navigate to account.microsoft.com/services, and click the silhouette icon in the upper right corner to log in if you aren't already logged in.

    A screenshot of the Microsoft accounts page if the user isn't logged in.
  2. Locate Office 365 in your list of services and subscriptions, and click Manage.

    A screenshot of the Microsoft services and subscriptions web page.
  3. Click Cancel.

    A screenshot of the Office 365 account management page.
  4. Click Confirm cancellation.

    A screenshot of confirming the cancellation of Office 365.
  5. You will retain access to Office 365 until your next renewal date arrives. At that time, you will not be charged, and you will lose access to the service.

How to Cancel an Office 365 Free Trial

For the most part, cancelling an Office 365 free trial works the exact same way as cancelling a subscription, which means you can use the steps from the previous section to cancel a free trial.

Since there are different ways of acquiring a free trial of Office 365, there is a chance that you won't see a cancel link when you reach step three from the previous section.

Here's a brief rundown of what you might see on your Office 365 Payment and Billing page, and what to do about it:

  • If you see a Cancel link: Click Cancel to end your free trial, just like you would with a paid subscription.
  • If you see Paid with and None: Your trial will expire on the listed Expires on date. No payments are scheduled, so you don't have to cancel anything.
  • If you see a Turn on recurring billing link: Recurring billing isn't turned on for your free trial. The trial will end on the listed Expires on date without any further action.

Receiving a Refund For Office 365

Refunds are only available for Office 365 under specific circumstances. In most cases, cancelling a subscription is the same as turning off recurring billing. The subscription remains in effect until the end of your subscription term, at which point it ends.

There are two main cases where you are probably eligible for a refund:

  • If you purchased an annual subscription within the last 30 days.
  • If you have a monthly subscription.

In cases where you are eligible for a refund, you should be presented with the opportunity to cancel immediately and receive a refund or cancel recurring billing and retain access to the service until the end of your current billing cycle. This option should be presented when you choose to cancel your subscription on the Office 365 Payment and Billing page.

If you believe that you should be eligible for a refund, and you aren't presented with the opportunity to claim your refund, contact Microsoft customer service. A customer service agent will be able to determine whether you're eligible for a refund and then issue one if you do qualify.