How to Cancel a Groupon

Refunds on your virtual coupons made simple

Similar to any other good or service your purchase, you're able to either cancel your Groupon order or request a refund. However, before you learn how to cancel a Groupon or seek a refund, you need to understand how Groupon works and under which conditions you qualify for a cancellation or a refund.


Do I Qualify for a Groupon Refund?

The Groupon refund policy is something you always have to keep in mind when attempting to get a refund for your Groupon. All Groupons fall under four different categories and each of these categories has a different policy:

  • Local Deals: Can be returned for a refund within 3 days of the purchase
  • Groupon Getaways: Refunds are available until the "book-by" date
  • Groupon Goods: Can be returned for a refund within 30 days of the delivery date
  • Groupon Live: Cannot be refunded past the day of purchase, unless the event is canceled or rescheduled

Final Sales cannot be canceled or returned. Also, if you've viewed your voucher, you're unable to cancel the order.

How to Cancel a Groupon

Once you identify which category your Groupon falls under and determine whether you qualify for a cancellation, you may proceed to process the cancellation and obtain a refund.

Use these steps to cancel your Groupons in any of the categories listed above with the exception of the Groupon Goods. For Groupon Goods, you must return it instead.

  1. Open your preferred browser and go to Groupon.

  2. Select Sign In.

    Groupon home page with Sign In button highlighted
  3. Enter your credentials and select Sign In.

    Groupon screen showing log in area and Sign In button
  4. Once you are logged in to your account, select My Stuff > My Groupons.

    Groupon screen showing the path to My Stuff > My Groupons
  5. Select View Details.

    My Groupons screen with View Details highlighted

    Don't select View Voucher or you won't be able to cancel your Groupon.

  6. Select Edit Order on the left side of the page.

    Groupon screen showing Edit Order button
  7. Select Cancel Order on the left side of the screen.

    If you're in the cancellation window and don't see the option to self-cancel, contact the customer support team.

  8. Select I would like to cancel my purchase, then select Cancel Order.

    If you miss the deadline to cancel your Groupon, you can trade in your Groupon for a different local deal.

  9. You might be prompted once again for confirmation; select confirm.

    You receive a notification when your order has been successfully canceled.

How Do I Return My Groupon Goods?

Groupon Goods cancellations work differently from any of the other categories. If you decide to cancel your order before it ships, the process is about the same. However, if your order has already shipped, the steps change a little bit.

  1. Follow steps 1-5 from the cancellation process above.

  2. Select Return Package.

  3. Print your prepaid labeled.

  4. Attach the label to the package and return it to Groupon.

    Returns don't qualify for a refund if they're missing the Groupon Label.

  5. After the refund is processed, you receive an email from Groupon with a subject titled "Your Refund Has Been Processed."

    It can take up to 10 business days for the refund to reflect in your account.

How to Trade In your Groupon?

If you miss the time allowed to process your cancellation, you can trade in your voucher.

  1. Contact Groupon support to have the Trade In Voucher option enabled.

  2. Select My Stuff > My Groupons and then select Trade In Voucher.

    My Groupons screen with Trade In Voucher highlighted
  3. Click Confirm to finalize the trade-in.

    Usually, support only gives you 24 hours to spend your Groupon Bucks after you trade in your voucher.

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