How to Cancel a Preorder on iTunes

When you've changed your mind about a game, movie, or album purchase

What to Know

  • iOS: Open the App Store app, tap your profile picture > your name > Preorders. Tap the item and follow the prompts to cancel the preorder.
  • Mac: Open the App Store, click your name > View Information > Preorders > Manage Preorders, click the item; follow the cancel prompts.
  • PC: Open iTunes for Windows. On the menu bar, select Account > View My Account. Click the preorder to cancel and follow the prompts.

This article explains how to cancel an App Store or iTunes preorder of a movie, game, or music if you changed your mind and decide you no longer want it. Instructions cover canceling a preorder on an iOS device, Mac, and PC

Cancel Your Preorder on iPhone, iPad or iPod Touch

If you've decided you no longer want your preorder, make sure to cancel the preorder before the item comes out and is generally available. For example, if you wait too long and a preordered movie is released, you'll still have to pay.

It's easy to cancel a preorder from the App Store, iTunes Store, Apple TV app, or Apple Books on your iOS mobile device.

  1. Open the App Store app on your iOS device.

  2. Tap your profile photo or account icon.

  3. Tap your name. If you haven't signed in recently, you may need to enter your password or use Face ID or Touch ID to log in.

  4. Tap Preorders. If you don't see this option, you don't have any preorders on your account.

  5. Tap the name of the item you want to cancel, then follow the prompts to cancel the preorder.

    When preordering, the money isn't taken from your payment method until the item comes out, so there's no need to deal with refunds.

Cancel Your iTunes Preorder on a Mac

You'll use your Mac's App Store app to cancel a preorder from the App Store, iTunes Store, Apple TV app, or Apple Books

  1. Open the App Store app on your Mac and click your name or account profile icon. Sign in if prompted.

  2. Select View Information.

  3. Scroll down until you see Preorders. If you don't see this option, you don't have any preorders.

  4. Select Manage Preorders.

  5. Select the item you want to cancel, and then follow the prompts to cancel the preorder.

Cancel Preorders on a Windows PC

On a Windows PC, you'll need to use iTunes for Windows to cancel a preorder. From the menu bar at the top, select Account > View My Account. Select the preorder you want to cancel and follow the prompts.

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