How to Access Samsung Cloud

Need something from your Samsung account? Here's how to get it

This photo shows a smartphone with a broken screen, lost in the woods.
If your smartphone is lost or broken, Samsung Cloud can help rescue your photos and other data.

Glavo/Pixabay 

Samsung Cloud is a free backup and restore service available for most recent models of Samsung Galaxy smartphones and tablets. While it's capable of storing large amounts of data, Samsung Cloud isn't intended to be an online space for uploading, sharing, and downloading files. Instead, Samsung Cloud makes it possible to quickly retrieve device settings and data, in the event you lose your device or need to do a factory reset because the device has stopped working,

What Samsung Cloud Storage Supports

Generally speaking, Samsung Cloud supports backup, synchronization, and restoration of the following items on enabled devices:

This is a screenshot of the Settings menu on a Samsung Galaxy phone.
To use Samsung Cloud, go to the home screen and tap Settings, then Cloud and accounts.
  • Home screen layout, system settings, bookmarks, call log, and email accounts in the Galaxy device.
  • App settings and data for pre-loaded Samsung apps like Calendar, Samsung Internet, Contacts, and Samsung Notes.
  • User data like documents, photos, music, and videos.

Samsung Cloud also supports up to 15 GB of free storage. Beyond that, Samsung offers paid options for additional storage for some device models from some carriers.

What Samsung Cloud Storage Doesn't Support

Samsung Cloud isn't perfect, and there are several things to be aware of before using the service:

  • Originally, Samsung supported data from third-party apps. Yet in January 2018, Samsung announced the end of support for third-party app data, plus intentions to start deleting such data from the service.
  • Samsung Cloud doesn’t support data on SD cards.
  • Samsung Cloud isn’t available on Galaxy devices from Verizon.
  • Samsung Cloud isn’t supported by any carrier on models earlier than the Galaxy 6 Series, the Galaxy J3 and J7, the Galaxy Note 4 Series, or the Galaxy Tab A and Tab S2.

How to Access Samsung Cloud

Accessing and using Samsung Cloud is fairly straightforward; you'll be backing up and syncing your data in no time. However, you can only access your Samsung Cloud storage from a supported Galaxy device, and the exact features of Samsung Cloud vary based on device model, wireless carrier, and Android version.

This is a screenshot of the Sync settings for Samsung Cloud on a Galaxy phone.
Select which data you want to sync, such as Contacts, Samsung Notes, or Gallery.

Note: Among devices that do support Samsung Cloud, the ability to backup and sync various types of Samsung data can differ; backups might be limited to Contacts and Calendar, for example. Additionally, you might be able to sync some types of data on either Wi-Fi or a cellular network, while being limited to Wi-Fi for other types of data

  1. From the Home screen, tap Settings > Cloud and Accounts > Samsung Cloud > Start.
  2. Sign in to Samsung Cloud using your Samsung account or sign up for a new account.
  3. Tap Manage cloud storage > Backup settings. To set up your device to automatically back up data, slide the Auto backup switch to On.
  4. Scroll down and slide the switch to On for each type of data you wish to back up, such as Calendar, Contacts, or Gallery.
  5. To run a backup of the selected data immediately, tap Back Up Now.
  6. Return to the previous screen. Scroll down to Data to Sync and slide the toggle switch to On for each type of data you want to stay synchronized. 
  7. On some devices, you can select network options for syncing photos by tapping Gallery. Then toggle the switch for Sync via Wi-Fi only to allow syncing over a cellular network.
  8. Go back to Manage cloud storage. Tap the icon for details on how much storage is available and how much you’re using.

To remove an individual photo from Samsung Cloud:

  1. Tap Home > Gallery,
  2. Tap the photo you want to obliterate from the cloud, and then tap Delete.

Important: Using this method will also delete the picture from Google Photos and send it to Samsung Cloud’s Trash. Currently, you cannot view or download any individual files in Samsung Cloud or Trash. If you want to delete a cherished photo from Samsung Cloud while retaining it for your own use, you should first save it to something like an SD card.

To delete every photo from Samsung Cloud:

  1. Tap Home > Settings > Cloud and accounts > Samsung Cloud > Manage Storage for an overview of your stored data.
  2. Tap Gallery and select the option for deleting Gallery items on the Samsung Cloud. Although removed from Samsung Cloud, pictures should remain on your Galaxy device in both Gallery and Google Photos.

To restore some or all of the data and settings from your Galaxy device through Samsung Cloud, tap Home > Cloud and accounts > Samsung Cloud > Backup and restore > Restore