How Does Seamless Delivery Work?

Enjoy food delivered right to your door using this service

Technology has made ordering your next meal simple and quick thanks to food ordering services and apps like Seamless. Seamless is a food delivery service, offering a wide range of cuisine from restaurants, cafes, and fast food eateries around your specific location.

What Is Seamless?

Seamless, formerly known as Seamless Web, is a food delivery service that's part of the Grubhub brand. Offering an app and an online service, Seamless offers food from nearby cafes, restaurants, and popular fast food locations near your specific area for both pick-up and delivery.

Screenshot of Seamless home page on desktop

Seamless currently supports thousands of delivery and take-out restaurants located within more than 900 cities in the United States, as well as London. Each year, millions of consumers purchase food delivery through Seamless, making them a force to be reckoned with in the realm of food delivery services.

Seamless: A Brief History

Seamless Web began its journey towards multi-million dollar status in 1999 when the service was offered specifically to corporate clients, such as lawyers who worked around the clock. Seamless was acquired by Aramark in 2006, when it was immediately met with rising competition.

In 2011, Seamless was released by Aramark and refinanced with another goal in mind: reaching the average consumer. During the process, Seamless dropped the "web" from their name, hoping to help differentiate the brand in the new market. Through various app updates, marketing tactics, and new strategy, Seamless became successful in the consumer market, bringing in $85 million in revenue by the end of 2012.

Now, Seamless offers delivery services in hundreds of cities around the United States and London and sees millions of orders each year.

Seamless vs. Grubhub

Both Seamless and Grubhub are part of Grubhub Inc. Although the two services are separate, they're similar.

For example, both Seamless and Grubhub offer about the same type of mobile experience with almost identical design. Pricing is the same for both services and they both cover the same service areas. Whether you choose to order using Seamless or GrubHub, they're essentially the same.

How Does Seamless Delivery Work?

Seamless offers both in-app ordering and desktop ordering, depending on your access. Regardless of the device you use, Seamless makes ordering your favorite food simple, starting by entering your delivery address.

Screenshot of Seamless ordering page on desktop

Seamless offers many different types of cuisine, including Italian, Chinese, American, and more. The service allows you to see a list of restaurants offering online ordering in your area, close to the address you chose.

No restaurants in your local area yet? Don't worry. Seamless is always updating and adding new places to eat to make sure everyone has access to the service.

You can also search by food type to find exactly what you're in the mood for. Other search options include filtering by star ratings, price, and the time it might take for delivery (or the time you're willing to wait).

Each food and restaurant listing showcases the current delivery time, ratings, and more before you even click, allowing you to make a decision fast. If the restaurant requires a minimum order amount or delivery fee, this information will also be listed for easy scanning on the restaurant's order page.

When you find the food you wish to order, add it to your cart. When your cart is full, check out from the app or desktop, then pick-up or wait for your food to be delivered.

The tip is not included in the price of your Seamless order but Seamless supports tipping using pre-selected percentages. Find the tip options in your cart.

Seamless Delivery Common Questions

Seamless is a great food delivery service for both beginners and seasoned experts.

  • What payment options are available? Seamless allows you to pay with credit card, cash, PayPal, gift card, and Amex Express Checkout.
  • Is ordering food using Seamless safe? Seamless uses industry-standard encryption to protect credit card and personal information from use.
  • Why is there a minimum amount to order? Seamless ensures the restaurant receives orders worth delivering, meaning restaurants require a minimum dollar amount to accept the order.
  • Is there a fee for using the Seamless delivery service? You'll pay the restaurant's delivery fee, if applicable, and nothing more.
  • Is there a way to check the status of an order? You'll need to contact the restaurant itself to check the status of an online order.

Seamless is one of the most frequently used food delivery services available within the United States, trusted by many restaurants and consumers alike.