How to Stop Hotmail From Marking Emails as Spam

Fix your settings so that you don't miss emails you want to see

What to Know

  • Go to the Safe Senders list in Outlook: Click Settings > View all Outlook settings. Then select Mail > Junk email.
  • Type the non-spam email addresses in the Safe Senders area > Add > Save.
  • To add multiple email addresses: Select Automatically add people I email to the Safe Senders List.

This article explains how to add specific email addresses to the Safe Senders list in Outlook Mail. Email addresses (and domain names) entered in the Safe Senders list always to go your inbox instead of the spam folder.

Prevent Hotmail From Spamming Email

To choose from which addresses Hotmail should never send email to spam, access the Safe senders list and type the email addresses into the list.

  1. Click the settings gear icon at the top right of
  2. Click View all Outlook settings at the bottom of the pop-out menu.
  3. Go to Mail > Junk email.
  4. Type a sender's email address or domain into the text box in the Safe senders area.
  5. Click Add.
  6. Click Save at the top of the page.

To enter a domain so that no emails from that domain are ever marked as spam, type just the text portion (not the "@" sign). For example, you'd enter to unblock all Gmail messages.

You can remove email addresses and domains from the safe senders list by selecting them and clicking the trash button. Doing this won't necessarily force emails from those senders to go to the spam folder, but will instead return them to a regular email status, where they might or might not go to spam, depending on how interprets the message.

Tips on Using the Safe Senders List

Think through which email addresses you enter into the safe senders list. For example, letting all emails pass through to your inbox is probably completely safe, but if you litter your safe senders list with too many "nonofficial" domains like foreign ones or ones you've never heard of, you can expect your inbox to also be littered with junk mail.

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Jane_Kelly / Getty Images

If you want to add a mailing list to your safe senders list, that might not work because the mailing list is probably not sent directly to you but instead to some sort of distribution list that forwards the email to you. In that case, the safe senders list might not work to keep the emails out of the spam folder. In those instances, add the domain or email address to the Safe mailing lists area, which is just below the safe senders list.

You can also have accept mail only from known senders.

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