Fix Getting More Help How to Tell If You've Been the Butt of a Tech Joke? Share Pin Email Print © Thomas Barwick / Stone / Getty Images Getting More Help Basics Manufacturer Sites by Tim Fisher Tim Fisher has 30+ years' professional technology support experience. He writes troubleshooting content and is the General Manager of Lifewire. Updated November 14, 2019 26 26 people found this article helpful Ever heard of a user error? It's the official-ish way of saying that your computer, phone, or other devices that seem to be having problems isn't the source of the problem... you are. Let's say you buy some external speakers for your laptop, you connect them, and they don't work. There's a real problem if you've done everything right, but it's user error if you keep plugging them into the microphone jack instead of the headphone jack. In other words, user error is tech-speak for a mistake, and we all make them. Considering how complex so much of our technology is, it's no surprise a lot of mistakes are made with our computers, smartphones, home networks, you name it. Unfortunately, your pompous techie friend, IT help desk agent, or tech support rep will, on occasion, use his or her knowledge of your lack-of-knowledge to poke some fun at your user errors. You may not know the difference in an EEOC, HAL, or ID-10T issue, but the techie you ask for help from does... and knows you don't. One of those is a real problem, and the other two are not-so-nice ways of making fun of you without you knowing! Here's a comprehensive list of euphemisms for what the pretentious techie you're talking to really wants to say: you're an idiot. ID-10T: The "IDIOT" Error That's right - this one goes right to the heart of it. Pronounced as eye-dee-ten-tee, this is an "old favorite" among the tech-savvy. It rolls off the tongue and sounds as legitimate as any other computer jargon you might hear. "Hey, Bob! Yeah, that issue with your mouse sounds like an ID-10T error. Try plugging it into the right port and see if that helps." The ID-10T joke has almost reached a point of common usage. Consider yourself lucky if you haven't had it directed at you yet. PEBKAC: Problem Exists Between Keyboard And Chair Your techie friend is so funny, isn't she? How creative to physically map out the source of the problem for you! This one is usually spoken as a word, pronounced as peb-kak. More often than not, I see PEBKAC kicked around internally among tech support groups so you may have never heard it yourself. "I swear... nothing but PEBKAC calls today." Sometimes you'll see this one as PEBCAK (swapping chair and keyboard). Other times you'll see computer or monitor swapped for keyboard, making for all sorts of variations on this one, like PEBCAC or PEBMAC. PICNIC is a related one I see more often these days, probably because it's so easy to remember. This stands for Problem In Chair Not In Computer. EEOC: Equipment Exceeds Operator Capabilities This one sounds so technical that it almost doesn't feel mean. "Look, we've tried everything. I guess it's just an EEOC. Not much I can do for you there." The implication here is pretty clear: you're not smart enough to use whatever you're having trouble with. RTFM: Read The Freaking Manual This one is more an anger-filled reaction than a statement about your intelligence. "Interesting problem... sounds like you need to RTFM!" This particular techno-insult has a variation on the 'F' part that we won't spell out for you. Code 18: The Problem Is 18" Away From the Screen Another "proximity" joke here. "I don't know what else to tell you. Must be a Code 18, which there is nothing at all I can do about." The metric version of this joke is Code 40 or Error 40, so don't let your centimeter-using friends slip one by you. Please know, however, that there actually is a Code 18 error that you could see yourself - it's a Device Manager error code. No, it's not Bill Gates giving you a hard time - it means that you need to reinstall the device drivers for whatever hardware you see it on in Device Manager. Layer 8: That's You The OSI model is a way of looking at how computer systems communicate. The "deepest" layer is Layer 1, the physical layer, and ends at Layer 7, the application layer - the one you interact with. If you bring the OSI model a bit further out, you get Layer 8 (you), Layer 9 (your organization), and Layer 10 (your government). "I've looked at your problem from every angle and determined it to be a Layer 8 issue." This is certainly one of the more geeky ways to insult anyone without an IT degree. More User Error Jokes Here's an extensive list of user error jokes, mostly for your reference so you can respond appropriately, but let's be honest... they're sometimes fun to dish out, too. Additional User Error Jokes Explained User Error What It Means 1K Buffer Implies a low capacity for learning (1K is tiny) C2K Chair 2 Keyboard issue CBE Carbon Based Error Code 18 The problem is 18" away from the screen EBCAC Error Between Computer And Chair EBK Error Behind Keyboard EEOC Equipment Exceeds Operator Capabilities ESO Equipment Smarter than Operator HKI Error Human Keyboard Interface Error I/O Error Ignorant Operator Error (from legit Input/Output Error) ID-10T Error The "IDIOT" Error Layer 8 You are Layer 8 in the OSI model OHE Operator Headspace Error PEBKAC Problem Exists Between Keyboard and Chair PICNIC Problem In Chair Not In Computer RCSO Reboot Computer, Slap Operator RTFM Read the Freaking Manual TSTO Too Stupid To Operate UPI User Perception Issue While no one deserves to have any of the above "jokes" hurled at them, there are a number of things you can do to make that interaction with tech support, or even your smarty-pants friend, a bit more successful. 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