Grubhub Gets Caught Offering Delivery From Places That Don’t

Maybe call the place you’re using a delivery app for before you order

What: Food delivery app Seamless (Grubhub) was called out for offering delivery from a restaurant in San Francisco that doesn't offer delivery

How: The restaurant owner complained on Twitter

Why Do You Care: It’s best to use these services with restaurants that agree to work with them

The next time you use Seamless or Grubhub, you might want to first check in with your chosen restaurant.

According to the San Francisco Chronicle, one Thai restaurant owner got a call from a disgruntled customer who wondered where his order was. The problem was, said owner Pim Techamuanvivit, they don’t work with Seamless (another delivery app now owned by Grubhub).

Grubhub app on an iPhone X
Original image: Negative Space

Apparently, both Seamless and Grubhub apps had a listing for Techamuanvivit’s restaurant, including a menu with items she didn’t serve. She explained what happened on Twitter a few days ago.

“It’s outrageous,” she told the Chronicle. “They can’t get away with this. They can’t totally fake a restaurant that doesn’t do delivery and go pick up food from, I don’t know, some rat-infested warehouse somewhere and deliver to my guests.”

According to The Verge, this isn’t an isolated incident or even practice. Other delivery apps like Doordash and Postmates do the same thing, listing restaurants that don’t partner with the apps themselves or even offer delivery.

It’s a gray area, of course, as Postmates noted in an interview with Eater in 2015. The delivery app considers itself an intermediary between people who order and restaurants that offer takeout, not as representatives of the restaurant itself. Still, many restaurant owners don’t trust these app companies to manage the orders or food correctly; mistakes will reflect on the eatery, not the delivery service.

Bottom line, it’s probably best if you check with the restaurant itself if and when you use one of these apps to get food delivered to your home. It might be an extra step, but at least you’ll know who to blame if things go wrong.

Via: The Verge