GoToMeeting vs. WebEx Meeting Center

Which Online Meeting Tool Works for You?

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If you’re looking for an online meeting tool, you’ve probably noticed that there are several options available for you to choose from. With all different price points and sets of features, there is something out there for everyone.

Two well-known web conferencing tools are GoToMeeting and Webex, and often businesses try to compare these two tools to find out which one will work for them. To help make the comparison easy, I’ve compiled an analysis of the two tools in terms of features, reliability, and safety, usability and price.​


GoToMeeting is an easy-to-use web conferencing tool that lets users meet at any time, from anywhere. It is a browser-based tool, so it doesn’t require any downloads to be used. It works with both PC and Mac. It has a useful iPad app, which makes it easy to meet when away from your computer. Its features include:

  • Simple and intuitive interface
  • Easy instant messaging
  • Scheduled meetings (both one-time and recurring)
  • Outlook integration
  • Audio conferencing both via phone and computer
  • Screen and application sharing
  • Meeting recording (only for PC users)
  • Maximum of 15 attendees with the basic plan
  • Attendance reporting

WebEx, in comparison, has many more features than GoToMeeting, making it a better choice for those who want to host more advanced web meetings. It has a great iPad/ iPhone app, though in my tests it proved to be slower than GoToMeeting’s. Its features include:

  • Instant messaging
  • Ability to invite participants to a meeting that has already started via email, voice conference or instant messenger
  • Video support (showing up to six participants at a time)
  • File transfers
  • Ability to assign privileges to individual participants
  • Screen and application sharing
  • Meeting recording (for PC and Mac)
  • Maximum of 25 attendees with the basic plan
  • Support for Linux, Solaris, and Unix

Reliability and Safety

GoToMeeting is highly rated for reliability and performance.

However, on my tests, screen sharing proved unreliable when transmitting video. It has a number of data centers all over the world, and audio quality is consistently high. Its security measures include:

WebEx, like GoToMeeting, is extremely reliable, providing both high-quality audio and video. Sharing video via screen sharing proved to be more reliable than with GoToMeeting, although it still suffered slight delays. Its safety features include:

  • Switched architecture - this means that session information from the presenter’s machine and going to the attendees’ computers is switched, so it’s never permanently stored
  • SSL-encrypted website


GoToMeeting is incredibly user-friendly and very easy-to-use. In fact, even those who have never used an online meeting tool before can quickly learn to use it. Getting a user account is quick, and done in two simple steps. It is also very easy to invite attendees to the web meeting, especially since the tool integrates with Outlook with no need to pre-install an add-on in order for that to work.  

Webex is the least intuitive of the two tools, and while still appropriate for beginners, might take some time to learn to use.

However, it is still user-friendly, although not as much as GoToMeeting. This is due to its many features available, and the fact that it takes some time to locate them all and become fluent in using them. Registering for and installing the tool is easy, although it takes a few more minutes than GoToMeeting. Once the Outlook add-on is installed, it is easy to plan meetings.


GoToMeeting: $49 per month when paying monthly, or $39 per month when paying yearly. One month free trial available.

WebEx: $19 per month, with a discount as of this writing, or $49 per month for up to 25 participants normally. 14-day free trial available.

WebEx has the price advantage now with discount, but both services are competitively priced otherwise. Your choice between WebEx versus GoToMeeting will likely depend on whether you need something dead simple to use or one that offers more controls.

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