GoToMeeting vs. Cisco WebEx Meetings

Choose the online meeting tool that's right for you

Video Conference with two people talking to two other people on a laptop using GoToMeeting or Cisco WebEx Meetings

Frank van Delft / Getty Images

PRODUCT DISCLOSURE $

GoToMeeting and Cisco WebEx Meetings are two popular online meeting tools, also known as web-conferencing tools. We evaluated both to help you decide which one would work best for you and your remote workers.

Overall Findings

GoToMeeting

  • Browser-based tool.

  • Works with PCs and Macs.

  • Has an iPhone and iPad app.

  • Easy-to-use interface.

  • Consistently high audio quality.

Cisco WebEx Meetings

  • Support for PC, Mac, Linux, Solaris, and Unix.


  • Has app for iPhone and iPad.

  • More features, so better for advanced web conferencing.

  • High-quality audio and video.

Both GoToMeeting and Cisco WebEx Meetings are popular online meeting tools with similar functionality that allow users to meet at any time, from anywhere. Both offer an impressive array of features and are reliable, safe, and easy to use. Both offer iPhone and iPad apps for on-the-go meetings, and both services have a variety of different paid plans. Cisco WebEx Meetings has many more features than GoToMeeting, making it a better choice for those who want to host advanced web meetings.

GoToMeeting offers a free 14-day trial, while Cisco WebEx Meetings has a free version for personal use with fewer features.

Features: Cisco WebEx Meetings Is More Advanced

GoToMeeting

  • Easy instant messaging.

  • Scheduled meetings.

  • Outlook integration.

  • Audio conferencing via phone and computer.

  • Screen and application sharing.

  • Meeting recording only for PC users.

Cisco WebEx Meetings

  • Video support.

  • File transfers.

  • Screen and application sharing.

  • Assign privileges to participants.

  • Invite participants to an active meeting.

  • Meeting recording for PC and Mac users.

GoToMeeting is a browser-based tool, so it doesn’t require any downloads to be used. It works with both PC and Mac computers and offers a useful iPhone and iPad app, so it's easy to meet when you're on the go.

GoToMeeting has a simple and intuitive interface, offering easy instant messaging, scheduled meetings, Outlook integration, audio conferencing via phone and computer, screen and application sharing, and attendance reporting. Meeting recording is available only for PC users.

Cisco WebEx Meetings, in comparison, has many more features than GoToMeeting, making it a better choice for those who want to host advanced web meetings. It offers support for PC, Mac, Linux, Solaris, and Unix, and has an iPad and iPhone app, though it seems to run slower than GoToMeeting’s app.

WebEx boasts instant messaging, video support (showing up to six participants at a time), file transfers, screen and application sharing, and the ability to assign privileges to individual participants. Invite participants to a meeting that has already started via email, voice conference, or instant messenger. Meeting recording is available for PC and Mac users.

Features vary on the various different plan levels of both GoToMeeting and Cisco WebEx Meetings.

Reliability and Safety: Both Are Highly Rated

GoToMeeting

  • Very reliable.

  • High audio quality.

  • SSL-encrypted website.

  • End-to-end 128-bit AES encryption.

  • Calls time-out after a period of inactivity.

Cisco WebEx Meetings

  • Very reliable.

  • High-quality audio and video.

  • Switched architecture.

  • SSL-encrypted website.

GoToMeeting is highly rated for reliability and performance. However, screen sharing isn't always robust when transmitting video. It has data centers all over the world and audio quality is consistently high.

GoToMeeting's security measures include an SSL-encrypted website and end-to-end 128-bit AES encryption. Calls time-out after a period of inactivity.

WebEx, like GoToMeeting, is extremely reliable, providing both high-quality audio and video. Sharing video via screen sharing is reliable, although it suffers occasional slight delays.

WebEx features switched architecture, meaning the session information from the presenter’s machine going to the attendees’ computers is switched, so it’s never permanently stored. It also boats an SSL-encrypted website

Usability: GoToMeeting Is More Intuitive

GoToMeeting

  • User-friendly.

  • Great for beginners.

  • Integrates with Outlook without an add-on.

Cisco WebEx Meetings

  • Less intuitive interface.

  • Many features take time to get to know and understand.

  • Needs add-on to integrate with Outlook.

GoToMeeting is incredibly user-friendly and easy-to-use. Even people who have never used an online meeting tool before can quickly learn to use it. Getting a user account is quick and requires only two simple steps. It is also easy to invite attendees to a web meeting, especially since the tool integrates with Outlook with no need to install an add-on.

Cisco WebEx Meetings, while user-friendly, is not as intuitive as GoToMeeting. It's still appropriate for beginners, but it might take some time to learn to use properly. It offers so many features that it may take a user some time to locate them all and become proficient in using them.

Registering for and installing WebEx is easy, although it takes a few more minutes than GoToMeeting. Once its Outlook add-on is installed, it's easy to plan meetings.

Price: Both Offer a Variety of Options

GoToMeeting

  • Free 14-day trial.

  • Business, Professional, and Enterprise plans.

  • Billed monthly or annually.

Cisco WebEx Meetings

  • Offers a free plan for personal use.

  • Starter, Plus, and Business plans.

Both services offer several different plans. GoToMeeting has a free 14-day trial where you can get to know the product's basic functionality. Its Professional plan is $12 per month, billed annually, and allows 150 participants. Its $16 per month (billed annually) Business plan is the most popular, allowing 250 participants; custom enterprise plans are also available. (Prices are slightly higher per month when billed monthly.)

Cisco WebEx Meetings has plans ranging from free to $26.95 per month. Its Free plan gives you 40-minute meetings with 50 participants, HD video, screen sharing, and a personal room. Starter (50 participants), Plus (100 participants), and Business (200 participants) plans offer an array of features for $13.50, $17.95, and $26.95, respectively.

Final Verdict

Both GoToMeeting and Cisco WebEx Meetings are easy to use, reliable, secure, and excellent tools for web conferencing. You can't go wrong with either one, but if you prefer a simpler tool, GoToMeeting is a great choice. If you'd like to explore some more advanced features, give Cisco WebEx Meetings a try.