How to Receive a Google Play Refund

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Most apps in Google Play aren't terribly expensive, but occasionally you might still feel like you were ripped off. Whether you accidentally downloaded the wrong version of an app, install an app that doesn't work on your phone, or if your kids downloaded something they didn't get permission to, you aren't necessarily out of luck.

Refund Time Limits

Originally, users were allowed 24 hours after purchasing an app in Google Play to evaluate it and then request a refund if they weren't satisfied. However, in December 2010, Google changed their refund policy timeframe to 15 minutes after download. This was clearly too short, however, and the timeframe was changed to 2 hours.

Keep in mind that this policy only applies to apps or games purchased from Google Play within the US. (Alternative markets or vendors may have different policies.) Also, the refund policy doesn't apply to in-app purchases, movies, or books. 

How to Obtain a Refund in Google Play

If you purchased an app from Google Play less than two hours ago and want a refund:

The directions below should apply no matter who made your Android phone: Samsung, Google, Huawei, Xiaomi, etc.

  1. Open the Google Play Store app.
  2. Touch the Menu icon 
  3. Select My account.
  4. Select the app or game you'd like to return
  5. Select Refund.
  6. Follow the instructions to complete your refund and uninstall the app.

It's important to note that the refund button will be disabled after two hours. If you need a refund on something older than two hours, you'll have to request it directly from the app developer, but the developer isn't under any obligation to give you a refund.

Once you receive a refund on an app, you can buy it again, but you won't have the same option to return it, as the refund option is a one-time deal.