How to Receive a Google Play Refund

Get your money back if you're not happy with an Android app

Hand Shaped Computer Cursor Clicking On A Red Button: Refund Writes On Button

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Most apps in Google Play aren't terribly expensive, but occasionally you may not be happy with an app after you've downloaded it. Whether you accidentally downloaded the wrong version of an app, installed an app that doesn't work on your phone, or if your kids downloaded something they didn't get permission to, you can ask for a refund.

The information below should apply no matter who made your Android phone: Samsung, Google, Huawei, Xiaomi, etc.

Does Google Have Time Limits for Refunds?

Originally, users were allowed 24 hours after purchasing an app from Google Play to evaluate it and request a refund if they weren't satisfied. However, in December 2010, Google changed its refund policy timeframe to 15 minutes after download. This was clearly too short, however, and the timeframe was later changed to 2 hours.

This policy only applies to apps or games purchased from Google Play within the U.S. Alternative markets or vendors may have different policies. Also, the refund policy doesn't apply to in-app purchases, movies, or books. 

How to Obtain a Refund in Google Play

If you purchased an app from Google Play less than two hours ago and want a refund:

  1. Open the Google Play Store app.

  2. Tap the hamburger icon on the side of the search bar to open the menu.

    Hamburger menu on Google Play search bar
  3. Tap My apps & games.

    My apps & games button in Google Play
  4. Tap Installed and select the app or game you'd like to return from the list.

    Installed tab and list of installed apps
  5. Select Refund.

    Refund button in Google Play Store
  6. Follow the instructions to complete your refund and uninstall the app.

It's important to note that the refund button is disabled after two hours. If you need a refund on something older than two hours, you'll have to request it directly from the app developer, but the developer isn't under any obligation to give you a refund.

Once you receive a refund on an app, you can buy it again, but you won't have the same option to return it, as the refund option is only available the first time you purchase an app.