GoDaddy Review

See how this web hosting service stacks up against the competition

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4.2

GoDaddy

GoDaddy

Courtesy of GoDaddy 

What We Like

  • Office 365 starter e-mail included

  • Free domain with hosting

  • cPanel interface

  • Excellent 24/7 support

  • Affordable hosting from around $5/month

  • Offers both Linux and Windows hosting

What We Don't Like

  • Backups and security are add-on features

  • No cloud hosting options

  • Customer complaints about refunds

  • Slow shared hosting and frequent downtimes

  • Management panel glitches and overrides

  • E-mail incompatibility with some CMS systems

GoDaddy offers a variety of affordable web hosting plans for personal websites and blogs. However, the lower-tiered plans are slow, unreliable, and there are better values out there.

4.2

GoDaddy

GoDaddy

Courtesy of GoDaddy 

GoDaddy has been around for a long time and is best known for its cheap domains. Their web hosting packages offer a variety of features and price points depending on the tier. If you need web hosting for a personal website or blog, GoDaddy hosting will get the job done. However, if you need rock-solid hosting for your professional business website, GoDaddy is not your best option.

Available Levels of Service: Shared Linux and Windows, VPS, business class, and reseller accounts

GoDaddy’s basic web hosting plans are shared, which means the speed and performance will vary depending on how many people are using the services at once. As you choose more options, the price goes up along with it. The basic plans come free with one domain and a starter Office 365 e-mail account.

These shared hosting plans are available on both Linux and Windows servers:

Economy: GoDaddy's most affordable plan comes with 100 GB of storage and unlimited bandwidth and costs $10.99/mo if you don't sign up for an extended subscription.

Deluxe: This shared hosting plan costs $12.99/mo and comes with unlimited storage, unlimited bandwidth, and allows you to host an unlimited number of websites as long as your use of the service doesn't have an adverse effect other users.

Ultimate: This shared hosting plan costs $19.99 if you don't pay for a long-term subscription, and primarily increases resources like the number of databases you can host.

GoDaddy also offers WordPress hosting, reseller hosting, business hosting, and VPS hosting solutions. Within each category, the pricing structure and resources are also tiered. The higher-level services are on GoDaddy’s secure servers with more built-in resources like malware, virus protection and monitoring.

Platform: Linux on most plans with a Windows option

The standard Linux cPanel offers novice users and web developers all the tools they need to manage a website successfully. The backend dashboard allows you to install PHP PEAR packages and Perl modules.

If needed, you can also change the PHP version of your server at any time. Unfortunately, however, you do not have access to the php.ini file, but you can call support, and they can make some edits for you. You can also add your own php.ini file to the root directory to override settings.

But fair warning, GoDaddy has historically limited certain PHP settings which cannot be changed. For programmers, this limitation alone will make or break their decision.

In addition to Linux plans, GoDaddy also offers a number of competitive plans build on the Windows platform. These plans use Plesk instead of cPanel.

Storage: Most shared hosting plans are unlimited

Only GoDaddy’s lowest tiered hosting plan has limited storage, and even that plan provides 100 GB of space. That's fine for small websites and blogs, but their unlimited plans allow you to host multiple websites or applications with dozens of files or images.

Bandwidth: Unmetered for all plans

GoDaddy lists all their web hosting plans as unmetered. However, due to shared resources, the speed of uploading and downloading files will vary considerably at different times and days. That is just one of the drawbacks of shared web hosting. Having experienced GoDaddy hosting plans first hand for over fifteen years, we have seen a lot of slow speeds and significant downtimes.

GoDaddy’s approach of offering low prices then up-selling, leaves a bad taste in our mouth.

Registration Process: Free domain & Office 365 starter mailbox

The registration process for purchasing web hosting with GoDaddy is quick and straightforward. You don’t even have to know your domain name ahead of time. All you need is basic login information, your name, address, and payment method.

Once you have registered, you can take your time setting up your domain, e-mail, and website through the seamless account panel which guides you through the steps. However, when signing up we encountered a couple of glitches where the website locked up and said we had no new orders and then again when we went to access the cPanel.

A second attempt, using different hardware and a different internet connection, went much more smoothly. However, it's still important to be aware that you may run into some snags during the initial setup process.

All shared hosting packages include one free domain for the first year, if you pay for a year up front, and a starter Office 365 e-mail account. You can also transfer your own domain to GoDaddy.

Control Panel/Domain & Site Management: Easy-to-Use and Set Up

Godaddy’s account management panel makes it easy to set up your first e-mail account, manage your domains, access your control panel, and install additional products. Linux plans get the industry standard cPanel that you may already be familiar with, while Windows plans get the similarly-equipped Plesk control panel.

The standard Linux cPanel includes a site builder feature to install a variety of the top CMS systems with a few clicks. cPanel also has phpMyAdmin built-in to manage databases, a file manager for quick access to your files, and a place to set up FTP accounts. The cPanel is split into sections with icons making it easy to find precisely what you need to manage your website.

Control Panel/Advanced Options: Tons of one-click installs

Speaking of advanced options like the GoDaddy website builder, you can install Wordpress, Drupal, Joomla, or Magento within minutes or choose from dozens of other applications and programs. These programs are easy to install, but most people will still need a web developer to help set them up correctly, configure options, and add content.

It is easy to upload or download files through an FTP client like FileZilla, and we don’t recommend uploading large volumes of files through the built-in file manager in cPanel. Upload sizes are limited, and any break in the connection could result in corruption. If you need to replace one or two files, the built-in file manager works fine.

Two other great features that we love about the built-in cPanel are the metrics section where you can monitor website traffic and the security area where you can block suspicious IPs.

GoDaddy offers affordable, shared web hosting, but it's really only best for beginners.

Control Panel/Administration: You have complete control

The Linux cPanel makes it easy to add new users within seconds. You can even limit their e-mail account, FTP access, and file directory access.

Within the main GoDaddy account dashboard, you can see and change your payment options. There are several layers and locations to the dashboard so finding the payment options took a couple of minutes. Once we found it, we were able to add multiple payment methods and switch our default easily.

This GoDaddy workspace portal also allows you to quickly change your name, e-mail address, and other basic account information.

Key Features: Website backup & free mail account

We feel that the free Office 365 mail account is one of the best features of GoDaddy hosting. Typically, cPanel-hosted e-mail accounts are less secure and more susceptible to spam and hacking. Office 365 e-mail is a huge benefit, but it is limited, and most users will need to pay for extra e-mail addresses.

For technical users, the ability to set up Cron jobs is another helpful resource. Using the Linux cPanel users can also install third-party SSLs to keep websites safe since the lower-tiered plans do not come with a free GoDaddy SSL.

The control panel also allows you to make a manual backup of your entire website, including both files and database, within a few minutes. It can even e-mail you when the backup is complete.

When setting up a website, you sometimes need to find your shared IP address or home directory information. All the website statistics and administration information are listed on the right-hand side of your cPanel for easy access and a quick review. Developers will appreciate this.

The cPanel also gives users access to GoDaddy webmail from any computer or device with an internet connection if you choose to use the built-in cPanel e-mail instead of Office 365.

Support: Easy to find and available around the clock

GoDaddy offers 24/7 phone support via a phone number in the United States, and they also maintain 24/7 support hotlines in dozens of of other countries as well. They also provide web chat via a widget if you prefer asynchronous communication, and a large knowledge base if you would rather learn to help yourself.

Server Uptime Guarantee: 99.9% backed by the hosting agreement

GoDaddy guarantees a server uptime of 99.9%, with the specifics laid out in writing in their hosting agreement document. According to the service uptime guarantee subsection of that document, you can contact GoDaddy and ask for a five percent credit if they fail to meet their uptime committment in any given month.

The catch is that GoDaddy is the one who determines whether or not they've met their comittment, and things like scheduled maintenance, email downtime, and even a vague "causes beyond our control or that are not reasonably foreseeable" are all exempt.

It's nice to see a real uptime guarantee in writing, but this isn't one of the best we've seen.

Price: Affordable Web Hosting with Optional Add-Ons

Although the price of the lowest tiered hosting plans is very affordable, we found the up selling during the checkout process to be a source of annoyance. Security and backups are sold as add-on features for a big jump in price. With other hosting companies, these items are often standard for the same price. GoDaddy website hosting starts around $6/month, but you have to pay in advance for all 12 months to get that price. Once you add in security and backups, the price is higher than some of the more feature-rich packages.

GoDaddy
Courtesy of GoDaddy 

Even with the free domain and e-mail account, the price is just too high for such limited resources. Website developers will need higher-end services and additional resources, which means the lowest tier will never suffice. Plus, you shouldn’t have to pay extra for security and backups.

Quite a few users have complained that getting a refund from GoDaddy has been problematic so be sure you want to purchase before you click the Buy button.

Competition: GoDaddy vs. Bluehost

Bluehost is a similar tier competitor for GoDaddy and is consistently rated in top-ten lists for high speed hosting providers with minimal downtime. Its basic plans include more features than GoDaddy’s, and they give you more built-in freebies for less money.

Looking at GoDaddy and Bluehost's most affordable plans side by side, GoDaddy's Economy plan provides 100 GB of storage, unlimited bandwidth, and one email address through Office 365 for $5.99 per month if you pay for one year in advance.

Bluehost's Basic plan provides 50 GB of storage, unlimited bandwidth, and no email, but it does come with a free SSL, all for the price of $4.95 per month if you pay for one year in advance.

Beyond the basic level, Bluehost and GoDaddy plans offer similar resources with Bluehost coming in a bit cheaper than GoDaddy at similar levels of service.

Final Verdict

A good option for newbies or if you want to create a pretty simple site.

For entry-level web hosting to use for personal websites and blogs, GoDaddy will suffice. In our opinion, there are options out there that offer a better value, with more robust features and a cheaper price. GoDaddy’s approach of offering low prices then up selling also leaves a bad aftertaste. All in all, if you're just getting started creating a website, it's worth trying.

Specs

  • Product Name GoDaddy Web Hosting
  • Plan Tested Economy
  • Other Available Levels of Service Shared (Economy, Deluxe, Ultimate), Business (Launch, Enhance, Grow, Expand), WordPress
  • Storage 100 GB
  • Bandwidth Unmetered
  • Platform Linux and Windows
  • Registration Process Quick and easy
  • Domain & Site Management cPanel and Plesk
  • Support 24/7 phone and web chat
  • Server Uptime Guarantee 99.9% backed by hosting agreement
  • File Access FTP, SFTP, web-based
  • Shell Access Yes
  • Site Builder Custom site builder and easy one-click installs
  • Email One Office 365 email address for one year
  • Years in Business 22 years
  • Version Control No built-in version control
  • Payment Options Credit card, PayPal, ISC, gift cards, Good as Gold
  • Price (monthly) No monthly option
  • Price (yearly) $6.99/mo
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