Gmail Won’t Load? How to Fix It

Is it your browser or Gmail itself?

When Gmail won't load, it's likely due to one of the following issues:

  • Your browser doesn't work with Gmail.
  • One of your browser's extensions or plug-ins doesn't work with Gmail.
  • Your browser's cache and cookies need to be cleared out.

If you're asking yourself, "Why won't Gmail load?" and wondering how to fix the problem so you can get your email back, here are a few troubleshooting tips that should help you get to the bottom of the issue. We'll start with the most common ones. If those steps don't work or if you've already tried them, not to worry. We've got more advanced troubleshooting tips for you to try after that.

Try These Tips First When Gmail Won't Load

Here are a few troubleshooting steps to try first when Gmail won't load.

  1. Make sure your browser works with Gmail. The following browsers work with Gmail: Google Chrome, Firefox, Safari, Internet Explorer, and Microsoft Edge. If you use Google Chrome, make sure you're running on the latest version. If you happen to use a Chromebook, make sure the operating system is up to date so that it supports Gmail. Whichever browser you use, make sure it has cookies and Javascript turned on.

  2. Check your browser's extensions or plug-ins. If you use extensions or plug-ins, one of them may be conflicting with Gmail and causing it not to load properly. Temporarily turn off each of these extensions or plug-ins one by one and try loading Gmail to see if that fixes the problem. If you want to go cold turkey and try using your browser without any extensions to see if that makes a difference, open a new window using your browser's private browsing or incognito mode. You can always return to your regular browser window, where your extensions and plug-ins will work just as they did before.

  3. Clear your browser's cache and cookies. Once you've done that, try loading Gmail again to see if that fixes the problem. Be aware, though, that once you've cleared your cache and cookies you will lose your browsing history and the personalization you enjoyed on some of your favorite websites.

What to Do If Gmail Still Won't Load

If you've tried all the troubleshooting tips listed above and Gmail still won't load, that's okay. There are other things you can try. Here are seven advanced Gmail troubleshooting steps that may be able to resolve your problem.

A view of the G Suite Status Dashboard.
  1. Check to see if Gmail is down. Although it's rare, Gmail does go down once in a blue moon. Google offers a handy G Suite Status Dashboard that gives you a real-time look at whether any of its services, including Gmail, are down. Alternatively, you can check to see if Gmail is down at popular sites like Down Detector or Down for Everyone or Just Me. If it's down, sit tight, grab your favorite beverage and wait until Gmail comes back online.

  2. Try another browser or device. If you have another supported browser installed on your computer or if you have access to another computer or mobile device with a supported browser (ideally on a different network), try accessing Gmail from there to see if that works.

  3. Try temporarily disabling your antivirus software. On occasion, software that continuously scans your computer, like an antivirus tool or parental control software, may conflict with other applications like Gmail. Try temporarily disabling these tools one at a time if you have them. Re-enable them once you're done testing. If you use anti-spyware, anti-malware or firewall software, make sure it doesn't block Gmail as a potentially dangerous site.

  4. Make sure your internet connection is working properly. A very slow internet connection can cause Gmail to load slowly, partially, or not at all. Confirm that your connection is working properly by browsing to other sites or using other applications that rely on the internet. You can also run an internet speed test to make sure everything's okay. If there seems to be a problem, reach out to your internet service provider (ISP) for assistance.

  5. Adjust your browser's privacy settings. If you have your browser's privacy settings set especially high, there's a small chance that may be what's preventing you from loading Gmail. If that's the case, make sure to manually add mail.google.com to the list of allowed sites so that your browser allows you to connect to Gmail.

  6. Try reinstalling your browser. If Gmail won't load and your browser is also acting wonky, you may want to reinstall it to see if that fixes the problem. Although it's not common, browser software can become corrupted and impact your ability to visit sites like Gmail.

  7. Nothing working? See How Do I Get My Computer Fixed? for a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off your computer, choosing a repair service, and a whole lot more.