How to Get Help in Windows 10

All the different ways to find solutions to problems in Windows 10

What to Know:

  • Windows 10 has a built-in help app called Get Help.
  • You can connect to a Microsoft Support Person and speak to them directly.
  • Every default Windows program has a Help link to instructions.

This article explains the different ways to access Windows 10 support and get help to troubleshoot any problems in your PC. 

Use the Get Help App for Windows 10 Support

Windows has a dedicated Get Help app to help you resolve the most common problems. It is a virtual chat agent that pops up to answer your doubts.

  1. Select the search button on the taskbar. Type “Get Help” and select the result or press Enter. You can also find it in the list of programs from the Start menu.

    The Get Help app in Windows 10.
  2. Type the problem in the search box. Go through the top articles for any recommended solutions.

    Get Help screen with search.
  3. Speak to a virtual agent directly by selecting the Contact Us button. 

    Contact Us button for Windows help.
  4. Start a chat with a virtual agent. Select your product (E.g., Windows) and issue to begin the conversation.

    Windows Help Virtual Agent Screen.
  5. If you still haven’t found a solution, type “talk to a human” and ask to connect with an actual support person at Microsoft's help desk. 

Select the Help Button

All Windows tools have a Help feature on the menu or a blue Help button with a question mark. Select it to open the support content in the Bing browser. 

There can be a few exceptions. You will come across these instances depending on the type of program you are in:

  • The Office suite displays help within the program window. 
  • Settings has a Get Help link that opens all support content in a window. Select the support article, and it opens in Bing. 
  • Type the Help command in the Command Prompt window to display a list of commands and their syntax. 

Use the Search Box on the Taskbar

The Search Box on the taskbar is a handy shortcut for Windows settings and Windows 10 help as it can also deliver web results via Bing. 

  1. Type a keyword or key phrase that describes the problem. 

    Searching for Windows Help from the taskbar.
  2. The search results display a Best Match which can be the default Windows troubleshooter for the feature or the Settings shortcuts. It can also show online search results that tap into solutions on the web.

  3. If both fail to resolve the problem, use Bing search results to open the browser and learn about the issue on the web.

Use the Microsoft Support Website

The Microsoft Support website hosts all support articles around all Microsoft products. It is a central hub for not only Windows but also all Microsoft products. You can find support pages for Admins, Developers, teachers and students, and small businesses. Select More Support on the top navigation bar to access these areas from the dropdown. 

Use the search bar to search for how-to articles on all Microsoft products. You can even go to Ask the community on Microsoft's site and tap into the vast network of Microsoft users on the discussion boards.  

Microsoft Support Website Homepage


You can report Support scams if fraudsters contact you claiming to be from Microsoft. 

Use Windows Troubleshooters for Step-by-Step Solutions

Windows includes several built-in troubleshooters that can automatically fix a problem. The troubleshooter is handy because it can solve critical system issues on its own. You cannot turn this off. 

Windows also sends diagnostic data to Microsoft servers that analyze and offer fixes under Recommended troubleshooting. You can choose to follow or ignore these recommendations. 

  1. Go to Settings > Update & Security > Troubleshoot.

    Windows Troubleshooter in Settings.
  2. Alternatively, search for Troubleshoot with Windows Search and select Troubleshoot Settings.

    Troubleshoot Settings in Windows 10.
  3. Scroll through the list and select the troubleshooter for your problem.

    List of Troubleshooters in WIndows 10

Search for the Solution Online

A web search is a more common way to get help for Windows 10 problems. Be specific with your search. If you spot an error message or Stop Error codes, use the exact wording to get more accurate results. Try a prefix like [SOLVED] with your search term to filter solutions that have worked. 

You might need to identify your laptop model to find the right solution.

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