How to Get a Refund From iTunes

Want an iTunes refund? You need a good reason

When you buy a physical item that you don't want or isn't quite right, you can usually return it to the store and get your money back. When the purchase is a digital song, movie, book, or app from the iTunes Store on the Mac or App Store on the iPhone or iPad, refunds are less common.

Apple doesn't guarantee refunds for iTunes purchases. If you download a song from iTunes and then request a refund, you could end up with both your money and the song. Because of this situation (which isn't unique to Apple), the company doesn't routinely issue refunds to every person who wants one and doesn't make the process for requesting a refund obvious.

Instructions in this article apply to Macs running macOS Mojave, macOS High Sierra, and macOS Sierra, as well as iOS devices running iOS 11 and up. Similar instructions apply for earlier versions of macOS and iOS, where the key is locating Account > Purchase History.

How to Request an iTunes Refund on a Computer

If you buy something you already own, that doesn't work, or that you didn't mean to purchase, you may have a good case for getting a refund. In that situation, follow these steps on your computer to ask Apple for your money back:

  1. Open iTunes and select Store to go to the iTunes Store.

  2. Select Account. Then, sign in with your Apple ID and password when prompted.

    Account link in iTunes
  3. In the Account Information screen, go to the Purchase History section and select See All.

    See All button link in iTunes
  4. Scroll through your purchase history, which is listed in reverse chronological order. Locate the item you want to return, then select the More option for the item.

    More button link in iTunes Purchase History
  5. In the expanded listing, select Report a Problem.

    Report a problem button link in iTunes
  6. Depending on the version of iTunes you're using, this will either send you out to you default web browser or continue in iTunes. Either way, the steps are the same.

    In the Report a Problem screen, select the Choose Problem drop-down arrow and choose I'd like to request a refund

    I'd like to request a refund option in iTunes
  7. In the Describe this problem text box, enter the reason you're requesting the refund, then select Submit.

    Submit button at the Describe this problem field

You won’t receive an immediate response. In a few days, you'll receive either the refund, a request from iTunes Support for additional information, or a message denying the refund request.

How to Request an iTunes Refund on an iOS Device

Whether you are requesting an iTunes Store or App Store refund on your iPhone, iPad, or iPod touch, you make the request in your Purchase History. On the iOS devices, the process is different from the one on the Mac. Here's what to do:

  1. On the iOS device, open Safari, then go to reportaproblem.apple.com. Sign in with your Apple ID.

  2. In the Report a Problem screen, scroll to the item you are requesting a refund for, then tap Report.

  3. Tap Choose Problem, then select I'd like to request a refund.

  4. In the Describe this problem text box, enter a description of the problem or explain why you are requesting a refund, then tap Submit.

    Report, I'd like to request a refund, Submit buttons on Apple's Report a Problem website

All requests for refunds from the iTunes Store or App Store must be made within 90 days of the purchase date.

The more you request refunds, the less likely you are to get one. Everyone makes the occasional incorrect purchase, but if you regularly buy things from iTunes, then ask for your money back, Apple notices a pattern and begins to deny your refund requests.