How to Get a Refund From iTunes

Want an iTunes refund? You need a good reason

Refund Policy sign held up to sky

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When you buy a physical item that you don't want or isn't quite right, you can usually return it and get your money back. When the purchase is digital, such as a song, movie, book, or app purchased from the iTunes Store on the Mac or App Store on the iPhone or iPad, refunds are less common.

Apple doesn't guarantee refunds for iTunes purchases. If you download a song from iTunes then request a refund, you could end up with both your money and the song. Because of this situation, which isn't unique to Apple, the company doesn't routinely issue refunds to every person who wants one and doesn't make the process for requesting one obvious.

Instructions in this article apply to Macs running macOS Mojave, macOS High Sierra, and macOS Sierra, as well as iOS devices running iOS 12 or iOS 11. Similar instructions apply for earlier versions of macOS and iOS, where the key is locating Account > Purchase History.

Request a Refund for an iTunes Purchase on a Computer

If you buy something you already own, that doesn't work, or that you didn't mean to purchase, you have a good case for getting a refund. In that situation, follow these steps to ask Apple for your money back.

To submit your request on a Mac:

  1. Open iTunes and select Store, if it isn’t already selected, to go to the iTunes Store.

  2. Select Account. Then, sign in with your Apple ID and password when prompted.

    Account link in iTunes
  3. In the Account Information screen, go to the Purchase History section and select See All.

    See All button link in iTunes
  4. Scroll through your purchase history, which is listed in reverse chronological order, locate the item you want to return, then select the More option for the item.

    More button link in iTunes Purchase History
  5. In the expanded listing, select Report a Problem.

    Report a problem button link in iTunes
  6. In the Report a Problem screen, select the Choose Problem drop-down arrow and choose I'd like to request a refund

    I'd like to request a refund option in iTunes
  7. In the Describe this problem text box, enter the reason you're requesting the refund, then select Submit.

    Submit button at the Describe this problem field

You won’t receive an immediate response. In a few days, you'll receive either the refund, a request from iTunes Support for additional information, or a message denying the refund request.

Request a Refund on an iOS Device

Whether you are requesting an iTunes Store or App Store refund on your Mac or on your iPhone, iPad, or iPod touch, you make the request in your Purchase History. On the iOS devices, the process is different from the one on the Mac.

  1. On the iOS device, open Safari, then go to reportaproblem.apple.com.

  2. In the Report a Problem screen, scroll to the item you are requesting a refund for, then tap Report.

  3. Tap Choose Problem, then select I'd like to request a refund.

  4. In the Describe this problem text box, enter a description of the problem or explain why you are requesting a refund, then tap Submit.

    Report, I'd like to request a refund, Submit buttons on Apple's Report a Problem website

All requests for refunds from the iTunes Store or App Store must be made within 90 days of the purchase date.

The more you request refunds, the less likely you are to get one. Everyone makes the occasional incorrect purchase, but if you regularly buy things from iTunes, then ask for your money back, Apple notices a pattern and begins to deny your refund requests.