Help! I Forgot My Nintendo Network ID or Password

How to Retrieve Your Nintendo ID or Reset Your Password

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If you can't remember the moniker you chose when you signed up for the Nintendo Network or are blanking on your password, don't panic. You aren't shut out for good. Nintendo understands you're required to remember dozens of logins and passwords, and the company gives you ways to retrieve your forgotten ID and reset your password.

How to Retrieve Your Nintendo Network ID

If you're already signed in to the Nintendo Network and you just need a refresher on your ID/name, open your Wii U's user selection menu.

Your ID is displayed in orange below your nickname. On the Nintendo 3DS, open the Systems Settings menu and tap on Nintendo Network ID Settings. Your ID is displayed on the sign-on screen, below your nickname.

If you're locked out of your account because you can't remember your Nintendo Network ID, you can retrieve it. Visit the Nintendo Network ID Retrieval page and follow the directions there.

How to Reset Your Nintendo Network Password

If you're having trouble remembering the password you initially used to secure your account, visit the Nintendo Network Temporary Password page. Enter the email you linked to your ID, and Nintendo will send along a temporary password.

After you sign in using the temporary password, you can change your password to something more permanent.

Tip: Check the Remember Me option when signing into the Nintendo Network, and you'll be signed in automatically for a month.

Do not use this option if your device is shared by multiple people or if you're playing on a device that doesn't belong to you or is in a public space. 

Don't have a Nintendo Network ID yet? Here's how to create one.