Gaming Consoles & PCs Fixing Common Xbox 360 Wireless Networking Problems What to do if your internet failed and Xbox Live is blocked By Bradley Mitchell Writer An MIT graduate who brings years of technical experience to articles on SEO, computers, and wireless networking. our editorial process LinkedIn Bradley Mitchell Updated March 13, 2020 David Paul Morris / Getty Images Consoles & PCs Xbox Buyer's Guide Tweet Share Email Microsoft's Xbox 360 game console can connect to the Xbox Live service via Wi-Fi for online gaming, video streaming, and other internet features. If you're having trouble connecting to Xbox Live, here's how to fix the most common wireless connection problems on the Xbox 360. Information in this article applies to the Xbox 360, not to be confused with the original Xbox. There are separate steps you can take if you need Xbox connection help. Causes of Xbox 360 Connection Problems Connection issues with the Xbox 360 can be caused by various things: Mismatched Wi-Fi security settings between the console and your wireless routerNetwork conflicts with other wireless devicesToo much distance between the router and the consoleNetwork firewall restrictionsPoor internet connection As with any high traffic internet service, Xbox Live customers may experience occasional outages where, despite being online, their console cannot join. Such outages normally resolve themselves quickly. How to Fix Xbox 360 Connection Problems Try these steps in order until your console can connect to the internet: Check Your Network Password Wireless connections on the Xbox 360 sometimes refuse to accept the Wi-Fi network password. Make sure you entered the password for your home wireless router correctly, keeping in mind that passwords are case-sensitive. Turn off Wi-Fi Encryption If your Xbox still claims the network password is wrong even if you know it's right, this generally indicates the type of network encryption set on the Xbox is incompatible with that of the router. This most commonly happens when the router is set to WPA2-AES. Temporarily turn off Wi-Fi encryption to confirm this is the issue, then adjust settings on both devices to come up with a working combination. Relocate Your Console An Xbox 360 will fail to connect to a home wireless router if it's located too far away from the unit, or if too many obstructions (like walls and furniture) are in between them. Move the console closer to the router to see if it fixes the problem. Replacing the router with one that has a better signal range or upgrading the router's Wi-Fi antenna can also solve this problem. Installing an external Wi-Fi adapter with a directional antenna on the console might help as well. Relocate Other Wireless Devices Wireless signal interference can cause Wi-Fi devices to perform sluggishly or lose connection, particularly when running on the 2.4 GHz band. To avoid this problem, experiment with changing the Wi-Fi channel number, or by relocating nearby wireless equipment farther away from the console. Disable Your Firewall Network firewall configuration issues can block the home network from supporting the TCP and UDP ports utilized by Xbox Live. Temporarily disable your router's firewall features to rule out this possibility. Check Your Wireless Signal Check the strength of your wireless signal to see if there's an issue with your router. There are many things you can try to troubleshoot slow internet connections. If performance bottlenecks are occurring inside your home, consider adding a second router to the home network or upgrading your existing router. Contact Microsoft Technical Support If the problem persists, it could be due to faulty console hardware, or your Gamertag could be banned from Xbox Live.