What to Do When Your Xbox One Won't Update

Tips to get you back to playing quickly

Xbox One system update errors can manifest in a few different ways. When your console fails to complete the process, you will typically see one of the following messages:

  • Something went wrong
  • There was a problem with the update
  • Error codes like 800072xxx
  • Error codes like Exxx xxxxxxxx xxxxxxxx
  • Your Xbox is almost full

The last three digits in the error code may vary, but they all indicate system update problems.

Additionally, you may experience one of two different problems that aren't associated with error messages:

  • Your Xbox One may get stuck on the screen startup animation with the Xbox logo.
  • Your console may display a black screen instead of the startup animation after which it may load into a broken home screen.

Causes of Xbox One Update Errors

When your Xbox One fails to update, a few things may be going on. Possible causes include:

  • Your console has a hardware issue.
  • Your Xbox One has disconnected from the internet.
  • Your hard drive is full.
A screenshot of an Xbox One stuck on the green loading screen.

How to Fix Xbox One Update Errors

An Xbox One system update error can manifest in several ways, but the following solutions will resolve nearly every updating problem. Most of them require very little effort.

Here are some common methods to use to fix Xbox One update errors:

  1. Restart your Xbox One. Sometimes your Xbox One just needs a helpful little push to finish updating itself. This option can resolve problems like error messages, codes, and getting stuck on the loading screen.

    Press and hold the Xbox button in the middle of your controller to open a menu, and then select Restart console.

  2. Power-cycle the Xbox One from the Something Went Wrong screen. If your screen is showing the "Something Went Wrong" message, select Restart this Xbox. Wait for the console to restart, and see if the update is able to finish. If the update still doesn't proceed, shut down your Xbox and unplug it for at least 30 seconds. Plug it back in, turn it on, and see if the update finishes.

    If you aren't able to get the Something went wrong screen, power cycle your Xbox by holding the power button down for at least 10 seconds. After the Xbox turns off, press the power button again to turn it on.

  3. Reset your Xbox One. Performing a soft reset is an easy fix that can help your Xbox One complete the update process if you have an error code, error message, or the loading screen is stuck. Resetting is different from restarting, but it's less drastic than a full factory reset.

  4. Check your network connection. Whenever an Xbox One update fails, it could be due to a network error. If you have access to the troubleshooter, or your console boots normally, test the network connection.

    Error 8B050033 indicates that the update is not currently available. If your internet connection and network have no problems, then there may be an issue with the Xbox servers. Wait and try the update later.

  5. Update your Xbox One offline. In cases where an Xbox one fails to update due to issues like Xbox network problems and corrupted data, an offline update can get you going. If neither restarting or resetting helps, or if you have network issues, this tactic will probably fix your problem.

    The bind button is the button you press to sync a wireless controller, and the eject button is the one you press to eject a disc.

  6. Free up space on your hard drive. An Xbox One update can fail when it doesn't have enough space to download and complete the update. When you see an error message that states your Xbox One is almost full, freeing up hard drive space by uninstalling games and apps usually fixes the problem.

    The Xbox One supports external storage media. To clear space without deleting anything anything, try plugging in an external USB hard drive, and move some of your games there instead.

  7. Factory reset your Xbox One. You shouldn't attempt this fix until you've exhausted all of your other options. Performing a factory reset permanently deletes all of your locally stored files and game saves.

  8. Contact Microsoft Support. If all of these fixes fail, and you still can't update your console, then you may have a physical hardware failure. In that case, you will need to contact Microsoft.

    You can use error codes to receive specific assistance from Microsoft technical support, but nearly every error code has these same fixes. A handful of exceptions exist, however. For example, an error code that starts with 8B050033 usually indicates an Xbox server issue, and a code that starts with E100 indicates a hardware fault that you won't be able to fix yourself.

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