How to Fix It When Your Windows 10 Laptop Battery Is Not Charging

What to do when your computer is plugged in, but not charging

A laptop is useless without power, so it can be incredibly frustrating when, for seemingly no reason, your laptop is not charging, even if the charger is plugged in and the battery is low. Here's how to fix it when your Windows 10 battery is not charging, using a few different methods.

Why is the Laptop Not Charging?

There are a number of reasons why a laptop might not charge, ranging from something as simple as you not having turned on the power socket, to the battery itself being damaged. Chances are the problem you're facing is somewhere in between, involving a problematic Windows update, a broken battery control driver, or a Windows setting that's gone awry.

How to Fix Battery Not Charging Windows 10 Errors

If your laptop is plugged in and powered on, but it's still not charging even though the battery is low, try some of these techniques to get it charged up again.

If you feel that the laptop battery may be damaged or defective in any way–specifically if it's overheated, is distended, or smells funny—immediately disconnect it and discuss a replacement with your manufacturer if still under warranty. Damaged batteries can leak or even explode in some circumstances and are not to be taken lightly.

  1. Change the charger, plug, and cable. If you have another charger handy, or an alternative charging cable you can try, that can sometimes be all it takes to get your laptop charging again. Sometimes it's just a faulty cable. Alternatively, you can consider using a great selection of aftermarket charger and battery packs, or you might consider trying to fix your laptop charger instead, if you prefer.

    It's also not a bad idea to try a different power socket, though that's less likely to be the issue.

  2. Run a Windows 10 Battery Report. Windows 10 has a built in Battery Report function which can tell you a lot about the health of your laptop's battery. It can also nudge you in the right direction for fixes, if that's possible.

  3. Run the Windows 10 Battery Troubleshooter. Windows 10 has troubleshooters for just about any problem you come across and battery issues are one of them. The power and battery troubleshooter may not fix the problem entirely, but if there's something obvious that's gone wrong, it may just fix it for you.

    To run it, select Start > Settings > Update & Security > Troubleshoot > Power, then select Run the troubleshooter.

  4. Remove the battery. Most modern laptops don't let you remove the battery, but if yours does, there is a neat trick you can try that sometimes resets the charging process and fixes your laptop battery not charging problem. Remove the battery, unplug the charger, then press and hold the power button for 15 seconds. This resets the internal CMOS of the laptop, which can kick it out of whatever non-charging loop it's stuck in.

  5. Reinstall Microsoft's Battery Control Method driver. Sometimes a particular driver that manages the charging process can become corrupted following a crash or Windows update and the only way to get it working again is to force Windows to reinstall it.

    To do so, open Device Manager, select Battery, right-click Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery, then select Uninstall device. Unplug and restart your laptop, then select the battery icon in the system tray to reinstall the drivers.

    This troubleshooting step suggests removing the back panel of the laptop and manually removing the battery contacts. We would not recommend this as it will likely void your warranty. You should be able to skip that step, but if you don't, proceed with caution and get an expert to help you if you can.

  6. Perform a System Restore. If you think a Windows update or some other software installation caused your laptop to not charge, then you can always roll it back. Windows 10's built-in system restore function basically reverts your PC to what it was before you started the update. This can clear up a variety of issues, including battery charging ones.

  7. Reset Windows 10. If none of the above works, but you're sure your charger isn't faulty and the battery isn't dead, you may just have to reset Windows back to factory settings. It's a more involved and lengthy process than any other above methods, so we'd suggest using those first.

Resetting your computer to factory settings will erase all personal data and applications or software you've installed on your computer. Before you perform the reset, back up your system so you'll have a record to restore from, and remember that some things (like applications and programs) you may not be able to restore from a backup.