How to Fix It When Roku Won't Connect to Internet

Get your Roku to connect to the internet so you can stream

This article explains how to fix a Roku that won’t connect to Wi-Fi, and how to test the signal strength.

In order for Roku devices and Roku-equipped TVs to continue streaming content, they must be connected to the internet and they must have a high-quality signal. If that connection is lost, you must troubleshoot the problem before you can use the device as intended.

Why Is Roku Not Connecting?

Connection errors can appear for several reasons, stopping media playback, and sometimes affecting the performance of the Roku device.

Some of the most common issues are:

  • A poor Wi-Fi signal can freeze playback or cause performance problems.
  • A power or router outage may temporarily interrupt service.
  • Additional network devices like game consoles or computers may be using up the network bandwidth.
  • The Ethernet cable for wired devices may have come unplugged.
  • In rare cases, the Roku device may be failing or malfunctioning.

Note

The Roku software is fairly intuitive and will notify you almost immediately when there is a connection problem or when the device is not connected to the internet. You can always watch out for the related notification to quickly set up or re-establish a connection.

How Do I Check My Roku's Internet Connection Status?

The first step in the troubleshooting process is to determine whether or not your Roku is connected to the internet, and if it is, the available signal quality or signal strength.

Note

The Roku user interface is the same across all devices. It doesn’t matter if you have a TV with Roku built-in, or you have a Roku stick or Roku Express—they are the same.

  1. From the home screen, press Left on the remote to enter the side menu. Then, scroll down to Settings.

  2. Press Right on the remote to enter the Settings menu, and press Right again to go to Network. Press Right one more time to focus on the Network page.

  3. There are two options here. We can either reference the connection details on the About page, or we can use the Check Connection tool to test the connection. You should already see the About page details off to the right. Here, you can reference connection type, IP and mac details, signal strength, the wireless channel, and download speeds. If this information is not available or not populated it means you are not connected to the internet. If you are not connected, skip the next step.

  4. Optional: If you are connected to the internet according to the About page, but you’re still experiencing issues, you can use the Check Connection tool. Scroll down to Check Connection and then use OK to start the test. A pop-up will appear showing your network connection status, internet connection status, and internet signal or speed.

If you are connected, and the speeds are acceptable then try playing media through a streaming app to see if the problem is fixed.

How Do I Get My Roku to Connect to the Internet?

If your Roku is not connected to the internet, and the tests or connection tool did not help, then you can try reconnecting.

Here's how to reconnect:

  1. From the home screen, press Left on the remote to enter the side menu. Then, scroll down to Settings.

  2. Press Right on the remote to enter Settings, and press Right again to go to Network. Press Right one more time to focus on the Network page.

  3. Scroll down to Set Up Connection > Wireless and press OK.

  4. The system will perform a wireless scan for nearby networks. When it’s done, you will see a list of available networks nearby. Look for your network in the list and press OK.

  5. Enter the password for your wireless network then scroll down to Connect and press OK on the remote. If your password is correct the system will begin connecting.

  6. If the connection was successful the menu will disappear and you will now see relevant details on the About page.

If the connection fails, or you are still unable to connect, then you’ll need to try some additional troubleshooting methods.

Why Does It Say Unable to Connect to the Internet?

If the Roku cannot connect to the internet it means either the signal quality is too low, or the network is experiencing issues. The latter could mean that the router is still on and active but not connected to the internet, which would mean there’s a problem with your modem, or it could mean the service is down temporarily.

Why Is Roku Not Working?

Because Roku devices are dependent upon an active internet connection, a temporary outage or poor signal can cause additional performance issues on the device. You can try repositioning the Roku if it's a standalone device to see if that improves the Wi-Fi signal. If you’re close to your router you may consider plugging in an Ethernet cable for a more reliable wired connection — which also nets faster speeds.

How to Restart Your Roku

Like many electronics, sometimes a reboot can help fix various problems and the same is true for Roku devices.

Here’s how to restart your device:

  1. From the home screen, press Left on the remote to enter the side menu. Then, scroll down to Settings.

  2. Press Right on the remote to enter the Settings menu, and scroll down to System. Press Right to focus on the System menu.

  3. Scroll down to System Restart > Restart and press OK on the remote.

  4. Wait for the Roku to reboot.

Note

Roku TVs do not include an option in settings to restart the system. That’s because you can just press the power button or unplug the TV, at your discretion.

What to Do When Your Roku Still Won't Connect to the Internet?

If you’ve tried all of the steps above, then the most likely culprit is your network, router, or modem and not your actual Roku device.

Here are some additional steps you can try:

If nothing seems to help, you might consider contacting Roku support to check the warranty and have it replaced altogether.

FAQ
  • How do I reset my Roku network settings?

    To reset your Roku network settings, go to Settings System Advanced System Settings > Network Connection Reset. Select Factory Reset to restore all settings to the default.

  • How do I fix it when my Roku won't turn on?

    When your Roku won't turn on, check all the connections and make sure you're using the cables that came with your device. If you're still having problems, disconnect the Roku completely, and then reconnect it using a different power outlet.

  • How do I fix it when my Roku remote is not working?

    If you're having problems with your Roku remote, first remove the batteries and put them back in. If that doesn't help, try replacing the batteries and re-pairing the remote. If the Roku remote app isn't connecting, make sure Roku TV is enabled to use mobile apps.

  • How do I fix it when my Roku TV is not finding antenna channels?

    When your Roku TV can't find antenna channels, update and restart your Roku, then rescan for channels. If you still can't get channels, try moving your TV to a different room near a window.

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