How to Fix It When PS5 Won't Connect to Wi-Fi

Fix your internet woes

Is your PS5 not connecting to Wi-Fi and you're not sure if it's an issue with the console or a setting you need to change? If your PS5 is not connecting to the internet, there are multiple reasons why that could be the case. Here's a look at some of the most common issues and how you can fix them, where possible. 

How to Find Out if the Playstation Network Is Down

In some cases, the problem might not be on your end. The PSN servers may be experiencing outages or undergoing maintenance. There's not much you can do about this other than wait it out for the servers to come back online, but you can confirm the issue. Here's what to do.

  1. On a web browser, go to the PlayStation Network Service Status page at https://status.playstation.com/en-us/

  2. Check the service status here to see if there are any issues with the PSN network.

  3. If the site won't load, your internet service may be down but if other sites still load, then try an independent site like DownDetector to have the issue confirmed.

How to Check Your Playstation 5 Is Connecting to Your Network Correctly 

Your PlayStation 5 should maintain the same settings that you set your console up with but it's worth checking if your connection has gone down. Here's how to do it.

  1. On your PlayStation 5, click Settings

    PlayStation 5 dashboard with Settings highlighted
  2. Click Network.

    PlayStation 5 Settings with Network highlighted
  3. Click Test Internet Connection.

    PlayStation 5 with Test Internet Connection highlighted
  4. Wait for the tests to complete.

    PlayStation 5 with Test Internet Connection running
  5. If the tests fail, try reconnecting to your Wi-Fi router via Settings > Set Up Internet Connection.

    PlayStation 5 Settings with Set Up Internet Connection highlighted

    Tip:

    Check you've entered your Wi-Fi password if the system won't connect to your network.

How to Fix Your Playstation 5 the Quickest Way (in Most Cases)

If the PlayStation 5 servers are up and you can't connect even though your router is working correctly, try restarting your PlayStation 5 console and/or your router. It's an almost too simple fix but it works in many cases, especially if your PlayStation 5 has been left in Rest Mode for an extended period of time. 

How to Improve Your Wi-Fi Speeds

If it's only your PlayStation 5 that seems to be affected by low or non-existent speeds and the connection seems to be fine, try moving your router nearer to the console or plug it in physically via an Ethernet cable. It sounds simple but moving your router physically closer can make a huge difference if you're able to do so. There are many other ways to make your Wi-Fi faster so it's worth experimenting. 

How to Change Your DNS Settings on a PlayStation 5

Changing your DNS settings is an advanced fix but it can make a difference if your ISP is having issues as it redirects the traffic to a more reliable source. Here's how to change your DNS settings on PlayStation 5.

  1. Click Settings.

  2. Click Network.

  3. Click Settings.

  4. Click Set Up Internet Connection.

  5. Click on your network.

    PlayStation 5 Settings with Set Up Internet Connection > Network Name highlighted
  6. Click Advanced Settings.

    PlayStation 5 with Set Up Internet Connection Advanced Settings highlighted
  7. Click DNS Settings.

    PlayStation 5 with Network Advanced Settings open and DNS settings highlighted
  8. Click Manual.

    PlayStation 5 with DNS settings highlighted and Manual chosen
  9. Enter Primary – 8.8.8.8, Secondary – 8.8.4.4 to match the Google DNS which generally works.

  10. Click OK to save the changes.

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