Amazon Prime Video Subtitles Not Working? How to Fix The Problem

Restore accessibility options in Prime Video

Subtitles not working properly on Amazon Prime Video can be frustrating, but fortunately this is generally a very easy fix. Here's what to do to fix the most common problems and what to do if the problem persists.

Why Are My Amazon Prime Subtitles Not Working?

There are a few reasons why subtitles may not be working with your Amazon Prime Video account. These include:

  • The app or browser cache may need to be cleared.
  • Your device’s cache is affecting playback and needs to be restarted/reset.
  • The app needs to be updated
  • Closed Captioning(CC) needs to be turned on in the Accessibility Settings.
  • Subtitle configuration error
  • The TV show or movie you’re watching doesn’t support subtitles for your chosen language
  • You’re using a legacy app which no longer receives updates from Amazon (such as an older model of Apple TV or Fire Stick).
  • There is an issue with Closed Captioning for a particular TV show or movie.

How Can I Fix Prime Video Subtitles?

It's generally best to start with the easiest and most likely fixes first. Try each step individually and in order until you find the one which solves the problem.

  1. Check Subtitle Settings and Configuration. It may seem obvious but your Prime Video app’s settings menu is the first place you should go to try and fix a subtitle issue. Turning the subtitles off and then on may recalibrate the subtitle display and get it to display properly.

    In addition to turning the subtitles on and off, try adjusting the size and font as well. To do this, open the Subtitles and Audio menu during playback and click Subtitle Settings.

    While you’re here, check to see whether you have Closed Captioning turned on. Depending on the title, Amazon Prime Video may offer both with or without CC subtitle options for a given language. However, some users have reported issues where subtitles will only display during foreign-language audio. Try toggling the CC option on and off to see if it fixes the issue.

  2. Check if subtitles are working with other TV shows or movies. Since subtitles are typically encoded by the original content creator, there’s a chance the Prime Video title you’re watching doesn’t support them. To ensure this isn’t an isolated issue, try turning subtitles on for a few different TV shows or movies. If they still aren’t working, it’s likely an app-wide issue.

    If a title doesn’t support subtitles, you’ll likely receive an error message “subtitles are not supported on this video.” However, this message may not always appear, so it’s still a good idea to check if subtitles are working properly with other titles before trying other solutions.

  3. Restart the Amazon Prime Video App. If subtitles still aren’t working properly after making adjustments in the Settings and Configuration menu, your next best option is to restart the Prime Video app. This will clear up some of the app’s temporary cache, which in turn could fix subtitle issues. 

    Depending on the device you’re using, exiting out of the app may not actually close it. If you can’t force the app to restart, you should restart the device instead.

  4. Restart or shut down your device. The next step you should try is to fully restart or power-cycle the device you’re watching Prime Video on. This includes computers, smartphones, tablets, game consoles, streaming media players, and any other device that supports Prime Video. A system restart will clear the cache which could be affecting playback performance in apps such as Prime Video.

    • Windows, Mac, iOS, and Android: Fully shut down your device and wait a few minutes before turning it on again.
    • Game consoles (PS5, PS4, PS3, Xbox Series X/S, Xbox One, Xbox 360, and more): Restart or fully power down your console and then reboot. If your console supports app suspension, make sure you manually quit out of the Prime Video app before initiating a reboot.
    • Set-Top Box (Apple TV, Fire Stick ) or Smart TV: Rather than just turn it off and on, you’ll want to perform a power-cycle with your set-top box or Smart TV to achieve a complete reboot:
    • 1. Turn off the device.
    • 2. Unplug all cables, including the power cord and HDMI cable.
    • 3. Wait 1-2 minutes before plugging the cables back in. Then turn on your device.
  5. Check for updates. If you’re still having issues with subtitles after trying the fixes above, the problem is likely being caused by a bug in the app itself. The best way to fix this issue is to make sure your Prime Video app is updated to the latest firmware version. 

    The easiest way to check for updates is to go to the app store where you initially downloaded the Prime Video app from and navigate to the Prime Video app page. If an update is available, you should see an Update button displayed.

  6. Reinstall the app. Uninstalling the Prime Video app from your device will also delete all app files, so it’s a good way to potentially get rid of any files that may be causing subtitle issues. Depending on the device you’re using, this option will be labeled under app settings as Uninstall or Delete App.

    Once you’ve deleted the app, simply reinstall it and check if subtitles are now working.

  7. Watch Amazon Prime Video on a Different Device. To check if the issue is being caused by the device you’re streaming from, try using Prime Video on a different platform. Since you can use your Prime Video subscription across multiple devices, you can install it on any device that supports the app to see if the problem persists.

  8. Delete your watch history. If subtitles still aren’t working across your different apps and devices, it’s likely an account-level issue. One fix you can try is to delete your viewing history, which will remove your user preferences for a particular show or movie.

Subtitles Still Not Working? Contact Amazon for Help

If your subtitle issues persist, it’s best to contact Prime Video Help. They should be able to identify any backend issues that may be causing the error and provide you with additional troubleshooting steps.

The easiest way to do this is through your desktop browser:

  1. Navigate to Prime Video's contact page and select Streaming or downloading > Problem streaming/downloading video.

    Streaming or downloading > Problem streaming/downloading video highlighted on Amazon Prime Video contact page
  2. Select your preferred contact method: e-mail, phone, or live chat.

    Phone highlighted on Amazon Prime Video support page
FAQ
  • How do I turn on subtitles for Amazon Prime Video?

    On the website, select the Speech Bubble icon and select the language you want. In the app, press the options button on your controller or remote and go to Subtitles to enable subtitles on Amazon Prime or turn off Prime Video subtitles.

  • How do I change the subtitle text on Prime Video?

    In the web player, select the Speech Bubble Subtitle Settings in the pop-up menu to find the text settings. In the app, size and style options appear alongside language options. If you want to create subtitle presets, go to Amazon.com/cc in a browser and select Edit.

  • How do I change the language for subtitles on Prime Video?

    In the web player, go to the Subtitle settings to see the available languages for your content. To automatically set the default language for subtitles, change the default language in your device settings.

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