Streaming Music, Podcasts, & Audio How to Fix Spotify Not Working Music streaming problems solved By Brenna Miles Writer Brenna Miles is a technology writer with a B.A. in Business Management and HR Management. She's been writing about technology for 6+ years. our editorial process Twitter LinkedIn Brenna Miles Updated December 04, 2019 Music, Podcasts, & Audio Audio Streaming Spotify Pandora Apple Music Prime Music Music For Your Life Podcasts Radio CDs, MP3s, & Other Media Tweet Share Email Spotify is one of the most commonly used music streaming services on all devices. Yet, what happens when Spotify's not working? To get back to your music, you'll need to do a little troubleshooting to find the problem so you can fix it fast. Causes of Spotify Not Working There are many reasons why Spotify might not be working. Some of the most common include: Internet connection issuesApp bugsBluetooth connection issuesOutages on Spotify's endMissing updates sgcdesignso/Unsplash Basic Spotify Troubleshooting Steps Before you dig deeper into troubleshooting your music streaming service, you should start with these basic steps that may solve a wide range of issues with your app: Restart your device: Restarting your device is the first step you should take with any issue you're having with any app on your device.Restart your Spotify connection: Once you restart your device, open the Spotify app/service to see if the problem still persists. If Spotify is still refusing to cooperate when other websites are working, it's time to move on to further troubleshooting steps. How to Fix Spotify Streaming Errors The You're Offline error is the most common error that Spotify users see within their app. Yet, you may also see the error message Can't Play the Current Track. These issues are common streaming errors within Spotify and require the same troubleshooting steps. Check your internet connection. An offline error may be caused by faulty network connections. Make sure you're connected to the internet and try starting Spotify again. Check Spotify's status. If Spotify is down for everyone, you may see an offline error. You can visit a website such as DownDetector to check Spotify's status. You can also visit Spotify's Status Twitter for live updates. Check to see if Spotify needs an update. If your device doesn't update apps automatically, see if Spotify needs an update. Sometimes, issues can occur within older versions of apps due to bugs that are fixed via newer updates. Reset your network settings. If all else fails, you may need to reset your network settings. This will remove all network settings from your device. Although your device should reconnect automatically, be sure you have your network information saved for easy reset if needed. How to Fix Spotify Sound Issues Is your music stuttering or going in and out? Are you not hearing any sound coming from your device, even though Spotify shows music playing? There are a few troubleshooting steps you can try to solve these sound issues. It could be that your Bluetooth is having trouble connecting. Make sure you're close enough for your Bluetooth headphones (or speaker) to connect. Check your headphones for debris. Check to ensure your earphones are clean. If there are obstructions, this can cause poor sound. Clean them with a soft cloth and try again. If your headphones are broken, it might cause the issues you're experiencing. If using a computer, disable hardware acceleration. This setting is used to help weaker hardware within your device keep up with streaming. Disabling it may fix sound issues. If using a computer, toggle off the Play all songs at same volume setting. This is a setting found within Spotif Settings > Music Quality. Once you toggle the setting off, try connecting again to see if your sound quality is better. Uninstall and reinstall Spotify. Try uninstalling and reinstalling your app. This may fix any unknown bug within the app that's causing the sound issues. How to Fix Songs Not Downloading on Spotify Spotify allows its users to download music for offline listening. Are you unable to download a playlist or a song? There are a few things you can try. According to Spotify, podcasts and albums aren't available for download on desktop. Check your network connection. You must be connected to the internet to download songs from Spotify. Check your device's memory. If you're out of memory, Spotify won't be able to download any songs to your device. Remove unused apps or data to continue downloading music. Understanding Smartphone Storage: Is 16GB of Storage Really Enough? Ensure you don't have more than five devices using Spotify. Currently, you can only download songs to five different devices per Spotify account. Remove a device to continue. Ensure you don't have more than 3,333 downloaded songs. This is the limit set by Spotify. If you've reached your limit, try removing songs first and then attempting your download again. Downloads missing? It's important to note that you must go online and use Spotify at least once in a 30-day period to keep your Premium account active. If you don't, your downloads will be removed. How to Find a Missing Playlist on Spotify Are you missing your favorite playlist? If so, don't panic. Instead, try these troubleshooting steps. Check your account. If you have multiple Spotify accounts, you may be logged into the wrong one. Log out and log back in and try to locate your playlist again. Did you create a new account by linking to Facebook? If so, you'll need to sign-in using Facebook to find that account. Try to recover a deleted playlist. If you accidentally deleted a playlist, you can get it back. Spotify backs up the playlists you create just in case. Not sure if you have another account? Spotify can help. Simply visit their Account Help section for assistance. If you encounter an issue you're unable to solve, it may be a bug undergoing investigation by Spotify. You can check out Spotify's Ongoing Issues community for updates.