Streaming Music, Podcasts, & Audio How to Fix Spotify Not Working Music streaming problems solved by Brenna Miles Writer Brenna Miles is a technology writer with a B.A. in Business Management and HR Management. She's been writing about technology for 6+ years. our editorial process Twitter LinkedIn Brenna Miles Updated on June 12, 2020 Music, Podcasts, & Audio Audio Streaming Spotify Pandora Apple Music Prime Music Music For Your Life Podcasts Radio CDs, MP3s, & Other Media Tweet Share Email Spotify is one of the most commonly used music streaming services on all devices. Yet, what happens when Spotify's not working? To get back to your music, you'll need to do a little troubleshooting to find the problem so you can fix it fast. Causes of Spotify Not Working There are many reasons why Spotify might not be working. Some of the most common include: Internet connection issuesApp bugsBluetooth connection issuesOutages on Spotify's endMissing updates Basic Spotify Troubleshooting Steps Before you dig deeper into troubleshooting the music streaming service, start with these essential steps that may solve a range of issues with the app: Restart the device: Restarting a device is the first step to take with any problem with any app on your device.Restart the Spotify connection: Once you restart the device, open the Spotify app or service to see if the problem persists. If Spotify still refuses to cooperate when other websites are working, it's time to move on to further troubleshooting steps. sgcdesignso / Unsplash How to Fix Spotify Streaming Errors The You're Offline error is the most common error that Spotify users see within the app. Yet, you may also see the error message Can't Play the Current Track. These issues are common streaming errors within Spotify and require the same troubleshooting steps. Check the internet connection. Faulty network connections might cause an offline error. Make sure you're connected to the internet and start Spotify again. Check Spotify's status. If Spotify is down for everyone, you may see an offline error. Visit a website such as DownDetector to check Spotify's status. You can also visit Spotify's Status Twitter for live updates. Update the Spotify app. If your device doesn't update apps automatically, see if Spotify needs an update. Sometimes, issues can occur with older versions of apps due to bugs that newer updates fix. Reset the network settings. If all else fails, you may need to reset the network settings. Resetting network settings removes all network settings from a device. Although the device should reconnect automatically, save your network information for an easy reset if needed. How to Fix Spotify Sound Issues Is the music stuttering or going in and out? Are you not hearing any sound coming from the device, even though Spotify shows music playing? There are a few troubleshooting steps you can try to solve these sound issues. Connect Bluetooth devices. Check to see if you're close enough for your Bluetooth headphones (or speaker) to connect. Check the headphones for debris. Check to ensure your earphones are clean. If there are obstructions, this can cause poor sound. Clean them with a soft cloth and try again. If your headphones are broken, it might cause the issues you experience. Disable hardware acceleration. When using a computer, this setting is used to help weaker hardware within a device to keep up with streaming. Disabling it may fix sound issues. Stop Spotify from playing songs at the same volume. If using a computer, toggle off the Play all songs at same volume setting. Once you toggle the setting off, connect again to see if the sound quality is better. Uninstall and reinstall Spotify. Uninstall and reinstall the app. A fresh installation might fix any unknown bug within the app that caused the sound issues. How to Fix Songs Not Downloading on Spotify Spotify allows users to download music for offline listening. Are you unable to download a playlist or a song? There are a few things you can try. According to Spotify, podcasts and albums aren't available for download on the desktop. Check the network connection. You must be connected to the internet to download songs from Spotify. Check the device's memory. If the device is out of memory, Spotify can't download any songs to it. Remove unused apps or data to continue downloading music. Understanding Smartphone Storage: Is 16GB of Storage Really Enough? Ensure you don't have more than five devices using Spotify. Currently, you can only download songs to five devices per Spotify account. Remove a device to continue. Downloads missing? You must go online and use Spotify at least once in a 30-day period to keep your Premium account active. If you don't, your downloads are removed. How to Find a Missing Playlist on Spotify Are you missing your favorite playlist? If so, don't panic. Instead, try these troubleshooting steps. Check your account. If you have multiple Spotify accounts, you may be logged in to the wrong one. Log out, log back in, then locate your playlist. Did you create a new account by linking it to Facebook? If so, sign in using Facebook to find that account. Recover a deleted playlist. If you accidentally deleted a playlist, you can get it back. Spotify backs up the playlists you create just in case. Not sure if you have another account? Spotify can help. Visit their Account Help section for assistance. If you're unable to solve the issue, the cause could be a bug undergoing investigation by Spotify. Check out Spotify's Ongoing Issues community for updates.