How to Fix It When Roku TV Sound Is Not Working

Get the sound back on your Roku TV

Sometimes Roku TV sound can be spotty on an individual channel or across the board. If your Roku TV sound isn’t working, use the troubleshooting tips below to restore your sound.

Why Is My TCL Roku TV Not Playing Sound?

When your TCL Roku TV doesn’t play sound, but the display is fine, these settings could be culprits:

  • Your remote volume could be very low or set to mute
  • Your speakers are off
  • The Volume mode is on Night or Leveling
  • Private listening is on for headphones-only listening with the Roku mobile app

If you have sound issues with only one app, check the app’s support site for specifics. If the sound is absent only from the Roku menu, check that the menu volume isn’t disabled. Go to Settings > Audio > Menu volume.

If you don’t hear the sound or see a picture, you might need to troubleshoot why your Roku TV won’t turn on.

Is Roku Having Sound Issues?

If your sound issues impact the Roku menu and all of your apps on our Roku TV or other Roku streaming devices you own, Roku could be experiencing sound issues.

Refer to Roku social media handles or the Roku support site for service alerts. You might also find clues about any changes that could be affecting your sound by browsing the latest Roku OS release notes.

Why Did My Roku TV Lose Sound?

If your Roku TV suddenly loses sound, some possible reasons include:

  • A poor network connection
  • Loose cables
  • A software update bug
  • Faulty hardware

When a Roku TV persistently loses sound and requires numerous soft or hard reboots to fix temporarily, it might be defective and require additional support from the TV manufacturer.

How to Fix Roku TV Sound Issues

When your sound doesn’t work on your Roku TV, try this list of fixes to restore your audio.

  1. Check your remote volume. Press the volume up and mute buttons. If your remote isn’t responsive, follow these steps to reset your Roku remote.

  2. Make sure your speakers are on. Go to Settings > Audio > Speakers. If Off is selected, no sound will come from your TV or external speakers.

  3. Disable audio leveling. Press the Star button on your remote to open the Options panel. Select Off under Volume mode to see if that resolves your no-audio issue.

  4. Turn off private listening in the Roku mobile app. If you see a headphones icon on your screen, open the Roku app and tap the headphones icon to disable private listening. 

  5. Check your Wi-Fi connection. If you have a poor network connection, your audio quality could suffer.

  6. Look for a system update. Check your Roku TV Settings for an OS update. On most Roku TVs, this setting lives under System > System Update.

  7. Restart your Roku TV. Try a system restart if an update isn't available. This step often resolves broad system issues.

  8. Check all your Roku channels. If the menu and all channels are silent, you’re likely dealing with a Roku OS or TV issue. If it's just one app, check with the app developer for more information or delete and reinstall the channel.

  9. Double-check the audio and HDMI cable connections. Check for loose audio output and input connections with external accessories like soundbars, and ensure that the power cord to your Roku TV is secure. You might also consider replacing cables for good measure.

  10. Adjust the audio settings. Whether you use the TV speakers or set up a surround sound system with your Roku TV, choose Automatic instead of a specific audio format from System > Audio.

    If you use a S/PDIF optical connection, disable the TV speakers manually from Audio > Speakers > Off to ensure proper audio output.

  11. Reset your TV’s audio settings. If your TV has this feature, press the Play/Pause button three times. You can also go to Settings > System > Advanced system settings > Factory reset > Reset TV audio/picture settings. This selection won’t delete any of your apps.

    On some Roku TVs, you can find a Reset sound settings option from Options > Sound settings.

  12. Do a hard reboot or factory reset. Power off your TV and leave it unplugged for 5 minutes to 10 minutes before plugging it back in. To factory reset it, press the reset button on your TV or select Settings > System > Advanced system settings > Factory reset > Factory reset everything.

  13. Contact your Roku TV manufacturer. If you haven’t been able to find an issue with one specific app, all your cables are secure, and updates and resets don’t do the trick, it’s probably time to reach out to your Roku TV manufacturer. You can find this information from Settings > System > About.

FAQ
  • How do I connect a soundbar to Roku TV?

    Connect the soundbar to your Roku TV via the HDMI ARC port. When you set up a Roku Smart Soundbar with your Roku TV, these settings turn on automatically once your TV detects the soundbar. With a non-Roku soundbar, enable CEC from Settings > System > Control other devices (CEC) > System audio control > 1-touch play and ARC from Control other devices (CEC) > System audio control > ARC.

  • Why won't my Bluetooth soundbar work with Roku TV?

    Roku doesn't support direct Bluetooth pairing with Roku TVs. Only select Roku devices, such as the Roku Streambar and Roku TVs with Roku wireless speakers set up, can connect to Bluetooth accessories like phones and tablets. One way around this restriction is to connect your phone to the Bluetooth soundbar and turn on private listening in the Roku app.

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