How to Fix It When Your PS5 Wi-Fi Is Slow

This article explains how to fix it when your PS5 Wi-Fi is slow. Instructions apply to the PlayStation 5 Standard and Digital Editions.

Causes of Slow Wi-Fi on PS5

Symptoms of a slow Wi-Fi connection may include lag while playing online and frequent buffering while streaming video content. There could be more than one reason why your PS5 Wi-Fi is slow. Here are just a few things that can cause a bad PS5 Wi-Fi connection:

• Problems with your router and modem.
• Interference between the PS5 console and your router.
• Your network is overloaded.
• Problems with the PlayStation Network (PSN) servers or the online service you're trying to use.
• Problems with your console's internal hardware.

If the Wi-Fi connection is slow on your other connected devices, then the problem likely lies with your wireless network. If you're having problems with the Wi-Fi only on your PS5, there are a few tricks you can try to speed up your Wi-Fi.

How to Fix It When Your PS5 Wi-Fi Is Slow

Follow these troubleshooting steps, then check to see if your Wi-Fi connection improves.

1. Reboot the console. If your Wi-Fi problems appeared suddenly while using your PS5, turn off the console, then turn it back on. Make sure you completely power down the PS5; don't put the console into Rest Mode.

2. Restart your modem and router. If you're having trouble with the Wi-Fi on your other devices, rebooting your router and modem is often the easiest fix. If that doesn't work, then you need to troubleshoot your wireless connection.

3. Move the PS5 and the router closer together. The Wi-Fi signal gets weaker as you move further away from the router, especially if you have thick walls. Keep your PS5 in the same room as your router if possible, or consider purchasing a Wi-Fi extender.

4. Use Sony's Fix and Connect tool. Select My online experience is poor and answer the questions to diagnose the cause of the issue and get recommendations to improve your connection.

5. Change the PS5 DNS settings. Changing a device's default DNS settings can sometimes fix connectivity issues and improve download speeds. Set your primary DNS to 8.8.8.8 and the secondary DNS to 8.8.4.4.

6. Optimize your Wi-Fi setup. Even if you're paying for a top-tier internet package, you can't take full advantage of it without the right equipment. Check with your ISP to find out what type of router and modem they recommend for your plan.

7. Upgrade your internet plan. If the above steps don't help, you might need to upgrade your internet package. Check the recommended connection speed for games you want to play and test your connection speed to make sure it's fast enough.

8. Use your PS5 when other people aren't using the internet. If upgrading your internet plan isn't an option, your best bet is to use online features during times when everyone else in your home or building isn't also trying to use the internet.

9. Get your PS5 repaired or replaced by Sony. If you've ruled out problems with your internet connection, and you believe that there's a problem with the console itself, visit Sony's PlayStation Fix and Replace page to see if you can get your PS5 repaired or replaced for free.